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How can one get data model structure of tables

Hello,  Does someone know if there is a ressource or a tool for tables model of servicenow other than business or cmdb data structure ? I'm looking for something more readable than the schema map (i may not use it to its potential, i'm no expert. I'v...

sacha9 by Tera Contributor
  • 3332 Views
  • 3 replies
  • 1 helpfuls

Benefits of building catalog items in scoped applications?

Long time lurker, first time poster here. So the situation is this. We have a high demand to create catalog items in our service catalog. Our target audience is primarily technology - so many of them kick off complex integrations with AD/infrastructu...

codyesmay by Tera Contributor
  • 2007 Views
  • 2 replies
  • 0 helpfuls

Resolved! Technical Service Description of catalog Items

Hello, I have been tasked to define criteria for what constitutes a satisfactory technical service description for the catalog Items we have in the catalog, I suggested Service Definition, Base Level Services, Services not included, Service Availabil...

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Soufiane B by Tera Contributor
  • 2315 Views
  • 8 replies
  • 3 helpfuls

Unable to extend sys_user table

In my Orlando instance, I am unable to extend the sys_user table. When I check the sys_user table, the extensible checkbox is false... Is this default feature in Orlando or issue in my instance?

Arunkumar4 by Tera Contributor
  • 2462 Views
  • 10 replies
  • 4 helpfuls

Repair Process/Management in Servicenow

Hello all, We have an existing repair process in our organization and there is an idea to replace this existing process with Servicenow. I wanted to check if there is any module/application which manages this repair process in Servicenow? If Yes, ple...

Sunil25 by Mega Guru
  • 1612 Views
  • 4 replies
  • 0 helpfuls

Application Scope in Domain Separation

Hi, I would like to know whether a domain separated instance can contain multiple application scopes with the below criteria: Here is a scenario :  I want to create domains like Domain A and Domain B. Can company B can have multiple applications with...

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