Can data be on prem and workflow on cloud without having 2 servicenow instances?

[isabelletan]

Hi all,

I'm trying to find out if its possible to store data on prem and tap on the servicenow module in cloud without having 2 separate instances? Rationale for this is that data is confidential hence I need it to be stored on prem, but want to reap the benefits of the cloud like workflows/configurations/auto patches without eBonding 2 separate instances?

What are alternatives are there for confidential data that cannot go onto cloud (except for ServiceNow on prem only)

Thank you!

[-O-]

Implement Edge Encryption?
In that case data when leaving the intranet will always be encrypted.

Of course this will introduce limitations, cause SN will not be able to - for instance - search such data.

[isabelletan]

Thanks for your response! Ohh what do you mean to search the data? 

[-O-]

The data "leaving" the intranet will be gibberish. So instead a short description like "I have a problem" will end up in the Database as "11IZQQ3q0NFVdhTI7uMT2ODMRaRREKiq". So naturally if you search "problem" in short description, the database will not be able to find it.

Truth is that also means that it is impossible in such a scenario to "hide" everything. When using edge encryption it really only works if you only hide specific columns that contain sensitive information. Encrypting/hiding everything will render the application unusable. Business rules, workflows, flows, any server side logic basically will become useless. E.g. state 2 (Work in Progress) will also be something like "EWYY8hQAlCo2k8zNR7NF8ibcqkKC9gnE".

So if you need to protect all data, including basic stuff like states, then edge encryption cannot be the solution.

[isabelletan]

Hmm in that case that I cant use it, since the data is from a gov agency that needs to reside locally on prem. Thanks though 🙂