Developer Instances Offline Issue

Kamini Kansal · ‎04-29-2021

Due to some technical reasons, developer instances are offline. We are actively working on this issue and trying to resolve this asap.

Update- "April 30th"- We are still working on this issue. We apologize for any inconvenience caused

Regards,

Kamini Kansal

Kamini Kansal · ‎05-10-2021

Hi Snow,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎05-10-2021

Hi mahesh,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎05-10-2021

Hi Injali,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎05-10-2021

Hi Injali,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎05-10-2021

Hi sf,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

injanji · ‎05-10-2021

@Kamini Kansal it looks like its back offline again. Can you please double check the ping

Yasuhiro Maruya · ‎05-10-2021

Hi,

My Instance https://dev96813.service-now.com/ is offline.

Please help me to wake it up.

Thanks.

Cameron Wilson · ‎05-11-2021

I have been facing this issue for a few weeks. Today I logged in and the error message was gone but my instance is no longer there with the only option to request a new instance. Can my instance be recovered due to this outage? https://dev85250.service-now.com/

Nitin Panchal · ‎05-11-2021

Hello,

I am facing the same issue. Kindly Please help restore my instance - https://dev65224.service-now.com/

Thanks

Nitin

injanji · ‎05-11-2021

Hi @Kamini Kansal is it possible to bring my my PDI online as it is currently states offline

https://dev35912.service-now.com/

VigneshMC · ‎05-12-2021

hey @Kamini Kansal ,https://dev58767.service-now.com/ is down for more than a week, can you check that?

Thanks

0xff00ff · ‎05-12-2021

dev instance https://dev67841.service-now.com showing online but api calls to it show hibernating

< HTTP/1.1 200 OK
< Content-Type: text/html
< Connection: close
< Set-Cookie: BIGipServerpool_dev67841=2458081034.63808.0000; path=/; Httponly; Secure
< Strict-Transport-Security: max-age=63072000; includeSubDomains
<
<html>
    <head>
        <meta HTTP-EQUIV="refresh" content="5;https://developer.servicenow.com/app.do#!/instance?wu=true">
        <title>
            Instance Hibernating page
        </title>

Could you advise on next steps pls.

Kamini Kansal · ‎05-12-2021

Hi Vignesh,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal · ‎05-12-2021

Hi,

As I can see this instance dev67841 is not assigned to you. Can you please cross-check your instance name?

Let us know if you have any questions.

Regards,

Kamini Kansal

Kamini Kansal · ‎05-12-2021

Hi,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Thara P Raghave · ‎05-13-2021

Hi,

My developer instance is offline. Can you make it available please?

Regards,

Thara

Joel L_ _Bechtl · ‎05-14-2021

Hello,

some other developer mentioned i should post it here as well, but in my case it seems only the link between account of developer and the instance is lost, ...

It is not offline, but only admin changed and not shown in dev portal anymore, although i worked on it in recent days...

https://dev64619.service-now.com/ and j.loe@ibm.com.

It this related?

Kamini Kansal · ‎05-14-2021

Hi Joel L,

Your previous developer instance (dev64619) has been reassigned to you. You will need to perform an 'Admin password reset' to regain access. Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue by moving forwards.

NOTE: The same developer instance is not usually reassigned to its previous user once they've been reclaimed/released. Once an instance is reclaimed, an automated process removes all configuration changes made, thus returning the instance to an out of the box state.

Regards,

Kamini Kansal

Kamini Kansal · ‎05-14-2021

Hi Thara,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Navneet Madhuka · ‎05-14-2021

Hi Kamini Kansal, I am not able to access my developer instance. dev75264.service-now.com. Could you please help me out. Thanks, Navneet Madhukar

Stella Moore · ‎05-16-2021

dev77445 is also offline. Any assistance is appreciated.

