Oracle tape library can be discovered using IP ?
Oracle tape library can be discovered using IP ?
Forum Posts
Resolved! Best practice on CI reclassification?
We know that, When automatic CI reclassification is enabled (which is by default), the identification process can result in some automatic reclassifications which lead to data loss. I am wondering why its enabled by default by ServiceNow. Why dont we...
Resolved! CMDB Relationship editor "save" & "Save and Exit" buttons greyed out
Hi Everyone,I have a brand new Washington DC PDI instantiated this morning (0900 CET, 20-05-2024). When I try to use the relationship editor (on existing and newly created CIs), the "Save" and "Save and Exit" buttons are greyed out.I have checked al...
Resolved! How to Track the softwares in CMDB for Incidents
The "Affected CI" is a mandatory attribute for closing an incident. If the Service Desk cannot find a suitable CI, they often use a generic or dummy CI to map incidents and close them. The generic CI is named 'Application' and lacks ownership and sup...
Resolved! Database View-Where Clause Not working
Team,I am creating database view for two tables. cmdb_ci_hardware & Problem records with left join. It should show for how many CIs problem was raised plus rest of CIs (with no any problem ticket raise) But its not showing any records.
Create a flag or a button as 'Special Project' that is available from the main Incident page.
I need to create a flag or choice as "Special Project" or a new ui action on the main incident table which could perform limited number of actions on that item. And once clicked on that new 'Special Project' button it launches a new 'Special Project...
CMDB population control process
Hi all,We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.First thing is that we have interations that autopopulate some classes in the CMD...
Discovery plugin could not be activated on PDI in Washington Version
Discovery plugin could not be activated on PDI in Washington Version when tried to install from Developer site.Please suggest.
How to add Incident, Problem, Change detail tabs in related list of a CI?
Hi, How to add Incident, Problem, Change detail tabs in related list of a CI?Screenshot has been attached for more details. Thanks in advance.Screenshot: Regards,Dusmanta
Resolved! Operating hours for a location
Is anyone tracking operating hours for a location (cmn_location) record? If so, how did you go about it?
Looking for guidance on using the "life cycle stage" and "life cycle status" fields
Hello,We are starting with CMDB project in a new Washington instance, where we will populate physical and logical and conceptual CIs. I am looking for guidance on which fields to use to track the status of a CI/Asset?Should I use the old fields - ins...
Resolved! "Before load" logic to ensure data quality in CMDB
Dear experts, What is the "before load" logic to ensure data quality in CMDB. I read this in NowCreate. It says: If you have already implemented it within your organization, consider starting with a stabilized CMDB. Re-architect existing integr...
Endpoint api/now/table/cmdb_ci_computer
Hello ServiceNow Community,I am looking for guidance on which modules I need to enable in order to use the endpoint /api/now/table/cmdb_ci_computer for all CRUD operations (POST, GET, DELETE, etc.).My goal is to keep the module count to a minimum to ...
Managing SLA Summation for Incidents with Multiple Priorities
At the company where I work, when changing the priority of an incident, a new SLA line is created. However, for contractual purposes, I need to know the REAL SLA by summing all SLA lines from my team if the incident has been closed by us. When search...
Probe settings 'IPs' for tls_ssl_certs port probe
Hi Can someone explain the use case for the settings 'CI's' and 'IP's' on Port Probe configurations?We are using the tls_ssl_certs Port Probe to populate the certificate management module. In use this will discover certificates that are hosted on CI'...
