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Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Unable to send updated cost center to the vendor

Hi Community, We have a Vendor ↔ Servicenow integration where order and asset updates are exchanged between ServiceNow and the vendor. Currently, when a user's Project Number/Cost Center changes, an existing Business Rule updates the Cost Center on a...

  • Question

Normalization of Adobe Products in SAM Pro

Filter your discovery models to publisher Adobe and you will find many sitting at Partially Normalized. This is usually not a bug. Adobe normalizes differently because Adobe only sells subscriptions.   Five Adobe behaviours to know Creative Cloud ver...

  • Article

Concurrent/floating license and software installs

How can we have a concurrent/floating license show compliant when the software installs exceed the license rights? With this licensing model, installs themselves shouldn’t be counted for compliance purposes.  Since concurrent licensing doesn’t requir...

  • Question

Product Catalog Hardware Model - best practice guide

I am looking for recommendations on hardware model management, specifically on how model names and descriptions should be defined. Hardware models from leading manufacturers can be complex, as a single model family may contain multiple model numbers,...

  • Question

Confluence SAAS Integration

It appears the Confluence SAAS direct integration uses the last modified date in Confluence as the last activity date for software subscriptions. If that is the case, anyone that uses Confluence but doesn't modify anything will not have a last activi...

  • Question

What's New in Yokohama Release for Hardware Asset Management

  ServiceNow® Hardware Asset Management is essential for minimizing stockroom inventories and resource wastage at the outset of the lifecycle. The value of this service spans from the initial stages to the end of the lifecycle, where asset managers ...

  • blog

Commercial products that have only discovery model

We are finding we have over 700 products that have a discovery model with no publisher and no software model that have been set to licensable.  Does anyone know why ServiceNow would do that when they don't have a publisher - I would expect these to b...

  • Question

Unlicensed applications set as licensable

Hi, we are finding that there are many discovery models set as licensable that do not have software models associated with them, that are not actually licensable.  Microsoft has the most of these - for example Microsoft Start Experience App.  This en...

  • Question

Resolved! Update Model Category on more than one asset

Is there a script to update the model category on multiple assets at once? I have a script for single assets, but I currently need to update the model category on over 200 assets. This is the script that works for updating the model category on indiv...

  • Question
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