Service Operations Workspace: change overview configuration

Miikka_M · ‎11-26-2024

Hi!

I'm trying to figure out where to configure SOW change record overview tab. This one:

In UiBuilder I find the change details tab under SOW experience -> SRP Record -> add record values (in my case change record values) to test values. It opens a change record details tab and its components. Bueno.

So I use the same logic and add extra parameters to test values so it would open change overview tab via uibuilder

And it opens it at it should. Very good, very nice.

However that Change overview tab seems to be under page collection, so I can't to anything from this view. So let's go there either clicking that "edit content" or opening ui builder from navigation panel -> page collections -> SOW record tabs left

So let's open that change overview SNC page collection

The problem is, no matter what test values I add, this page stays blanc in UiBuilder. As we can see.

So my question is: How to configure SOW record overview tab content?
In my case I would to configure that "change task" component / add task action.

If anyone has any info, I would be glad to hear. Thanks.

Miikka_M · ‎11-27-2024

Up

oth · ‎03-05-2025

Hi @Miikka_M

I'm pretty sure these are the steps you need to follow to access that part (if I'm understanding your needs correctly):

Open UI Builder
Go to "Experiences" and select "Service Operations Workspace
Open the record: "Chg Overview Viewport SNC"
In the Content Panel on the left side, click on "Section Viewport" - Then if you look on the right side you should see the viewports
Click on any of the viewports available and you should be redirected to the sub-page overview containing them.
Click on the "Chg Overview Task SNC" viewport

From here you should be able to edit this specific section for your requirements.

Here are the links to go there directly:

Sub-page Overview - Chg Overview Viewport SNC:
- https://instance.service-now.com/now/builder/ui/experience/aa881cad73c4301045216238edf6a716/params/p...
Sub-page - Chg Overview Task SNC
- https://instance.service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/6e7...

Hope this helps 🙂

VagelieK · ‎05-21-2025

when accessing this section, I am met with a read-only banner. Is this a scenario where I'd have to make a copy, and then edit that? If so, would this also impact future SOW upgrades, as well?