Resolved! How to configure Service Operation Workspace Section buttons
How to change the deactivate the workspace Button which are in the form sections.
Forum Posts
Resolved! 'New' button on Change list in SOW only works for Admins
What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't? When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Al...
Risk assessment oob questionories
How to find oob risk questionnaires in instance and how to set our own questionnaire in it can anyone help
Resolved! "Configuring Dynamic Filter in ServiceNow UI Builder for SOW"
I'm trying to add a condition to the data resource of the Problems related list component on the Change Request record page in Service Operations Workspace (SOW) using UI Builder. The condition should be 'Assignment group is (dynamic) One of My Group...
RE: How to configure hints for the Incident subcategory field in SOW
Hi All, I configured hints for the incident subcategory choices, but these hints are only appearing in the native/platform view and it's not appearing in the SOW view. Can anyone suggest how to configure the hints for the subcategory choices in SOW. ...
Auto populate impacted CI based on affected CI in Change request in SOW
Hello everyone,For a change request record, when we select an Affected CI in the related list, the impacted CI should be auto populated in SOW if the relationship is mapped correctly as in native thats the same functionality it works.How to achieve t...
Change Request Workflow
Hello Community, Can someone provide a step to step or script guide in creating a change management workflow? 1st Approval: BRM (Reference Sys_User)2nd Approval: Business Owner (Reference Sys_User)3rd Approval: CAB approval (80%)4th Task: To be assig...
Duplicate info messages on Workspace form (Business rule)
Hi,I have a business rule running on insert of change request and creating a publication record. The issue is it's showing the info message and error message two times in the workspace however it is working fine in native UI. Please let me know if yo...
Approvals in Change Management in service operation workspace.
Currently working on change management in service operation workspace, there are couple of things i noticed When an emergency change is submitted for approval:It's correctly routed to VP/Director only But the VP/Director is unable to approve from wit...
How can I add approvers
In native UI on the related list we can edit and then manually add approvers, however when in SOW there is no edit button so we cant manually add approvers. How do I fix this?
New section on Overview tab Service Operations Workspace
Hello all, I am trying to add a new Section on the Overview Change page for Service Operations Workspace. Going through the Service Operations Workspace Admin Center I see the Change Overview Containers having one for each state to configure which s...
Resolved! How can I change the order of the tabs in SOW so that the Detail tab appears first and the Overview
Hi, I'm trying to change the order of the tabs in the Change Request form using UI Builder. I need the Detail tab to appear first and the Overview tab second, but I don't know how to do it. Please help.
How can I remove this tab when creating a change in SOW
When I create a change in SOW it shows this section first. I have to go over to details where it then shows all the fields. How do I remove this overview tab?
new button is not working on assessment related list for change request in sow
new button is not working on assessment related list for change request in sow
I am not able to view process flow formator in SOW form
Hi team,I am not able to view process flow formator in SOW form (under overview) but able to view in "service operation work space view" for the same change request.i have attached both the snip. please help me on this
