'New' button on Change list in SOW only works for Admins

[Ron Legters]

What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't?

When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Also, these same users can create a new change by clicking the + in the tabs in SOW and selecting 'New Change Request'. 

As far as I can see, both the 'New' button the plus sign open the Change selector page, so it seems the 'New' button is doing something else that non-admins don't have permission to do.

Any idea what this might be?

[Ron Legters · Accepted solution]

In our case, the issue was that someone had installed Event Management, and the variant for the Change list page from that app, 'List default Event Management Copy' was displaying instead of 'List SNC'. We never figured out why the button doesn't work on that variant, but switching the order of the variant 'List SNC' so it would always display fixed it. (lower number for Order displays first)

[Siva teki]

HI @Ron Legters 

even I'm facing same issue can you please suggest me with your solution if you find any findings

thanks 
siva

[DeuCh44-ext]

This worked for us, thanks @Ron Legters!

The issue was that someone had installed Event Management, which had a lower order than the variant for our list page. We moved 'List SNC' up by lowering its order, which fixed it. 


The navigate to the page, where you can change the order of the variant, is when you can select the relevant workspace in the UI Builder.

[mh89]

Can you share with me - how to navigate to this page please?

[Ron Legters]

Sorry - which page?

[rajendra_topare · Accepted solution]

The issue is occurring because one of the event mappings is missing. To resolve this, update the application - "Change Management for Service Operations Workspace" to the latest version available, 6.1.5, on your instance. It will resolve your issue.
If you don't want to update the application, you can change the List Bundle SNC variant order to a higher value.