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Service Mapping

Using the following combination ofKey: chef_workgroupValue: staOnly two servers are being associated when attempting to create an "Application Service - Tag based" as oppose to the four that should be populated. Please investigate as to why. Kindly s...

Why MAC address is disabled in OOB Hardware CI identifier?

Why MAC address is disabled in OOB CI identifier for Hardware class? MAC address is also called as physical address, its burnt into the network card by the manufacturer hence also called as burned-in address.Hence this is also unique for a device rig...

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Suggy by Giga Sage
  • 218 Views
  • 1 replies
  • 0 helpfuls

CMDB Assessment

NOTE - I have already read this article, yet posting my question here.   I have a task at hand to do a CMDB assessment. I am in need of a list of parameters on which I can assess the current state of the CMDB. I have some parameters:   The custom CMD...

Resolved! Enviroment field update

Hi All,   Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can  Child class like Memory , disk , disk partition can also be marked as "Production"

PaulSylo by Tera Sage
  • 607 Views
  • 2 replies
  • 2 helpfuls

Server status

Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...

Rajesh77 by Tera Contributor
  • 293 Views
  • 2 replies
  • 0 helpfuls

Resolved! Best way to tag SLA for Catalog Request

Hi, What will be ebest way to havee SLA configured for Catalog requests. A single RITM has 2-3 activities and basically our customer are having separate SLA against each activities. So how do we tag them any OOB field to put them Thanks

Nisha30 by Kilo Sage
  • 580 Views
  • 6 replies
  • 4 helpfuls

Resolved! Best way to store Email Boxes and Accounts in CMDB Tables

Hello Guys,Please assist what would be best way for this goal:   "We only have ITSM Pro" nothing else1) We want to store and aware of how many Email Exchanges, Servers, Accounts are present . Any way to discover them by any spoke available within ITS...

Nisha30 by Kilo Sage
  • 745 Views
  • 7 replies
  • 3 helpfuls

Discovery Disk Space for CIs

The Disk Space(GB) field in the "Configuration Item" section for the discovered CI updates the aggregate of associated storage devices size in the bottom. I want to make it update to filesystems so that it should calculate total size of filesystems i...