Developer Instances are offline!

[Kamini Kansal]

We apologize for the convenience caused.
There is ongoing Datacenter maintenance. We are experiencing an unexpected issue and working on the same.
We'll let you know once we have an update.
Regards,
Kamini Kansal

[Sai Shravan]

Hi Team, 

@Kamini Kansal @Lucion

My Instance(dev126440) is hibernating for a long time can you please look into this and help me to get the instance back. I have logged a day ago but I am not able to login now

Thanks in advance

[Bnestor]

Hoping this is the right place, I was directed here. My Instance(https://dev111940.service-now.com) is showing off-line and I am not able to get it back. Can anyone help with this? 

[Rodrigo Nery]

Hi,

my instance has status 'online' but don't open after click on 'Start Building'. I have work on this instance everyday.

https://dev149094.service-now.com

Can anyone help with this?

[sal258]

Hi,

My dev instance (dev166693) is hibernating since last couple of days and I'm not able to wake it up.

Can someone help with this.

Thanks!

[asad1166]

Hi my instance has been offline for a few days now. It have tried mulitple time to wake it up but it is not responding. I have important stuff that i was woking on.

https://dev140138.service-now.com

[Spandana_Avula]

Hi Team, 

My developer instance shows offline and i am not able to login. Please help.

https://dev82209.service-now.com/login.do?user_name=admin&sys_action=sysverb_login&user_password=7Zg...

[Lithesh]

My developer PDI "https://dev65975.service-now.com/" is offline

[Siva Panja]

Hello Team,

My developer instance is office.
https://dev74511.service-now.com/login.do
Can you help me in making online.

Regards,

Siva

[Billy Alexis]

https://dev145994.service-now.com/ 

Your instance is offline. It's been over 7 hours.

[rishabh31]

Dear @Kamini Kansal Mam, My instance has been offline since yesterday, I used to do everyday practice on my PDI but I don't know why it's offline.

My instance URL is: https://dev140830.service-now.com/login.do

Please help me to reinstate it Online.

Thank you 

[Jaisheel]

My Instance is terminated and its asking me to request a new instance, I've last logged in 4 days back. I have all my dev work in my instance. How to get it back ? 

https://dev75613.service-now.com

[Siva Panja]

sd

[rishabh31]

Now mine instance is online

[DK3]

Hi, 

Can you please restore my instance...Much appreciated..

https://dev75684.service-now.com/

[hendrikengler]

Exact same symptom for my PDI: https://dev96617.service-now.com/navpage.do

On developer portal it is stuck in "Waking up instance"; accessing the URL tells me the instance is offline, can you pls. check?

[Deepankur]

My PDI is not waking up from 3 days. Its saying that 'waking up instance' only. 

Instance URL: https://dev68896.service-now.com/
Please help me @Kamini Kansal 

[Nash2]

Hi

My instance is in maintenance and it is been more than 5 weeks. Any help is appreciated.

https://dev65678.service-now.com/

Thanks,

Avi

[Peter Istvan]

Hello, the same issue from last Friday.

Instance still in "Waking up instance".

https://dev134950.service-now.com/

[khellwig]

Hi,

are there still issues with the dev instances. Since 3 days i'm trying to wake up my PDI and doesn't wake up until today. Now i'm getting the "developer instance inactivity warning".

Kind regards

Klaus 

[khellwig]

Start Building [dev72701] .... 

[Community Alums]

Hi Team,

https://dev145528.service-now.com/ is my developer instance and it shows refreshing all the time. I am able to use the instance but because it shows refreshing all the time I am not able to upgrade the instance or activate any plugins. Please refer to the screenshot.

Thank you,

Santosh Poudel

[Sujitha_ps]

Hi @Kamini Kansal ,

My instance is showing offline in past 2 days . Can you please help me ?

https://dev154499.service-now.com/

[YANGALASETTY LO]

Hello, Team.
My Instance (https://dev110038.service-now.com) is offline. 
Could you help me to wake up instance?
Thank you.

[rie_kobayashi]

Please help with my instance: https://dev111100.service-now.com/

It has been offline for two days now. Your help is very appreciated. 

[lewismac]

@Kamini Kansal  or @rie_kobayashi

There is something wrong with my account, it appears it is linked to two developer instances. 

The main instance, and the one I wish to keep using is dev166161, this is the one launched by the 'Start Building' button.

Check the date (it is now)

However, currently dev147171 is the one that appears on 'Manage Instance Password'
Previously it was dev117724.

I have released or lost to inactivity instances several times but every time I request a new instance, I always get back to dev166161 - which is great because I have tons of client work tested on it, but unfortunately I constantly hit 'inactivity' time outs because I aparently need to keep two instances awake!

