Developer Instances Offline Issue

[Kamini Kansal]

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Daniel,

Unfortunately, we have been unsuccessful in trying to recover your instance. You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kamini Kansal]

Hi Noma,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Pawel,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Hari,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Prasad,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Mrac,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Rodrigo,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Arnab,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Anurava,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Varun,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Sundar,
Your first instance is  online and other one is hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi Archana,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Diego,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi James,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Anubhav,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

HI DK,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,
Kamini Kansal

[Kamini Kansal]

Hi Keith,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Norm,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Mark,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Rodrigo,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Carlos,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Sreedhar,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini kansal

[Kamini Kansal]

Hi Josh,,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Alexander,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Kamini Kansal]

Hi GB,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Felipe,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Matthew,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi test,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Nasreenfathima]

Hi,

    My instance is still offline , can u pls check  This is my instance URL 

https://dev61923.service-now.com/

Thanks in advance. 

[Kamini Kansal]

Hi Rick,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Swathi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Navneet Madhuka]

Hi @Kamini Kansal ,

I am not able to access my pdi. when I am trying to logging in I am getting an error like

User name or password invalid. To reset your admin password click here. Please note this is different than the credentials used to sign in to the Developer Site.

Instance url - https://dev75264.service-now.com/navpage.do

Could you please help to resolve this issue at earliest.

Kind Regards,

Navneet Madhukar

[Kamini Kansal]

Hi Brucen,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi DLC,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Joshua,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Mahesh,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Sreedhar,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Jagadish10]

Hello Kamini,

Thanks for the update. How long will it take for the issue to get resolved?
I make sure to login and work at least once in a week, and now it's been offline for close to a week (including weekends).

I'm hoping that my PDI won't get reclaimed since the issue is from technical front and not an issue from developer's point of time.

Regards,
Jagadish

[Jagadish10]

dev60801.service-now.com

[Kamini Kansal]

Hi Quang,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Hitoshi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kamini Kansal]

Hi Caffry,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Ajay Ekka]

Hi Kamini,

System encountered a problem while waking up your development instance. I am not able to do any development activity(POC). Please help me to access PDI :Developer Instance Offline (service-now.com)

Thanks in an advance.

Regards,

Ajay Ekka

[DK3]

Hi, You responded to everyone that their instances are back to online. Why can't you bring my PDI back to online ? Let me know.

Need this to be back online, I have no back up and have lot of development stuff 

[Admin Pro]

@Kamini Kansal I'm having the same issue and I'm afraid I may lose my instance which will be devastating. I have ton of useful information and artifact on my PDI. Could you bring mine online, please? 

Instance: dev37718

[Brian152]

My instance dev85306.service-now.com is still offline

[caffry]

Hi @Kamini Kansal 

Is there any way on retrieving my instance, Because it contains lots of info.

All my POC's are on my instance.

i doesn't want to release my instance. 

[Kamini Kansal]

Hi Caffry,

Your instance had some issues. So, we have again restored your instance over to dev112750 and assigned you the same. Can you take a look and let us know if you're having any issues?

Please do not depend on these backups. Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[uwe_kappe]

Hi @Kamini Kansal,

do you have any update for us? An additional information in the original post would help.

Uwe

PS: dev69977...

[VJ15]

Thank you Service Now team as my instance is back online now and the only difference is that the PDI (instance URI) is changed but I can see my configurations/data still available in there.