What is the best practice to store different device types in the CMDB Computer table?

Smith Johnson
Tera Guru

Hello experts,

I would like to raise the question regarding what is the best practice to store different device types in the CMDB Computer table.

For example, in the following image, I have the Computers list. However, the problem is that I can not identify the device type, e.g., which record is a laptop, which a desktop, and so on. 

SmithJohnson_0-1711468759345.png

Is there any OOTB field that I can use to store this information (i.e., device type - laptop, desktop, etc.) in the Computers table?
What's the best practice for this requirement according to your knowledge and past experience?

Thank you in advance,
Smith.

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Smith Johnson 

 

This might be helpful

 

https://www.servicenow.com/community/cmdb-blog/which-cmdb-ci-class-is-correct-for-laptops-and-deskto...

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