How can you configure the emails that sent via Data Certification?
How can you configure the emails that sent via Data Certification?
Forum Posts
How to use Region/Country attribute in Interactive Filter for dashboard?
Hello All, I'm currently using the Location ID/Name as the reference field in an interactive filter(Dashboard) that is built on the cmn_location table. I would like to use the Region/Country attributes from the cmn_location table as reference fields ...
CMDB Assessment Checklist
Hello All, I wanted to check if there is any CMDB assessment questionnaire (to assess the maturity level aligning to CSDM framework) available?
cmdb data certification tasks
Why for 1 data certification only one task is been created for different records?
SNPI - Import CMDB Data - Failed
I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...
Data Manager can remove software installed?
Hi Snow Team,I would like to know if theres a possible way upon running the CMDB Data Manager in which i make the CIs from Operational to Retired then those CIs that has been set to Retired Operational Status if its possible to make the software inst...
CMDB Duplicate CIs Across Multiple Classes – Difficulty Identifying True Duplicates vs Valid Records
Hi Team,We are currently analyzing duplicate CI records in CMDB and need guidance on the best approach to handle large-scale and mixed duplicate scenarios.We observed duplicate CI patterns across multiple categories: Scope:Cloud ClassesAzure Datacent...
Business Application Retirement Date
Hello, How can I bring the date a Business Application was retired into a report/visualization? I do not want to use a filter for CI Status = Retired and then use the last updated on date as this is not accurate. Is there any simple way to do this? T...
Loading issues CMDB Data certification policy after clicking on certification fields Certify/Fail
We created a Certification Policy for the Business Application class with five certification fields. After the policy execution, CMDB Task (CMDBTASK) records are generated.When the Review Records option is selected, a pop-up window displays the certi...
Retire policy Filter CI's count is mismatching with count from the platform
Hi All, For same filter condition, the CI's count is mis matched from platform and Data manager in ServiceNow.From Data Manager PFB Screenshot, Count is (21,737).From Platform for same condition, it is showing less count(21,585), as shown in below pi...
Resolved! Discovery Options outside ServiceNow with Data in ServiceNow
What are the approved / supported options in the industry?
Seeking Real-Time End-to-End ITOM Project Repositories and Implementation Resources
Hello Community Members, I hope you are doing well. I am looking for comprehensive real-world ServiceNow ITOM project repositories, implementation guides, architecture documents, case studies, community articles, videos, and learning resources that d...
Resolved! CMDB
Could you please provide assistance for this to identify orphan CI Where all CI status is installed and CI type is not empty and ownedby.active=false.All the CIS which match the above filter condition and where Owned By.Active=False and Owned By.Dorm...
CMDB Ci reference qualifier
I do have requirement where when i click the ci in any incident, problem and change request , it should only show the principal classes. Need further details on what filters are applied for Configuration items Where the OOB reference qualifier is wo...
Resolved! LifeCycle stage vs Status
There are a lot of different status fields and lifecycle fields. Per the documentation "The life cycle state is a combination of an asset or CI's stage and status in the entire life cycle." I'm trying to understand the use case for using Lifecycle st...