'New' button on Change list in SOW only works for Admins

[Ron Legters]

What does the 'New' button on the list of Changes in SOW do that the plus sign in the tabs area doesn't?

When a user who doesn't have admin clicks the 'New' button in the list, nothing happens. The same button works for new Incidents and Problems. Also, these same users can create a new change by clicking the + in the tabs in SOW and selecting 'New Change Request'. 

As far as I can see, both the 'New' button the plus sign open the Change selector page, so it seems the 'New' button is doing something else that non-admins don't have permission to do.

Any idea what this might be?

[Ron Legters · Accepted solution]

In our case, the issue was that someone had installed Event Management, and the variant for the Change list page from that app, 'List default Event Management Copy' was displaying instead of 'List SNC'. We never figured out why the button doesn't work on that variant, but switching the order of the variant 'List SNC' so it would always display fixed it. (lower number for Order displays first)

[Nandini22]

Hi Rajendra,

After upgrading the application "Change Management for Service Operations Workspace" to the latest version available, 6.1.5, I notice that few things have changed in SOW like Change templates appearing in SOW and dependency view icon for the CI's and services in incident, problem and change form.

Can you please suggest how to look for the changes that are caused by the upgrade of the plugin as with the update logs it's difficult to make out the changes.

Regards,

Nandini

[rajendra_topare]

Hi @Nandini22,

You can navigate to the Plugin - Development module, open a specific plugin by its Name or ID, and go to the Plugin Files section. From there, apply a date filter to view updates made on a specific date. This will display all the components in the Class column that were added or modified in the update.

[Siva teki]

Hi everyone, thank you for all your responses.
My issue was sorted after updating the Change Management Service Operations Workspace plugin. Now the NEW Button is working as expected for both admin and ITIL users

https://www.servicenow.com/community/user/viewprofilepage/user-id/624467