Hello,
We’re looking to better understand how the level of ServiceNow platform customization, as indicated by the volume of records in the sys_update_xml table, compares across different organizations.
We recognize that this metric alone isn’t a definitive indicator of true customization level or general platform health, as it can be influenced by factors such as instance age, development practices, number of developers, and update set usage. That said, we’re hoping to gain some general insight from the community.
From your experience:
How do different customization record count ranges (for example, ~100k, ~250k, ~500k, or 1M+) typically compare across organizations?
Does ServiceNow provide any informal or internal benchmarking related to this metric (I couldn't find any personally)?
We’re not looking for precise comparisons, just high-level insight to help us better contextualize our customization footprint relative to other organizations.
Any perspectives or experiences you’re willing to share would be appreciated.
Thank you.
