Hi everyone,I'm seeking guidance on implementing a solution to update certain fields of Configuration Items (CIs).Here's the scenario:We have Windows servers with some empty fields, specifically the "Location" and "Install Date" fields.These servers ...
Hi, can any one please help me on the below requirement.In Cmdb network circuits table record i have a field Attributes which contains the data in json format.now I have to create a button/icon beside the field and when it clicks it should give a pop...
Hi Experts, Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...
Hello Experts I need to configure Add button in Affected ci tab in change_task related list, please let me know how can we add , OOB we have this add button on change_request same functionality i want it on change_task table RegardsRak**bleep**h
Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...
Hi, We have some computer devices(Windows Servers, Printers, Switches etc) that are updating with its NIC. But, we want only management IP to be on the CI instead of its NIC. Can you please tell me how to update the CI with its management IP only and...
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
I have developed a custom component for my scoped application Generally when it get's published it will be available for customers to install it.My question is how can add my scope's custom component into SOW, since I want incident and sys_id to pass...
I continue to get new Duplicate CI tasks daily for records identified as duplicates that have been created over a year ago as well as updated a year ago. I am curious if there is a limitation on the number of CIs that run against the duplication sca...
Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta
I have a requirement to expose a table to third party system however the dot walked fields are not getting synced. How can i sync these fields.Can we use a database view to show these fields on the table?For eg: Server table (cmdb_ci_server) has Assi...
Hello all, We are using SAM Pro for our software.If software no longer exists on a server, is it removed from the CI's form?If it isn't removed, how do you know what software is still on that server and what software isn't?I'm looking at the related ...
I have created a custom field on server Class which is of choice type, I have to add 150 values for this field.what is the best way to create multiple choice without doing manually.
