'New' button on Change list in SOW only works for Admins

[Ron Legters]

What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't?

When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Also, these same users can create a new change by clicking the + in the tabs in SOW and selecting 'New Change Request'. 

As far as I can see, both the 'New' button the plus sign open the Change selector page, so it seems the 'New' button is doing something else that non-admins don't have permission to do.

Any idea what this might be?

[Ron Legters · Accepted solution]

In our case, the issue was that someone had installed Event Management, and the variant for the Change list page from that app, 'List default Event Management Copy' was displaying instead of 'List SNC'. We never figured out why the button doesn't work on that variant, but switching the order of the variant 'List SNC' so it would always display fixed it. (lower number for Order displays first)

[Martin Friedel]

Happy to help. 

Just a small hint: If you want to find button quickly, just inspect element in browser console, usually there is a Sys ID.

Then use SN Utils search to find record by Sys ID

/sys_id

Unfortunately my skills regarding Workspace customizations aren't that good to give you a valid help, sorry.

I hope you will find and fix the issue soon.

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[SivaKrishnT]

Hi @Ron Legters ,

I am facing the same issue in our DEV environment. Only admins can click on the NEW button; for ITIL users, the button is not working. What did you do for the ITIL role? Is your NEW button working for ITIL users?

Please provide me with your implementation so that it would help me.

Thanks, Siva

[Ron Legters · Accepted solution]

In our case, the issue was that someone had installed Event Management, and the variant for the Change list page from that app, 'List default Event Management Copy' was displaying instead of 'List SNC'. We never figured out why the button doesn't work on that variant, but switching the order of the variant 'List SNC' so it would always display fixed it. (lower number for Order displays first)

[SivaKrishnT]

Hi @Ron Legters 

Even for me also NEW button is not working for ITIL in SOW, only it is working for admin. i see you are also facing same issue , if you found any solution please let me know so that will help in resolving my issue too 

thanks 
siva

[Nandini22]

Hi All, I am facing the same issue, for ITIL user the New button for the change in SOW is not working. Compared with PDI as well not difference. Can someone please suggest.