Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...
We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.
We are pulling in data from Intune via the servicegraph connector including OS name 'Windows' and OS version '10.0.19044.1826' and we were getting the full Windows version populated e.g. Windows 10 Enterprise, however how we are only getting 'Windows...
Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...
Which of the following objects does a BEFORE business rule have access to?A. GlideRecordB. All the aboveC. previousD. current
Is anyone capturing Azure Key vault data in CMDB with attributes like Key Vault Name, Vault ID, Subscription, Resource Group, Owner. I don't see any OOB class for this in the CI Class manager, or would a custom class would be the option?
I'm proposing the use of building B2B relationships for BSO to BSO in an effort to limit footprint/impact in changes and incidents. This is what CSDM shows:It shows Application Service to Application Service which does ultimately show the impact of t...
Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...
You see below I am in production and there are only three conditions to be met and all of them are AND conditions not OR, yet you can see the location has eighteen locationsstarting off with (empty). Can someone tell me why those eighteen show up? ...
How does ServiceNow match inbound email to existing records?A. sys_idB. Subject LineC. WatermarkD. Record link
How does ServiceNow match inbound email to existing records?(select 2)A. sys_idB. Subject LineC. WatermarkD. Record link
Subject: Missing "Life Cycle Stage" and "Life Cycle Stage Status" in Change SOW > Affected CIsHi Community,I've noticed that the "Life Cycle Stage" and "Life Cycle Stage Status" fields are no longer visible in the Affected CIs section of the Change S...
What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...
Good afternoon all We have an existing CMDB but it hasn't been maintained. We now want to 'get rid of all the old CMDB' and start on a clean slate. I am looking for best practice or maybe a document of what is the best way forward? Any good advice p...
