Looking to find the timeline of when a ticket from opened to closed how to display that data?I am working on a report it is showing same day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months per quarter of the yearbut the data is incorrec...
Good day all, I was hoping to find some assistance on a problem we are having with our Tanium IT Asset Mgmt Graph connector. It is completely out of the box using the Guided Support. We are getting all our CIs and classes appropriately, however we ...
Hi, I am integrating Qualys through Service Graph Connector which is using robust transformer, along with Concurrent Import with Partition size 1000 in Scheduled Data Import (OOB configuration). When we tried to run transform/execute schedule import,...
As a part of my remediation, I select a main Ci and retire the duplicate CIs. But when I run the correctness job again, another task gets created with the same CIs. I don't have an option of deleting the CI as a part of remediation since I will need ...
If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
Hello, I am just wondering how to store the back-up information in ServiceNow CMDB. As a tactical solution for audit purpose, we have stored this information under description attribute of Server class. Now, I have been asked to investigate the long...
Hi All, i trust this email finds you well.i created an update set in the "cmdb ci class models" scope to modify the "citrix netscaler sdx" form.when moving to UAT environment the preview feature shows no errors neither when committed. However, change...
Hi All,Our CMDB health results flagged our stacked switches because the IP Address field was blank. Discovery found the entire stack, created CIs for the primary and each secondary, and created all the relationships. However, the secondaries don't al...
Hello community, We are trying to import file which is stored on a mid server and dump the csv file contents into a staging table.Here we had tried to use power-shell to get the base64 encoding, but were unable since base64 doesn't seem to be added o...
Hi, While working on our CMDB classes, we encounter a bit of an issue with the way Mobile Devices and SIM cards are handled in ServiceNow (we're on Tokyo, using the CMDB CI Class Models add-on).I notice that Communication hardware has a Carrier attri...
How are you handling Assets when Archiving CI?We are archiving CIs on some conditions using OOB workflow, but the Assets are left behind. How are you handling this situation?
Hello,If you have used IH-ETL to load CMDB data, do you agree on the below lines?We know that IH-ETL uses IRE, but its actually we are configuring the CI identifiers as part of the Attribute mapping step in CMDB integration studio.ie say for computer...
Dear Community,I have a project, where I need to create an integration MongoDB with ServiceNow via the MID server. At the moment I have implemented the MFA server and connected it to the ServiceNow. Now I have a question how to connect MongoDB which ...
Hi all,When creating a Desired State Audit template, I can create a filter on alm_asset classes. But when I adjust the filter and want reference it to the template, it does not show. It looks like that the filter does not select filter on alm tables....
Hi,I wanted to add CI relationship (IP Router) with predefined Inventory templates (Network Inventory Templates). How it can be achieved? I created CI item and try to add CI relationship with Inventory templates, the problem is CI relationship coming...
