Can data be on prem and workflow on cloud without having 2 servicenow instances?

[isabelletan]

Hi all,

I'm trying to find out if its possible to store data on prem and tap on the servicenow module in cloud without having 2 separate instances? Rationale for this is that data is confidential hence I need it to be stored on prem, but want to reap the benefits of the cloud like workflows/configurations/auto patches without eBonding 2 separate instances?

What are alternatives are there for confidential data that cannot go onto cloud (except for ServiceNow on prem only)

Thank you!

[Kamal17]

@isabelletan 

If data security/confidentiality is your concern, then I would like to highlight that on top of ACLs, query business rules there are several options available to secure your data in ServiceNow Vault. For more details refer to docs. 

Unless there is a critical requirement e.g., data residency requirements of the country where the data is stored, I feel it's ok to keep the data in ServiceNow and leverage one of the many vault options like encryption, anonymization, etc... to secure confidential data.

Edge encryption is also a good option but it has some limitations and would involve additional setup & maintenance of the encryption server in the client environment.

But if you still prefer not to store the data in ServiceNow, then for your requirement can consider leveraging 'Remote Tables' in ServiceNow. It might help you to achieve your requirement.

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

[isabelletan]

Thanks for your response! Hmm yes unfortunately yes the data residency needs to be local here. Let me check out remote tables!

[isabelletan]

If we use remote tables, do we need to have 2 instances of ServiceNow still (Onprem and Cloud)? 

Meaning: On Prem Data Source (i.e. DB2) > On Prem ServiceNow > Cloud ServiceNow
Or the flow can be On Prem Data Source (i.e. DB2?) > Cloud via remote tables?

[Kamal17]

"If we use remote tables, do we need to have 2 instances of ServiceNow still (Onprem and Cloud)? "

No, we don't need two instances. We just need to integrate SN with the system that stores the confidential data to pull that data into the remote tables.

Also, since remote tables just keep the data in memory and not in database, there could be some limitations while using it.