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Forum Posts

Dell Elastic Cloud Storage Discovery

Hello, Has anyone managed to discover Dell Elastic Cloud Storage? I have been trying SNMP but that doesn't seem to be working. Please advise. Thanks! 

DarOB by Tera Contributor
  • 810 Views
  • 1 replies
  • 0 helpfuls

Dependent CI Retirement

Hello. I am newer to the ServiceNow administration, so please bear with me. I have been trying to use the CMDB Data Manager to configure the retirement of CIs and also dependent CIs. All of the plug-ins that I have read are needed were already previo...

ctdemato by Tera Contributor
  • 3651 Views
  • 4 replies
  • 3 helpfuls

PC Backups as Configuration Items?

Has anyone out there leveraged the CMDB to track specific PC Backups? We have a couple business cases where we need to track a specific backup of a physical or virtual PC (not a server).  These backups need to be held and secured until such time as t...

Stacked Switches missing IP Address

Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...

Ryan S by Mega Sage
  • 2661 Views
  • 9 replies
  • 0 helpfuls

Sorting is not working

Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.

AnushithaS by Tera Contributor
  • 522 Views
  • 4 replies
  • 0 helpfuls

CMDB Health Dashboard — Completeness, Compliance & Correctness

Building a Trusted and Reliable CMDB in ServiceNowIn today’s digital enterprise, the CMDB is not just a technical database — it is a strategic foundation for IT operations. Incident routing, change risk analysis, impact assessment, service mapping, a...

Mohit 101 by Tera Contributor
  • 1059 Views
  • 1 replies
  • 2 helpfuls

Agent Client Collector- how frequently collecting data?

Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...

saranyavs by Tera Expert
  • 264 Views
  • 2 replies
  • 0 helpfuls

Data Manager - Data Certification - Date Last Certified

Hi all,We're currently in the process of readying ourselves for a migration from the Data Certification Plugin to using Data Manager for our certification with our Zurich upgrade. Currently we have a rule that upon completion of a task or element bei...

CNorquay by Tera Contributor
  • 388 Views
  • 3 replies
  • 2 helpfuls