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report out of metrics

How to make report out of metrics for 3 months for a particular location on alm_asset table.

shid077 by Tera Contributor
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  • 2 replies
  • 0 helpfuls

Should I always use taxonomy nodes when defining my services?

I think the expected hierarchy of services is [service portfolio] => [taxonomy node] => [service] => [service offering].  Taxonomy nodes are flexible because you can have multiple layers of grouping for your services. In my organization, we've had a ...

Discovery updating incorrect RAM value for Windows server?

Hi All,I have tried to discover the windows server , it is able to discover and updating the correct information for Serial number, CPU, IP address etc , however it is updating RAM(MB) value is '0' instead of 16GB .Here Server actual RAM is '16' GB ,...

Identification Engine errors in Service Mapping ServiceNow

Hi All, Hope you are doing well I am trying make a data base connection from windows server and I have encountered below issue. Identification Engine errors: See Identification Logs for more info. ServiceNow discovery source in data source choice lis...

Sai184517 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

CMDB Implementation

Hello CMDB Forum, I’ve studied a lot in the ServiceNow space and CMDB is something that I’ve always wanted to get involved in and implement a CMDB, most companies don’t know where to start. Is there a dedicated ServiceNow course that will show you ho...

Philip Owen by Tera Contributor
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  • 5 replies
  • 0 helpfuls

Service Graph Connectorを利用する際に必要なパッケージ

外部の運用監視ツールとの連携するためにService Graph Connectorを利用します。その際に必要なITOM製品が何なのかお教えください。ITOM Visibiliyが一番安価でService GraphConnectorを含んいるので、これでよいかと考えておりますが、Visibilityは単独購入可能なのでしょうか。バージョンはXanaduで別途ITSMは購入します。

Assets not being created from Service Graph integration

We are utilizing a service graph connector to pull in devices into the CMDB. It uses IntegrationHub ETL and creates that CIs without issue. However, at first it would not create new models using the correct. They were being created using the hardware...