Hi we ran some deduplication remediation but for some it resulted that both involved ci where deleted instead of merged. does any one have an Idea on what might cause this?that way we can try to prevent it to happen in the future
What is the difference between a "manual endpoint" and an "endpoint" created by ServiceMapping? In the image, the red frame indicates the endpoint by Relationship type. What does this endpoint refer to?
Hi All,I have two questions regarding creating connection (the arrow) between two CIs (no matter they are tagged or not) present in a service map. Appreciate if any inputs. 1. Is there a magic CI relationship which will get the connection created aut...
has anyone figured out how to wildcard search in the unified map search box, everything I've tried fails and it seems that it only does a 'starts with' search.I'm sure there's something obvious I'm missing but for the life of me can figure out how to...
Hi All, We are currently encountering multiple discovery errors that indicate a missing dependency, and I would greatly appreciate your assistance in identifying the proper procedure for addressing these types of errors.As per our previous experience...
Discovery seems to be updating the Motherboard serial number for a switch. When I checked the other switches of the same model Chassis serial numbers are updated. What could be the issue? Model - Cisco Systems, Inc. Catalyst 9600 Series Switches 9606...
What is the use of this table cmdb_ci_storage_device? What data gets stored here?Does ServiceNow Discovery populate data in this table? This is what docs sayscmdb_ci_storage_deviceStorage DeviceBase table for block storage devices such as DAS, SAN, a...
There are few Templates in the estate which needs a status assigned to them. These cannot marked as Operational or Decommissioned. Please suggest a status for these templates.
Hi team,What is the purpose of these two fields in the cmdb_model_category table, and which categories should ideally have these checked according to best practices?
Hi Team, I have a Template server which user uses whenever they want they keep active and after use they put on store, i wanted to give a status for that server. I would request to suggest a best status option which others can identify easily.(for ea...
We're trying to understand if all of our (many) external data sources are going IRE - is there an easy way to check this?
Hi Everyone, We have encountered an issue where we are missing data base discovery for 200 plus Virtual/Physical standalone servers. This is where we need to determine if we can get discovery to see these I have performed quick discovery on these ser...
Create Logic Monitor for Discovery Sources field so the most recent discovery from LogicMonitor can be included in the field. Review the "Discovery Sources" field for any server to understand the reference.
Hi Team,can anyone tell how we can enable duplicate task creation for tables like Printer,Scanner etc? As in the system i can see duplicate task is being created only for few CMDB tables (Refer below screenshot).
Hi All,Can someone please tell me how can i enable state CI. Please refer below screenshot where task col is empty.Please guide us here. Thank you!
