I was wondering if anyone has something similar to this but in the latest version of ServiceNow as I find this very helpful and easy to show and explain to customer or users. https://www.snow-mirror.com/wp-content/uploads/2016/07/ServiceNow-Data-Mod...
Hi All,I currently using risk assessment Ui action which is responsible for calculating risk field on change form, now the I wanted add the risk scores and weight based on the CI field called 'business criticality' as show follows, for example, if bu...
Hi,I need to generate the list of server with changes in the field "operational status" for a specific month.Any idea try to do it? I have try the filtering from the UI.. but it will list any change to the CI record within the specify time frame. I h...
Hi, I need documentation or technical steps for the ServiceNow CMDB implementation. 1. ServiceNow Service mapping and discovery with AWS cloud2. Mid Server Deployment3. CMDB Classification and Class Dependency4. CI class setup5. Populating CMDB Thank...
Hi,On cmdb_ci table, the 'Most recent discovery' field not giving the data in activity. Previously, in Dictionary Entry it has Attributes as 'edge_encryption_enabled=true,no_audit=true' but I have removed the attributes to 'no_audit=true', now it is ...
Hi Everyone/Community,I have one requirement on Servers: ESX, linux, Solaris and Computer i need to add required and recommended attributes in completeness. In CI Class manager i have opened for ESX server class and i added the recommended fields/a...
Hi there! I have been trying to put together a CMDB Query to show me "No relationships" going from a server to an application. We do not have the CMDB Health Dashboard configured in our current instance, so using the Orphan rules are not really an op...
So I am facing some weird behavior with creating CMDB Data Manager Policies. My understanding is that if I chose "Retire as the policy type, the filters should automatically include basically the opposite of the retirement definition for CMDB records...
Oracle tape library can be discovered using IP ?
We know that, When automatic CI reclassification is enabled (which is by default), the identification process can result in some automatic reclassifications which lead to data loss. I am wondering why its enabled by default by ServiceNow. Why dont we...
Hi Everyone,I have a brand new Washington DC PDI instantiated this morning (0900 CET, 20-05-2024). When I try to use the relationship editor (on existing and newly created CIs), the "Save" and "Save and Exit" buttons are greyed out.I have checked al...
The "Affected CI" is a mandatory attribute for closing an incident. If the Service Desk cannot find a suitable CI, they often use a generic or dummy CI to map incidents and close them. The generic CI is named 'Application' and lacks ownership and sup...
Team,I am creating database view for two tables. cmdb_ci_hardware & Problem records with left join. It should show for how many CIs problem was raised plus rest of CIs (with no any problem ticket raise) But its not showing any records.
I need to create a flag or choice as "Special Project" or a new ui action on the main incident table which could perform limited number of actions on that item. And once clicked on that new 'Special Project' button it launches a new 'Special Project...
Hi all,We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.First thing is that we have interations that autopopulate some classes in the CMD...
