Developer Instances Offline Issue

[Kamini Kansal]

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

[DLC]

Hi,

My Paris instance is having the same issue - https://dev101967.service-now.com/

Thank you,

Danielle

[Joshua Gould]

Same issue for me as well. Instance https://dev100321.service-now.com/

[Mahesh Kumar3]

The instances are up and running for me.

Hope you guys also able to access your PDI now.

Regards,

Mahesh Kumar

[Sravan7]

@Kamini Kansal My instance is still offline. I request you to help. It is a great help.

[Sreedhar4]

My Paris instance is still offline. 

https://dev65983.service-now.com

Getting error: System encountered a problem while waking up your development instance.

Pls help.

[Quang Nguyen1]

My Quebec instance is still offline 05/01/2021 @09:45 EST 

https://dev101597.service-now.com/

Thanks!

[Sravan7]

@Kamini Kansal My PDI dev96198 is still offline. Please help. It is a great help.

[Sravan7]

My PDI 96198 is online now.

[Hitoshi Ozawa]

@Kamini Kansal 

It's May 2nd and my dev instance dev65931 is offline still. I tried refreshing the instance several time but keeps returning to "offline". Would appreciate getting it back online so I can work on my company projects.

[caffry]

@Kamini Kansal dev73947 is offline for more than a week. Raised even more than 2 Questions in Community for retrieving my instance.

PDI contains my POC work.

just want to make sure that my instance should not be released. Because its more than 10 days ..

I doesnt want to loose my PDI

[Spurgeon]

Hi Kamini Kansal,

Please resolve issue on below instance too.

https://dev106386.service-now.com/

[Tommy SN Sahlin]

Hi Kamini,

same issue here, instance dev97500.service-now.com

thanks  /Tommy

[Vasu ch]

Hi,

How much time do my instance (dev89847.service-now.com) need to be online?

[test108]

Hi @Kamini Kansal ,

Can you please let me know when the instance https://dev77374.service-now.com/ will be online.

Thanks in advance for all the help.

Thank You

Best Regards,

NJ

[Sarbartha]

Hi @Kamini Kansal ,

Facing same issue for https://dev84171.service-now.com/.

Could you please let me know when the PDI will come online.

Thanks a lot in advance.

Regards,
Sarbartha Chakraborty

[Anant4]

My instance is offline dev112352

[Amol4]

Same issue here. Unable to access https://dev88964.service-now.com/

Thanks

Amol Sangar

[Piyush Kumar S1]

Hi @Kamini Kansal 

https://dev83948.service-now.com/ my Quebec instance is still offline i have already released it once and lost the work but this time please help me out i don't want my work to get deleted. Looking forward for the solution at the earliest.

Regards

Piyush Kumar Singh

[sunmalar]

Same issue here. Unable to access https://dev57674.service-now.com/

[Sree P]

Unable to acces PDI instance : https://dev81901.service-now.com

[NG2]

Same issue with Quebec instance : https://dev57356.service-now.com

[Peter Cole]

Mine's been working fine for the last couple of days but I went to wake it up to use it this morning and it now shows offline also. https://dev90350.service-now.com/

Are there any further updates on when this issue might be resolved?

[MarcosLima1]

The same error for my instance: 

https://dev61119.service-now.com/

Any updates?

[Shaikh Rameez]

Please help having same issue. I have done lot of poc work and not taken any backup except servicenow instance.

[anubhavkapoor76]

I have the same issue for https://dev80340.service-now.com/

There is a critical demo for the client that I have prepared on my PDI.

Please resolve at the earliest.

Thanks

Anubhav

[indira4]

Hii kamini,

I am also facing same issue . 

My instance also went in offline for the last two days.

can you please help me my instance https://dev92972.service-now.com/.

Thanks in advance.

Regrads

Indira

[Insomaniac]

I am also facing the same issue for my instance https://dev65414.service-now.com/

Please let us know some timeline for this

[Nasreenfathima]

I am also facing the same issue for my instance https://dev61923.service-now.com/

Please let us know some timeline for this

[Victor Lukinius]

Is there any news?

My instance is still down.

Does posting the instance here help?

https://dev103406.service-now.com/

[NM14]

Same issue

https://dev75272.service-now.com/

[Peter Luther]

Add mine to the list; https://dev61031.service-now.com/

[dr_rogerjakobs]

dto. https://dev78294.service-now.com/

[surjithkumar_k]

Hi Team,

https://dev77464.service-now.com/ 

unable to awake up my instance more then a week now. Kindly assist me on this concern.

Regards,

Surjith

[ASHISH115]

HI @Kamini Kansal 

From past 1 week I'm not able to use my PDI, could you please provide update for the same.

PDI-https://dev70442.service-now.com/ 

Regards,

Ashish 

[Navneet Madhuka]

Hi @Kamini Kansal ,

I am not able to access my pdi. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at earliest.

Kind Regards,

Navneet Madhukar

[Inactive_Us1828]

May we please have an update/ETR?

[Sreedhar4]

Can ServiceNow please communicate or provide some update to users on whats going on .. 

[Rohan Verma]

PDI: https://dev65572.service-now.com/

Please prioritize these requests for bringing my instance back

[Kamini Kansal]

Hi Monish,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Harika,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Bandaru,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Shah,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Sai,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Feiry,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Karthik,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

[Kamini Kansal]

Hi Sundar,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Harish,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Ashita,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Surjith,

Unfortunately, we have been unsuccessful in trying to recover your instance. You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Anubhav,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal