Created Technical Service instance for Neatbars but when Dynamic CI group is attached the Instance morphs into a Dynamic CI Group Is this expected behavior? In the Relationships Standards there are 0 rels between Dynamic CI groups and any Service Ins...
Hi all, We are trying to capture data regarding where a cloud hosted server is hosted. Currently we only have two options (On Prem and Azure). I don't see any OOB fields for this data. Does anyone have any solutions regarding best practices for capt...
Hello, Example: Servers.We use IP based discovery to get on prem CIs (Servers)We use Service Graph connector AWS to get cloud CIs (EC2) So both of these discovery techniques fill in data on in the cmdb_ci_server table. I cannot find a field that ind...
I did the certification for servers and mainframes etc.. and I am populating the certification details like Attested by with certification Assigned to user and other reasons with the Certification Task number on the respective hardware table and it i...
I'd like to allow any user that is member of 'certification' role to update any data certification task (table cert_task). OOTB, the only user or group assigned to the task can complete the certification or modify the task itself, specifically cert_t...
Hello,I am working on preventing duplicate CIs in the CMDB Computer table. I have already installed the Discovery and Service Mapping plugins and am looking to create new Discovery patterns.Could someone please provide a step-by-step guide on how to...
Hello all, In the CMDB Workspace, when we click on the Data Manager, then we get an option to create a new policy, So, today evening, I have created a new Retire policy. So, during creation of new Retire Policy, selection of oob Subflow (Retire Confi...
Hi There, I am exploring opportunities to leverage AI within the CMDB space. Let me know if you have any use cases implemented so far.
Is certification discovery possible through ACC( Agent Client Collector) ? Regards,Saranya
I am trying to filter the records based on Device Type field of the Product Model table. For this I am trying to dot walk from alm_hardware>cmdb_hardware_product_model>device type field. But I am unable to see that field in Model related fields. How ...
Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?
Hi community, I am having 1000+ deduplication tasks which is not remediated yet,So I created a deduplication template, in that template , there is a condition section which is referring this "Condition to filter CIs from the template class. Only the ...
I have the requirement of integrating the lansweeper with servicenow, however the plugin for this integration is not compatible with current version of servicenow, can anyone help me in this, I do not have any idea on integrations.
We have a service that provides recovery for business application data. I'm trying to determine the correct relationship between the service and the business application. Based on my research, I believe that the following is the correct relationship:...
Are there OOTB scheduled jobs that daily update expiration field on ast_contract considering starts field and current date? #contractmanagement #contract
