Hello Everyone, I got a user story from Users sharing the Client ask please check and share your suggestions 1) User has shared 10 groups related to Database 2) User want if particular group member login and click on all section on Home page if t...
Hi, The project I am part of has a situation where there are stale CIs lying in cmdb_ci class. These CIs have to be moved to their right classes as the immediate task. I was able to update the classvalues for majority of it, however there are few ent...
Hi,I attempted to update an existing record in the cmdb_model_category table with the following changes:Set "Allow as Main" to false (currently checked).Set "Allow in Bundle" to false (currently checked).After making these changes and clicking save, ...
How can i add notes section on cmdb_ci form? Not worknotes....can someone please help me out here? thankyou in advance
Hi all, The what's new section is showing empty. I just created a Windows server CI record, but it is not showing up in the workspace. Any idea why this happens? Is this because there is a 1-day lag? Thanks,Ravish
I'm currently setting up the Service Graph Connector for SolarWinds to integrate SolarWinds data into ServiceNow CMDB. However, I'm encountering an error during the "Test the connection" step in the guided setup.The connection test fails with the fol...
Hello, I am an IT Analyst for ITAM. I plan on continuing to develop CMDB skills and staying in ITAM. I am currently doing the system admin career path and plan on getting the CSA this year. I have completed the HAM and Discovery implementation cours...
Hi All, We are planning to do Horizontal Discovery on Azure VMs. Can we do it using Private IP? If yes, what would be required to do so (VPN Site to Site or express route)?
Our CMDB is not brand new. We use Discovery, Service Mapping, and other common integrations to import and update CIs. Our governance is in it's infancy, however, and I'm looking for a way to benchmark our CMDB against other IT companies of similar si...
Sooner or later customers have to consider data archival - on or off-instance - for various well document reasons.Is there any guidance out there regarding the potential impact on AI-related mechanisms ?
How can we hide the "New" or "Edit" button in a related list for a Problem record that is Closed or Inactive using Out-of-the-Box (OOTB) functionality (without scripts)?
Hi Everyone,I've searched the community and servicenow docs for a clearer understanding of how the CMDB workspace hangs together as I am trying to solve an issue.Issue: A CI owner accesses the workspace > views widget "CI Overview" >Selects view "My ...
Hi , How can i record time spent by an engineer in solving a incident by the "time worked" attribute. Is it possible to customize the time tracking and record it based on the assigned engineer?For example, if Engineer A works on an incident for 30 mi...
Hi All, This might sound a bit generic, but have any clients already migrated to RaptorDB? If so, are we noticing significant performance improvements post-migration? Best regards,Subin
Hi,In cmdb Health Dashboard, CI Missing Required Attribute is not reflecting correctly.Note: No Health inclusion rulesthanks
