Help about Redirecting to SSO

[SM_Toronto]

Hello SN Community,

I really need some help...ant tips of leads is much appreciated. 🙂

Here's my scenario:

1) We have SSO setup using Azure and it works well.

2) System Property setting ===>  glide.entry.first.page.script : new global.SPEntryPage().getFirstPageURL()

3) When we give a URL of a catalog item (e.g.: https://<customer instance>.service-now.com/sp?id=sc_cat_item&table=sc_cat_item&sys_id=<catalog item sys_id>) to a regular joe user who has NOT signed it yet, it displays and error message:  "You are either not authorized or record is not valid."

However, if the user is already signed in, the URL works fine.

Question:

How do I redirect the user with a URL to SSO?

Thank in advance, 

SM

[Ryan Duce · Accepted solution]

1. Open the list of portal pages by typing sp_page_list.do in your filter navigator.
2. Pull the "Public" checkbox onto the list view
3. Find the page with the id of sc_cat_item and untick "Public".
4. When a non-logged-in user navigates to that page, they will be prompted to log in through your standard SSO flow before the user criteria are evaluated.

Please mark as helpful if this solved your issue!

[Dhruv Chandan]

Hi,

Someone might have disabled the SSO for the portal page catalog item, using below steps :-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767

Have you reviewed this?

Thanks,

Dhruv