We have been following CSDM to build our CMDB, and lately we used CSDM 3 but also now following up with CSDM 5.In the past, we had built our structure as follow1.Top level, Business Application, for example Business Application A, then below it we wo...
Please suggest if anyone knows about how to Replace "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
#01. What are key relationships between Changes and Incidents?(Choose 2 answers)A. Incident owners are part of the change approval workflowB. Incidents can be caused by a ChangeC. A Change can resolve IncidentsD. Incidents autoclose upon closure of a...
#01. How are the relationships between services and offerings that are built in Service PorfolManagement transferred to the Configuration Management Database (CMDB)?A. Only parent child (service:offering) relationships are automatically created in th...
What baseline Change Flows support the baseline Normal Change model?A. Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasksB. Change - Normal - New, Change - Normal -Assess, Change - Normal - Imple...
#01. You have just released a new Change Model to the testers. Testers report they can see told change models but cannot see the new change model on the change landing page. What couldcause this?A. Workflow has not been publishedB. Testers need itil ...
I'm wondering if it is possible to add a table to the attestation policies in data manager.I want to have Map Owners in the Mapped Application Service table re-certify their maps on a regular basis and since that table extends from Service Instance i...
As per best practices for making updates to CI, especially when Auto Discovery tools/SN Discovery is implemented, ServiceNow had once told us:"Restrict Manual UpdatesLimit manual updates to authorized users only (e.g., CMDB Managers or CI Owners).Use...
Hi,We have integration with SCCM and most of you might know that when SCCM integrates with SNOW, It will first check with Resource ID which comes from SCCM (Correlation ID on SNOW) in Sys Object Source tableand if it finds it, then it will update the...
I want to grant users only read permissions for records in the “cmdb_ci_service_discovered” table. They do not need permissions to create, update, or delete records. I assigned the “sn_cmdb_user” role to the user, but when opening the list view, it a...
Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.
#01. When using Catalog Builder, what can be built using templatesChoose 2 answersA. Content itemsB. Catalog itemsC. Knowledge articlesD. Order guidesE. Record producers#02. What tools are available to the assignee to help resolve an incidentChoose 2...
When you activate the ITSM Roles plugin what additional granular roles are created for theIncident application?Choose 2 answersA. sn_incident_writeB. sn_incident_insertC. sn_incident_updateD. sn_incident_read
Where should an admin go to view all of the search queries entered by users in theknowledge search?A. [KD_feedback] tableB. [kb_view] tableC. Knowledge queries applicationD. Search logs application
Which one of the following is NOT a purpose of application scoping?(select 2 options)Provide a way of tracking the user who developed an applicationProvide controls for how scripts from another scope can alter tables in a scoped applicationProvide a ...
