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Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
We are currently utilizing HAM Pro across our ServiceNow instances and have encountered a question regarding asset classification for our POS Devices. During discovery, POS Devices are automatically landing in the Enterprise Retail asset table, where...
One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?" The answer depends entirely on what problem you are trying to solve. The honest truth i...
For the stock room Audit using the mobile app, when we scan the barcode during the audit, it fetches the manufacturer + Model + Serial number of the machine. We need to fetch only the serial number because this is a unique field and easy to validate....
Hello,OAuth 2.0 credentials and application registry is created and connection is validated using Postaman and flow designer. But still my integration profile is showing this error.
My previouse Zurich PDI was reclaimed back. Hence i requested the latest Australia PDI, when i try to activate plugin for Software Asset Management Professional, it keep getting failed.I have even released and re-requested a new PDI instance but fall...
I want to make active. There is no lifecycle field. How to make it active ? Thank you
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me somethin...
From Laptop to License: A Practical ServiceNow ITAM SeriesHello ServiceNow Community,I am excited to begin a new 15-post series: From Laptop to License: Connecting HAM, SAM, CMDB and IntegrationsThe purpose of this series is to explain ServiceNow IT ...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
We are working on an RFID/PDA integration where PDA device scan data is sent to ServiceNow EAM and updates the Last Audited By and Last Audited On fields in the ALM Hardware table. The data is received via a Scripted REST API, staged in an Import Set...
Hello Team, For the first time working on the Cloud Cost Management (FinOps) implementation for a client. I would appreciate your guidance and recommendations on the following topics: What does the high-level architecture diagram for a Cloud Cost Man...
my customer is raising asset repair first and if asset is under warranty then they are going to vendor repair (RMA request) in their current process or else inhouse asset repair process using their legacy application. They are tracking either of this...
Hi All,I have been facing an issue with Salesforce since we recently integrated Salesforce CRM Subscription data into SAM Pro.I reviewed the list of known Salesforce CRM Subscription Product Definitions (PSL identifiers) and found confirmed matches f...
We are in the process of setting up the SGC for the Workspace One UEM integration and populating the mobile devices on handheld computing table. There is a field named# Status on the staging table, which is not returning any values. But from Workspa...
Does anyone know of a voucher that offers a discount for CSA? I'm from Brazil and converting the currency makes it very expensive.
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