How to Hide HRSD Topic for a particular Users.
I want to hide a few topic what is best way to hid them.
Forum Posts
Updating Stale CIs
Hi,Our initial upload (done through excel templates) of CI's has gone stale. Currently we are not interfaced with any of our vendors/systems We have tried to update by uploading new CI templates but this does not seem to remove the CIs from the stale...
Service Graph Connector for Microsoft Intune - Add a field
Hello community,The customer wants to add a "warranty" field for their computers. They’ve also requested a file or list explaining the RTE Entity Mappings in their instance, as the current setup is quite confusing regarding where we need to add these...
Resolved! What is this table Manual endpoint [cmdb_ci_endpoint_manual]?
What is this table Manual endpoint [cmdb_ci_endpoint_manual]? In our instance we see that there are several records created by 'system' user. Unable to identify the source.PS - we are not using Service Mapping.
Multirow variable set can we have multiple ritm
HiFor a catalog item, I have a multi row variable What my requirement is, for every user with action, a RITM should get created and workflow should get executed everytime. So if there are 2 rows, 2 RITM's should get created and workflow should get e...
How to get all the servers in relationship with the application service(CI Record) .
Hello Team, im trying to get the servers related to application service (ci record) which has business criticality as '1-most critical' upto L3 level of relationship.I can get these from cmdb_rel_ci table by one by one. But i need all of them. Im try...
Resolved! Schedule Job and Flow designer
Hi, I want a catalog tasks to be created on a weekly basis for all the server CIs where the owner's account got deactivated. Catalog tasks should be assigned to owner's manager and all CI's related to one particular owner (Inactive) should come under...
Servicenow integration with HP Web Jetadmin
Hi Community, Need some details on how to perform integration between HP Web Jet admin and Servicenow. This ask is related to CMDB integration. Thanks & Regards,Roopesh B.
Integrating with Wyse Management Suite
I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...
want to pull the ci information from another instance what code should i write here please help her
(function loadData(import_set_table, data_source, import_log, last_success_import_time) { // Add your code here to insert data to import_set_table})(import_set_table, data_source, import_log, last_success_import_time);
Has anyone created entirely new CI base class instead of subclassing exsiting classes?
Has anyone created entirely new CI base class (extending from cmdb_ci) instead of subclassing other exsiting classes? If yes, can you please share your use case.Thanks in advance!!!
Resolved! Why Peripherals are under Configuration items?
ServiceNow has clearly defined what goes as a CI vs Asset. Then why on earth, the Peripherals [cmdb_ci_peripheral] are created by extending Configuration Item [cmdb_ci] class? According to me, Peripherals are should be tracked as Assets (higher finan...
cloning a parent form fields to new form without saving it
Hello Team,I want to clone fields from the parent record to new record but without saving the new form user can mark submit to insert it.and a field called parent should get the value from the parent record.script:var grTransitionNew=new GlideRecord(...
Snow CMDB integration custom CI class mapping
We have created a new CI class Azure Stack HCI Server (u_cmdb_ci_azure_stack_hci_server). Now we want to map CI's from Snow integration to this new class.When I try to create a new mapping, I can't choose that Azure Stack HCI Server from CI list.Is t...
What exactly is 'CI deletion strategies for pattern discovery? [No chatGPT answers please]
What exactly is 'CI deletion strategies for pattern discovery'?The docs here saysDiscovery successfully finds the main CI but cannot find the related CI.As per docs, IIS web server is the main CI and Window machine is a related CI. How on earth Disco...
