Provider_user field

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03-26-2024 05:36 AM
Can someone help me understand how to find the Provider_user ID when trying to integrate our VA bot with our Teams chat? I can see the IDs and that they're populated once they communicate with the bot. However, we're wondering how we would populate that field manually if we needed to create a new user or do troubleshooting? The link below is helpful if some don't know what those fields are.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0941256
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