The CMDB Health Dashboard has been redesigned in Xanadu and moved to the CMDB Workspace, enabling ServiceNow to iterate more rapidly and improve the dashboard. In this article, I'll explain the new scoring system with an example dataset. Key changes ...
The sn_getwell_app_svc_missing_biz_app table we use for the "Application Services Missing Business App Relation" Analytics Hub report is including retired Application Services in its calculations. We'd like to know how the sn_getwell_app_svc_missing_...
In catalog item in portal settings if i select submit, i am not able to see it in catalog item ui but i am able to see that in service portal .Condition is i need a submit button if i select that i need a report generated in other page How to fix th...
Hello All,We have to implement Infoblox integration with servicenow.Has anyone work on this integration.Could you please share steps how to implement Infoblox Integration with servicenow. Any and all help greatly appreciated!Thank you
The number of installations and licenses in the Software [cmdb_ci_spkg] table are not being updated.Which record do I need to update to edit the numbers?I'd like a system that can subtract the number of licenses when linking configuration items and s...
Hi, I want to insert/update record from Staging table of robust transform map to two target table.I have two target table: tableA and tableB.To update the record in tableA, I have fieldA in staging table.To update the record in tableB, I have fieldB ...
I need to be able to report on servers running databases - (including the DB instance names) that are attached to an application Service. But, because of the relationship being upstream (RunsOn::Runs) I run into an error where it says - Error Parsing...
So I just ran across this page which says, in part, Service mapping functions in real time, automatically updating whenever any aspect of the infrastructure or its components change. With reliable, real-time data... But as far as I can tell, Service ...
Hello!! I'm looking for some help here, We are using map indicators on our service map to show for example incidents related to a CI, by default it shows Number, Priority, Configuration Item, Short Description, State and Assigned to, but we want to a...
ServiceNow Discovery of Wireless Access points doesnot bring any serial number. should we customize it or is it an issue with Out of the Box configuration. Pls advise
To fix this issue (screens attached) All - > Health Preference- Increase the limit of (Failure Threshold) to a number above the total of CIs in CMBD and Save it,-Run the correctness job in CMDB VIEW- Wait the job ends up -Refresh the scored card
if i am querying and extracting data from 'wm_task' table and want 'start travel' or 'start work' times are they time zone adjusted of the work order ?
Hello All, Please help with the below two requirement as i am new to CMDB . How to make the CMDB attribute fields read only to cmdb users.How to hide the retire CIs. Please help with the required steps.
If there are multiple CI connected with the incident or change would it be better to create a bidirectional sync where you could just fill in the Affected CI and the first item in the list would be filled in as the configuration item in the form. Wha...
Hi Community, Since the script (SNC.MetricProcessorScript.XYZ() ) that runs for computing the health score is not viewable, can somebody tell me the involvement of manually created CIs in computing CMDB health score? Will those be considered along wi...