SR10 · ‎05-16-2021

@Kamini Kansal dev40812 has been offline since the issue started and is still not hibernated or online. Can you please look into issue and resolve at earliest?

smacha · ‎05-16-2021

@Kamini Kansal Can you please help me to wake my Instance dev79577? It is showing as offline

emerald · ‎05-17-2021

@Kamini Kansal Could you please help me to wake my instance dev76779 [Quebec]? Thank you!

Pavan45 · ‎05-17-2021

Offline issue with my instance. Please resolve

Kamini Kansal · ‎05-17-2021

Hi SR,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

Kamini Kansal · ‎05-17-2021

Hi Smacha,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

Kamini Kansal · ‎05-17-2021

Hi Emerald,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Kamini Kansal · ‎05-17-2021

Hi Pavan,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Brian Thayer · ‎05-21-2021

@Kamini Kansal can you please check https://dev60639.service-now.com/?

It has been in an Offline state with no option to wake since the maintenance announcement on Saturday. Thanks in advance!

Kamini Kansal · ‎05-24-2021

Hi Brian,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

John60 · ‎05-28-2021

@Kamini Kansal can you please check https://dev83235.service-now.com/?

It is in an offline state and no options to revive.

Chelsea7 · ‎05-28-2021

Hello,

I am experiencing this issue as well. Please advise how I can resolve this issue.

https://dev90951.service-now.com

Thank you!

DK3 · ‎05-28-2021

Hello @Kamini Kansal

I am experiencing the issue as well. Please resolve.

https://dev75684.service-now.com/

Ian57 · ‎05-28-2021

I am also having this issue.

https://dev85572.service-now.com/

Stan Martin · ‎05-28-2021

Same here:

https://dev59774.service-now.com/

Offline now for hours.

Kamini Kansal · ‎06-01-2021

Hi John,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Chelsea,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Ian,

Your instance is now hibernating. You should be able to wake it up and use it.

Let us know if you run into any issues. We apologize for any inconvenience caused.

Thanks.

Kamini Kansal

Kamini Kansal · ‎06-01-2021

Hi Stan Martin,

Your developer instance is currently offline due to a data center maintenance in progress. Once work has completed, your instance will be online and ready for use.

Unfortunately, we do not have an ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

Shaikh Rameez · ‎06-06-2021

Hi Team,

My instance https://dev72812.service-now.com/ again got offline. It's affecting tasks every week in my POC. Every week when I am sitting for the completion of my remaining POC, instance gets offline.

Kamini Kansal · ‎06-07-2021

Hi Shaikh,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

Abhijeet Yadav · ‎06-14-2021

Hi @Kamini Kansal

My PDI is failing to restore https://dev68944.service-now.com/ , Please assist.

Thanks

Abhijeet Yadav

DS4 · ‎06-28-2021

Hi @Kamini Kansal,

I'm facing the same issue and my PDI is offline https://dev71928.service-now.com/ from long back and i'm getting the same error. Can this issue resolved?

floriandelmas_s · ‎06-28-2021

Hi,

I'm also concerned by this issue (dev15605).

Thanks for your help 🙂

r_8 · ‎06-28-2021

Hii @Kamini Kansal,

My service now instance is offline and is not waking up from few days now. Please help asap its really urgent.

Instance : dev73837

takahiro yoneda · ‎06-28-2021

Hi All

My servicenow instance is also offline and hasn't woken up since last week.
I was wondering if it was under maintenance, but it still doesn't recover.

https://dev67922.service-now.com/

Mei1 · ‎06-29-2021

Hi, my instance is offline and please help to get it restored:

https://dev67612.service-now.com/

Thanks!

Mei

Vijaykanth Goll · ‎06-30-2021

Hi Mei,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Vijaykanth

kenji · ‎07-19-2021

When I try to access it yesterday, the dev90173 instance shows up as offline as shown at the bottom. It is offline again today. It's been about a week since I last accessed it. Please help me if it disappears.

(The instance is offline. Please check again in a few minutes.)