Change Request

ashish0133
Tera Contributor

‎03-21-2025 03:55 AM

When I open the change record in native UI and if conflict status = "conflict". it shows :

 

"MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts."
 
If I open the same conditional record in service operation workspace (SOW), it doesn't show. How can I implement the same functionality for SOW. 
 
What I understood, client script "Notify Conflict" contain gwt.getMessage() method and it is not supported in SOW. 
but my requirement is to implement the same functionality.
 
any help is appreciated. 
 
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Ankur Bawiskar
Tera Patron

‎03-21-2025 04:00 AM

@ashish0133 

did you check the script for that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ashish0133
Tera Contributor
In response to Ankur Bawiskar

‎03-21-2025 04:06 AM

Hi @Ankur Bawiskar ,

 

what do you mean by "check the script" ? 

if you are referring the notify conflict, i have checked it. I have made it UI type = true and "isolated script= true" but nothing is working. 

 

I tried by achieving the same using display BR but not sure how to use onClickFunction(). I tried using [code] tag but it is not working. 

 

If you have any suggestion, please let me know i can try.

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