Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

What is the best practice to store different device types in the CMDB Computer table?

Smith Johnson
Kilo Sage

‎03-26-2024 09:03 AM

Hello experts,

I would like to raise the question regarding what is the best practice to store different device types in the CMDB Computer table.

For example, in the following image, I have the Computers list. However, the problem is that I can not identify the device type, e.g., which record is a laptop, which a desktop, and so on. 

SmithJohnson_0-1711468759345.png

Is there any OOTB field that I can use to store this information (i.e., device type - laptop, desktop, etc.) in the Computers table?
What's the best practice for this requirement according to your knowledge and past experience?

Thank you in advance,
Smith.

 

0 Helpfuls
  • 383 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2024 09:07 AM

Hi @Smith Johnson 

 

This might be helpful

 

https://www.servicenow.com/community/cmdb-blog/which-cmdb-ci-class-is-correct-for-laptops-and-deskto...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************