Which table to use to store mobile devices, tablets etc?

Suggy
Giga Sage

Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables

1. Handheld Computing Devices [cmdb_ci_handheld_computing]

2. Mobile Devices [sys_mobile_devices] 

3. Communication Devices [cmdb_ci_comm]

12 REPLIES 12

ram_mandadapu
ServiceNow Employee
ServiceNow Employee

Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]

 

sys_mobile_devices is not a descendent of cmdb_ci

cmdb_ci_comm has no identification rules defined  OOB, and it is not part of the cmdb_ci_hardware hierarchy. 

 

 

Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy. 

Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy. 

Eduard Rott
Tera Contributor

Please note, that with Washington release the following tables were removed:

 

cmdb_ci_comm_hardware

cmdb_ci_handheld_computing

 

It looks that we need to put those devices into assets.