CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
please check attached screenshots
Forum Posts
Resolved! CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
I have configured reconciliation rules for the Hardware class with the following priority order:SG-Intune [100]Qualys-CSAM [200]SNAssetManagement [300]Currently, both SG-Intune and Qualys-CSAM are updating the same CI attributes. I also have another ...
Custom LLM Topic for CMDB CI Relationship Queries – Need Guidance
Hi Community,I am currently working on implementing a custom LLM-based Virtual Agent topic to handle natural language queries related to CMDB CI relationships.Requirement Overview:The LLM topic should accurately interpret user queries such as:“What s...
[Problem with] Discovery Fundamentals: On Demand, Module 7 Task: Create Asset Record
Hello everyone.I just recently got my CSA and now doing Discovery Fundamentals On Demand class for ITOM (Xanadu). I am now in "Module 7. Create Asset Record," and have followed every step of the instruction; however, upon validating my progress valid...
Resolved! cmdb_ci_service vs cmdb_ci_business_app — correct usage boundary
Hello DearsI am currently working on a ServiceNow implementation that includes the following modules:• ITSM (Incident, Change, Problem, Request)• ITOM (Discovery + Service Mapping)• SAM Pro (Software Asset Management)• SPM (Demand Management)As part ...
CMDB DF
A CMDB Administrator wants to educate the team on the various actions that can be performed withinthe CMDB Workspace.What actions can be initiated from the CMDB Workspace?A. Execute ServiceNow DiscoveryB. Create a CMDB Data Manager certification poli...
Discovery failing with “Missing Pattern Windows OS - Desktops” even after multiple pattern synch
Has anyone faced an issue where Discovery fails with:Discovery using patterns could not be executed due to missing pattern Windows OS - Desktopseven though:Pattern exists and is ActiveMID Server is Up/ValidatedPattern synchronization was triggered mu...
Flow Designer
Hello, In Flow Designer, when creating a flow you used to be able to make a trigger for when a value "Changes to" a specific value. It seems it is no longer an option. Is there another way to do this? Specifically when a CI is retired I would like th...
Domain Separation – Preventing Duplicate Models with Global Manufacturers in Make & Model Script Inc
Hi Community,We are working in a domain-separated instance where manufacturers exist both in the global domain and in child domains. Our objective is to standardize and maintain manufacturers/models in the global domain wherever possible.Currently, o...
Task Location Normalization
Hi All, I have duplicate location with name in location table .So currently task table records(INC,sctack ,req,RITM e.tc.) are mapped with both locations .I want to map all tasks with one location .So that i can remove another duplicate location .FYI...
How to pull a list of servers having a particular application installed in them
Is there a way in which list of all the servers in CMDB that have any version of JAVA installed in them?
Resolved! existing record validation on String Field
Hi All, I have an catalog item to create business Application .Business application is inserted after approvals. There is field as application name in catalog item which maps to Name field field of Business application in service now.I want when user...
Resolved! CMDB Calculation
Hi Community, We have an Application Service that is marked Operational Status = Retired and the related Business Application is Decommissioned. However, Service Availability Results are still being generated. The active record appears to be in servi...
Create a CMDB remediation rule
On Zurich version, I can't find any way to create a classic workflow in order to configure a CMDB remediation rule as it requires a workflow referencing the wf_workflow table not the flow designer. Any clue?
Resolved! Kindly provide correct answers for below:
What is the correct relationship between an Application and a Server in the ServiceNow CMDB?A. Application > Runs on::Runs > ServerB. Application > Uses::Used by > ServerC. Application > Used by::Uses > ServerD. Application > Runs::Runs On > Server ...