I recorded details here: https://www.servicenow.com/community/developer-forum/error-with-developer-instance-cannot-wake-repor...

[kaikai]

Hi,

There is a problem with my account.
When I logged back in after a timeout, another instance was tied to my account and I could no longer log in to the original instance.

The original instance is "dev147302" and I am still unable to log in.

And the email address that the original instance was associated with is now associated with another instance "dev207595".

Is it possible to restore the connection to the original instance so that I can log in again?
I hope this issue can be resolved.
Thank you in advance.

[lewismac]

@kaikai, this same issue has been affecting me for months. You will get emails about inactivity for the instance found in the manage password section, but your 'Start Building' button may link you to the original instance.

I released, or lost due to inactivity 3 instances, but still this issue remained.
However, I got another inactivity warning yesterday and released the instance again.
Finally, this time when I requested a new instance, my 'Start Building' button, and my 'Manage Instance Password' section reflect the same Dev instance name. It looks like the issue has been resolved.

I am quite surprised at the lack of Support from ServiceNow on this topic. I assumed they would know internally, that there are some issues that are worthy of support. This bug seems to qualify for being support-worthy.

[kaikai]

Hi, @lewismac ,

Thanks for your comment.

I will wait once for an email from Instance as you advised.
I hope to be supported by servicenow as soon as possible.

I would also like you to leave a comment if anyone knows of any other way to solve this problem.Thank you in advance.

[lewismac]

@kaikaiunfortunately you will not be able to get any support. I waited for a long time and opened many requests for support and documented my problems.
No one will help, you should consider backing up update sets (if you can, releasing your instance, then requesting a new one.
Eventually after releasing my instance 4 times, I was able to have the 'Start building' button and 'Manage Passwords' to show/link to the same instance.

[Anthony Deepak]

Hello, my instance dev126017 has been down for a while and not coming out of hibernation. 

Could you assist me with this? please help

[sharathkumar12]

Hi @Kamini Kansal ,

My instance is offline since few hours . Can you please help me ?

https://dev81704.service-now.com/

[Krister Munguia]

Hello,
My instance is Offline, help me!

[Pardhu Guduru]

my PDI is offline dev185982.service-now.com

[AVURAVA KUMAR]

My Instance offline for couple of weeks and its never been wakeup. 

Can you please help me on this?

https://dev14782.service-now.com/login.do

[billy_johns]

My developer instance is showing offline and has been all morning?  Can anyone assist with this?

[adarshkhamb]

Hi Team,
My instance also not working event after refreshing multiple times its showing "Instance is offline".
My instance is dev190514.service-now.com
Kindly help to wake the instance up.

Regards,
Adarsh Khambaitkar

[Bela Tothpal]

Hi,
instance https://dev221294.service-now.com/ is done,
please help to restart it.
thank you!

[Colin13]

Hi,

Can you help me with dev275570, its showing offline and I can't seem to restore it

thanks

[DebashishM]

Hi ,

It looks like my instance is down, can anyone help me on this ?

[avanishpathak]

https://dev279966.service-now.com/login_redirect.do?sysparm_stack=no

failed to connect

The destination dev279966.service-now.com is not reachable.
Contact your IT administrator with the following error:

Connection refused

Please help.

[mukeshsahu6]

Hi,

I am not able to acess https://dev283247.service-now.com, its showing as instance is offline. many times i tried to make the instance UP, still its not working. Please help me out here to access above instance.

[mohit20]

https://dev88941.service-now.com/ instance Not Available due to unexpected maintenance Work. please Help in getting it up, have Demo's Lined up for this in next 1 hr.

[Pierre Changra]

Hi,

My instance dev183584 is still offline. Could you please help me with it too?

Thanks a lot!

P

[magdalenapy]

https://dev182644.service-now.com/login.do instance is also not available. There is a message that the instance is offline.

[magdalenapy]

Hello,

https://dev182644.service-now.com/login.do instance is offline since around 1h from now. Please help to make it online. Thx!

[Lvn]

My instance is offline for a few hours now can you please help  

[rishabh31]

@Kamini Kansal mam, please help to restore my pdi 

https://dev270282.service-now.com/login.do

is offline since last 1 day, pls restore iy I have stored my several works in my pdi

pls help @Kamini Kansal mam

[TSVETOMIRG]

Hello Kamini Kansal,

Would you happen to have any information about PDI maintenance?

My PDI is now offline.

https://dev259996.service-now.com

@Kamini Kansal please help.

Regards,

Tsvetomir Grigorov

[nishu6]

Please help with instance: https://dev225529.service-now.com/

It has been offline for 1 day now. Your help is appreciated. Thanks

[apy]

Dev instance offline: https://dev198425.service-now.com/

Please help.