ITOM Discovery & CMDB
Hello Community,Can anyone give me real- time scenario based questions in IRE rules?And, also do we have to configure IRE rules? or we have to use the OOTB IRE rules for any classes.Thanks
Forum Posts
UI Action
I have a requirement on the Case table case record to make the Resolution Code field mandatory when resolving a case, only for users in the CAB Approvers group.The case is resolved through a UI Action. When the UI Action is clicked, the state changes...
Resolved! Cloud Discovery
Hi Everyone,I am preparing for a client interview where the primary focus is on Azure and GCP Cloud Discovery. I have a basic understanding of Azure discovery, including the use of Service Principals, service accounts, and subscription-level discover...
Resolved! Is there a dynamic application service that I can build from a query?
I am looking for a dynamic application service option that will allow me to use a query (or a couple) to determine which cis should be related (as depends on). I would like all:windows serversbegins with abcxyz1-operational status of Operationalmost ...
Resolved! Why does our CMDB look “complete” but still fail during incidents and changes?
Hi Community,On paper, our CMDB looks solid—CIs are populated, relationships exist, and data quality reports look acceptable.However, during incidents and changes, teams still struggle to identify impact, ownership, or the right group to engage. It f...
Resolved! Handling Overloaded Serial Numbers in Discovery and IRE
We’re in the early stages of an ITOM Visibility rollout and have run into a question about how Discovery and the Identification & Reconciliation Engine (IRE) handle overloaded serial numbers.In our environment, there are several Known Overloaded Seri...
Life Cycle Stage & Life Cycle Status filters not working in Performance Analytics Reporting
Life Cycle Stage & Life Cycle Status filters not working in Performance Analytics Reporting When we do PA reporting and add Life Cycle Stage and Life Cycle Status as filters for CMDB_CI table, both the LC filters dont effectively work. we are able to...
CMDB - Dependendent Relationships Override - not working as expected
Hi Community, I´m working on several ETLs to populate Databases data into CMDB. In this case I´m trying to create the next structure:cmdb_ci_mssql_instance ==> Runs on ==> cmdb_ci_win_servercmdb_ci_mssql_instance ==> Contains ==> cmdb_ci_mssql_databa...
Multiple Duplicate Tasks Attached to a Single RCA Task – How to Control Deduplication Behavior?
We have observed an issue where a high number of duplicate tasks are getting attached to a single RCTASK under Duplicate Audit Results.This is leading to overcrowding of duplicate records within one RCTASK, which impacts analysis and usability.We wou...
Resolved! Configure multiple model categories in the CMDB model
Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...
Solarwinds integration with servicenow
I'm getting an error in solarwinds says that error querying the instance or instance not properly configured message when I try to trigger an action for creating servicenow incident. Test connection is successful. any comments would be much appreciat...
Resolved! Difference Between Model Categories
Can anyone help me in getting difference between the Model categories in CMDB tables:Software-Software ModelHardware- Hardware Model;Service- Service ModelContract- Contract ModelConsumable- Consumable Model
Storing of service providers data in ServiceNow
We have a requirement to store service providers data captured from RITM and its catalog task variables into a structured data model within ServiceNow, this data is critical to support the following objectives, For capturing fulfilment related inform...
How to classify software with many versions to create a single CI to reference in incidents/problems
My organization has asked that the CI dropdown in incidents and other tasks display a single entry for each desktop application we use, in addition to other CIs. I've got filtering the dictionary reference handled, but I am wondering how and what sor...
Blue Green deployment CIs
We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...
