How to investigate the connection status between a ServiceNow instance and external applications

[Daichi Ishikawa]

I am currently investigating the connection status between a ServiceNow instance and external applications to compile a list for an architecture blueprint.

I would like to know which modules to look into to gather information, including data flow (inbound/outbound) and related table information.

Any help would be greatly appreciated!!

Thank you!!

[Harneet Sital · Accepted solution]

Hi @Daichi Ishikawa for all outbound requests look at the following table - sys_outbound_http_log

For inbound connectivity,  syslog_transaction and filter down on the type to contain REST/SOAP or any other connectivity methods to find out which systems or URLs are sending data into ServiceNow and what are we sending out from the platform. 

-Harneet Sital
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[Daichi Ishikawa]

@Harneet Sital 

Thank you for your reply!

I will try to check them for the investigation!!

[Docs] Outbound web services: Logging

https://docs.servicenow.com/csh?topicname=outbound-request-logging.html&version=latest

[Docs] Transaction logs

https://docs.servicenow.com/csh?topicname=r_TransactionLogs.html&version=latest