Application Services

[mam7903]

When working with "Application Services", why would I see the the "Related Items" (Task Relations) section when viewing an Application Service of class="Application Service", but not with an Application Service of class="Mapped Application Service"?  Both are using the default form.

Both Application Services and Mapped Application Services have related items assigned... not understanding why I don't see the "Related Items" section with both types since it seems to be the same form.

Any help would be appreciated.

[AJ-TechTrek]

Hi @mam7903 ,

Both are the different table as such , Application Service (cmdb_ci_service_auto ) is Mapped application Service (cmdb_ci_service_discovered) hence the related list are different for both.

You can create the whatever relationship type you required in both table for related list.

• Calculated Application Service [cmdb_ci_service_calculated] is an extension of Mapped Application Service [cmdb_ci_service_discovered].  Mapped Application Service [cmdb_ci_service_discovered] is an extension of Application Service [cmdb_ci_service_auto]
• The benefit of Calculated Application Service [cmdb_ci_service_calculated], which is population method DYNAMIC, is that it will populate the svc_ci_assoc table that is used by the Refresh Impacted Services UI Action
  • Ensure your properties for Incident and Change to use the affected CIs related list is set to true (or it will only look to the CI field and pull from cmdb_rel_ci
• You can populate the svc_ci_assoc table via a related list UI action, but this is manual and dependent on human enablement.  The Dynamic population method takes out the human element
• You will most likely want to make sure the forms of the Application Service tables all have a similar look and fill from a user experience standpoint

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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[AJ-TechTrek]

Hi @mam7903 ,

One more useful article, which help you.

https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[mam7903]

Ajay,

First, thanks for the reply... I appreciated it.  I want to make sure I'm conveying my issue correctly and that I'm not misunderstanding your reply.

The Application Services that I'm working with already have the relationships build.  The problem that I am having is being able to see "Related Items" on a "Mapped Application Service" vs an "Application Service" form.  See the attached.  Both are the same service, I've just changed the class to be "Mapped" on the second image.  As you can see, the "Mapped" service doesn't show the "Related Items" section.  Is this a setting somewhere?

[AJ-TechTrek]

Hi @mam7903 ,

I understand correctly, Application Service (Sa_discovered_Service) and Mapped Application (cmdb_ci_service_discovered) service table are different hence they have different related Items.

You need to configure the whatever you required on each table.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024