IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...
Hi Everyone, We are currently looking for the best suited CMDB CI class to document our PingGateway CI's. The recommended on the web is the cmdb_ci_api_gateway class. However this does not seem to fit 100% as the PingGateway is a local application an...
In an enterprise CMDB with Discovery, Service Graph Connectors, cloud sources, integrations, application-owner input, and manually governed data, how should Identification and Reconciliation be architected when two legitimate sources disagree and nei...
Hello Team I am trying to build the auto service map for Active Directory Web service using Service Mapping. Total 16 AD servers where 2 are like master servers. Discovered everything and the CI exists in CMDB. Tried to build the map using LDAP Endpo...
It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.The Following 2 comments are added to the CI:Requested Item RITM123456 'Service' field added andthat the CI was renamed where the ol...
We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...
Hi fellow developers,I'm hoping someone can help me understand an issue I'm experiencing with SG Workspace ONE and CMDB duplicate detection.I have several Handheld Device CIs that share the same serial number. When SG Workspace ONE runs against these...
I am looking for an ebook or book related to ServiceNow CMDB and CSDM as I wish to better prepare for the exam. Does anyone know where I can buy the exam related resource?
So I have ingested some CIs along with the relationships using IRE. Some of the CIs belong to the cmdb_ci_service_auto class. So to form the service map for those services, I am using the script includes PopulateManualService. I am calling the Popula...
Hi SN professionals with CMDB expertise, I am wondering if there is a KA or artefact where use cases for CI attributes are documented that are independent of domains, are largely applicable to all enterprises irrespective of their industry. Many than...
12 years. 4 office relocations. Zero major audit findings. The one thing that held was knowing the CMDB score before the auditor did — not after.The three dimensions that actually matter before an audit:Completeness — what percentage of active CIs ha...
Question:I have a requirement to populate four group fields on all CIs that belong to Principal CI Classes:Approval GroupChange GroupSupport GroupManaged By GroupThe source of truth should be the related Service Offering. The Service Offering records...
I'm trying to complete the SN Platform Implementation. In lab SNPI - Import CMDB Data it wants the source table to be CMDB Import [u_cmdb_import]. When I follow every step exactly as I'm supposed to in the lab it does not give me that option as a s...
Hello all, in the Configuration items (cmdb_ci) list view, I have brought "Attested" column.Now, I have written an ACL, that only Support Group member of the CI, should only edit that Attested field.So, the operation is list_edit and Configuration it...
Hi Community,I have edited this post because I explained my issue in the below post link:https://www.servicenow.com/community/cmdb-forum/transform-map-need-coalesce-behavior-on-computer-id-field-when/td-p/3596093Please check the post and let me know ...
