I am in the process of drafting data management policies and I haven't really found anything in particular thus far, as far as standards for how long to retain any specific types of CI data for lengths of time. I am sure the longer (safter) the bett...
Hi community members!I needed to add a bunch of classes as Principal Class (I was doing it in CI Class Manager), and sometimes along with updates to cmdb_class_info table there were changes to actual tables: Not every table got updated, and...
Hello, I am working on a project where I need to extract Configuration Item (CI) dependencies (both first and second-degree) from ServiceNow using the API. I am particularly interested in cmdb_ci_appl and cmdb_ci_service CI types.Is there a straightf...
Hello, The following page shows a sample nested 1:n relationship as "Configuration items (CIs) tables [cmdb_ci_*] ..."https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/csdm-implementation/reference/itom-visibility-use-case.html...
Hello friends,I'm working on a custom pattern in ServiceNow's pattern designer, discovery of our company's SAN switches. The discovery gets the SAN switch information, and it's fiber channel ports.My goal is to fetch the WWPN of the ports the SAN swi...
Hello Experts,There are some tools in ServiceNow STORE app which are API based integrations/other normal type integrations. Basically they are not SG connectors, so they dont pass via IRE. In such scenario, are there any guidelines/best practices to ...
Hi,I could just review/approve the orphan CI deletions but the real question is what was the root cause of the orphan in the first place? ie have changes, approved or otherwise, caused the Orphans?Following the links and associated data for the gener...
New to ServiceNow and on the latest Vancouver release, however noticed quite a lot of SNMP OID Classification models for a range of vendors missing. Are we really expected to just add all the missing models we have in our environment and there is no ...
Is there a way to add Data Classification Fields to CMDB. We want to have the following fields in CMDB for Configuration Items:1. Data Classification (Confidential, Restricted, or Public)2. Confidenial Type: (PHI, PII, PCI)
I am trying to create a Impacted GOCs breakdown for the incidents in task_rel_task table. Indicator Source table: task_rel_task Breakdown Source table: core_company Please let me know how the breakdown mapping would work?
The only relationships I didn't create was to a parent application service because there is no parent.
Hi All, I'm Looking for consolidated discovery error message (apart from the docs) along with the solutions if possible please. Thanks. I'm new to discovery and learning , having this consolidated list would be beyonmd helpful and useful
Hi guys! I need help in fixing the list in our Affected CI's tab. Currently, it shows items that shouldn't be part of the list. Where can I configure this?
My question is simple. We have a product that does the discovery of most of our assets, it will tell us what software the Computer, laptop, VM or any other endpoint has installed on it, It will give Ip addresses and the usual stuff. We have mid-ser...
Hello,Lot of discovery status are at cancelled state what could be the reason?Also if i group by schedule can see this type of sys id
