Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Change standard model

NeethuB
Tera Contributor

I want to remove this "Replace printer toner" from the change SOW.

1 ACCEPTED SOLUTION

Kieran Anson
Kilo Patron

The pre-approved change is a standard change template. Navigate to the std_change_record_producer table and mark it as inactive

View solution in original post

2 REPLIES 2

Rohit  Singh
Mega Sage

Hi @NeethuB ,

 

You need to navigate to the UI builder from application navigator and search for SOW. From there you need find out that specific component "Replace printer toner" to remove it.

 

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

 

Regards,
Rohit

Kieran Anson
Kilo Patron

The pre-approved change is a standard change template. Navigate to the std_change_record_producer table and mark it as inactive