ServiceNow Agentic AI Learning Path for Beginners

[KanamRamu]

Hi Community,

I am interested in learning how to build AI Agents using ServiceNow Agentic AI capabilities. Could anyone suggest a structured learning path, recommended courses, certifications, and hands-on projects for beginners?

I would also appreciate any advice on the skills and technologies I should focus on to become proficient in Agentic AI on the ServiceNow platform.

Thank you!

[Dr Atul G- LNG · Accepted solution]

Hi @KanamRamu 

Greetings!!

ServiceNow provides a variety of training courses to help you learn about AI and related technologies. Here is the learning link where you can add the relevant skills and access the training details.

You will also get access to hands-on labs, which will help you gain practical experience.

https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=AI%20Agent&spa=1

[KanamRamu]

Hi Sir,

Thank you for sharing the learning resources and guidance. I appreciate your help and will explore the courses and hands-on labs to get started with ServiceNow AI and Agentic AI.

Thanks again for your support!

[Dr Atul G- LNG]

Keep learning!! 

[Tanushree Maiti · Accepted solution]

Hi @KanamRamu 

Check these videos as well . It will help you on the visualization of building steps of AI Agent

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

AI module for ITSM:

https://www.youtube.com/watch?v=p8BIyPecRBw

https://www.youtube.com/watch?v=yDLC4Y3fg-E

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

https://www.youtube.com/watch?v=QLucB04QiYg

https://www.youtube.com/watch?v=2j6kKALy7lE

AI in ITSM (full overview)