Which table to use to store mobile devices, tablets etc?
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03-22-2022 04:11 AM
Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables
1. Handheld Computing Devices [cmdb_ci_handheld_computing]
2. Mobile Devices [sys_mobile_devices]
3. Communication Devices [cmdb_ci_comm]
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03-22-2022 04:24 AM
Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]
sys_mobile_devices is not a descendent of cmdb_ci
cmdb_ci_comm has no identification rules defined OOB, and it is not part of the cmdb_ci_hardware hierarchy.

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03-23-2022 12:23 AM
Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy.

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03-23-2022 12:23 AM
Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy.
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02-13-2024 08:17 AM
Please note, that with Washington release the following tables were removed:
cmdb_ci_comm_hardware
cmdb_ci_handheld_computing
It looks that we need to put those devices into assets.