ui builder 2 overview tab are showing , want to merge both of it

Akshay_Gadewar · ‎06-16-2025

I am working on SOW configuration, when i open change form 2 over view tab are showing , i want to add process flow formattor in 2 nd over view tab.

please help me to remove one overview tab and to add process flow in 2 nd over view tab.

SANDEEP DUTTA · ‎06-16-2025

Hi @Akshay_Gadewar ,

Even i have faced this issue , this happens mostly when you are logging in as an admin or have multiple persona roles , it shows multiple overview tabs.

So ,You don't need UI builder for this , you can follow the below steps :

Navigate to the sys_ux_app_route table and find the record where "Screen Collection" = Incident Overview.
In this record, click the value/referenced record on the "Screen Collection" field (in this case it's the "Incident Overview" link).
Within this record (sys_ux_screen_type), under the "UX Screens" related list, click on the "Incident Overview SNC" record.
Within this record (sys_ux_screen), uncheck the "Active" field and save the record.
It might be necessary to perform an instance cache clear (/cache.do) after for the change to reflect.
The Overview tab in incident form in SOW will be removed accordingly after.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

View solution in original post

SANDEEP DUTTA · ‎06-16-2025

Hi @Akshay_Gadewar ,

It's the same process how we add process flow formatter on native UI, just change the view to Workspace view.

So create a Process flow first and then follow the below steps:

Open any change in the native view.
Change the view or SOW to get the correct view.
Then go to the form layout.
Select the section or tab where you want to add the process formatter, and save.

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.