Forum Posts
Track updates to CIs in CMDB Workspace
What is the best way to track changes/updates to CIs on the CMDB Workspace for CMDB admins? Our users are currently looking at using the Comment field, but that is an open text field and can be accidentally wiped out at any time. They are wanting s...
Looking for best practice on CI staleness.
Hello all,I am seeking some best practice guidance and advice. We are considering automating some of our staleness rules for our Configuration Items (CIs). I am currently evaluating the possibility of building a flow or sub-flow to manage this proces...
Filter Retired CIs from Duplicate Health Audit Results
Filter Retired CIs from Duplicate Health Audit Results so to be provided actionable tasks
Configuration Item - Completeness Review - Required Fields Empty
Investigate which integration tool is creating CIs without the minimum required fields in the server class.
Can we provide path for Put File operation in Patterns?
I am trying to figure out a way to deploy a file on a specific target path on a Linux server. However, put file operation doesn't allow us to pick the target. Does anyone know how to achieve this either using put file operation or some other way? App...
Field status change
Hi team i have a filed called "No discovery justification" when i click on that i can see many options i want select one particular option called "classify undiscovered version" Since there are 1K+ servers its not possible to change it on form using ...
CMDB
End User Computers at the Corporate level are imported manually as the PC is purchased. Once the PC is imaged and assigned to a user, automation tools are providing data to the CMDB. However, duplicate entries are being created. We need the IRE to ma...
Model Category: Treat Cameras Like Computers and map to alm_hardware
There is a OOTB "Cameras" Model category. The asset class for the category is "sn_ent_facility_asset", we'd like this to be alm_hardware like the rest of our assets. Since this can't be changed after creation, do I delete/disable this category and ma...
Managing CMDBTASK Outside of CMDB Workspace
Began to migrate data certification definitions over to the CMDB Workspace in order to prepare for the 2025 deprecation. An issue that seems to be present is currently we have users managing their work from a dashboard which includes some reports sho...
Resolved! What are the impacts of making 'System Administrator' inactive?
I wants to disable the system administrator user and use own administrator role.May I ask what impact this would have if we were to do so?
What exactly "Traffic based discovery" check box option in Service mapping?
What exactly "Traffic based discovery" check box option in Service mapping? can someone explain me in detail in simple terms and difference between if we check that option and uncheck that option? @Ankur Bawiskar @Dr Atul G- LNG @Sandeep Rajput @Bra...
Whenever record is getting inserted, identification rules will be checked on parent or main/c table?
Let's say I had two tables..1. Application service (Parent table)2. JBoss (child/main table)Now, I want to insert a record in the JBoss table through discovery or some integration..then Identification rules-> Will check on child/main table directly?o...
Overloaded Configuration Items (CIs) in their CMDB - The opposite of a Duplicate!
I’m reaching out to see if anyone has effective strategies for identifying overloaded Configuration Items (CIs) in their CMDB.For context, overloaded CIs occur when multiple distinct CIs are mistakenly recognized as a single CI. This leads to a situa...
Is it possible to utilise Service Mapping using Agent Client Collection with Vancouver release
We are currently on Vancouver release, we are about to start using Discovery and Service Mapping for the first time.Our preferred Discovery method will be to use Agent Client Collection but I can only find instructions enable this for Washington and ...
