I have created a Tag based servicemap. which looks like this: whenever I click on the arrow line connecting two CIs, it is described as Connection i.e. manual endpoint. This happens for all the lines in the map.I want to know:1) Are these lines suppo...
Hello All, Greetings..!!! I would like to know as a Functional Consultant how do we decide which CMDB class should be used when and what points we should include while doing the consulting with customer for guiding them and help them in choosing the ...
Dear all, I am wondering how to represent office applications like word, excel, teams, ... and more widely M365 in servicenow.Same question for apps like Adobe reader or winzip. Is there a best practice ? Should we consider them as business apps ?Be...
Hi,I need help with the database view. Please bring up the sc_req_item table. With the help of the database view below, we need to figure out the REQ and RITM approver for a few catalog items.Records generated via catalog item A have the approval rec...
I created a bunch of CMDB Data Manager policies in our Dev Instance using the CMDB Workspace. I then moved them up via Update Set. The first thing I noticed in our Test and Stage instances are that they do not show in the CMDB Workspace. But when I n...
We are attempting to set up the Rapid7 InsightVM CMDB Integration, but it looks like during the IRE check all items are being ignored. The data from InsightVM does not include a serial number and that is one of the primary keys, along with hostname, ...
Has anyone implemented AWS Cloud Discovery without the need for Access and Secret keys?
Hi everyone,Can I export table with related things for example I want to export all HR lifecycle events with its activity set and activity and all related things the related to something? As shown in this example I want everything exported at once
Has anyone implemented the Rapid7 InsightCloudSec integration with ServiceNow?
I have one custom table which has 5 million records, I need to populate few fields from out of box table to this custom table with a scheduled job. The requirement is to run job on batches to reduce the performance issues. Please suggest a code to ru...
Hello, Can someone please assist on how to show the column label for the field values instead the column name for recommended health result, as the column names are not users friendly and it's the column label, which is shown to the users on form, so...
Hi all, In CMDB data foundation dashboard, this "Handled Duplicate CIs" metric showing zero as result. I remediate most of the de-duplication task still value is not populating. I also go through the playbook which is provided by servicenow but tha...
Hello All, I am trying to discover the DVR systems and Label Printers through ServiceNow Discovery . Any inputs how to get them discovered ?
Hello all,Question, how can i export or report on - the discovery logs module for devices labeled in the Short Message as "blacklist".Currently we are showing various devices not being discovered and i want to show management and the sys admins - the...
I want to know how to create the service offering and connect it with the CI.
