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How to inventory interfaces between applications?

How is anyone managing interfaces between applications in ServiceNow? Is there a particular table used? Some systems go through one or more interface engines. Some system go direct. Some use HL7. Some are file exports. Some go to our own systems. Som...

gwolfkill by Tera Contributor
  • 2051 Views
  • 4 replies
  • 0 helpfuls

INSERT_AS_INCOMPLETE: IRE ERROR

Hello friends, We  are getting an INSERT_AS_INCOMPLETE error on running the SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced APIs from the scoped application Transform Map OnBefore script, when this API is called from Background script/...

In CMDB data manager - How does DELETE Data policy work?

In CMDB data manager - How does DELETE Data policy work? Need complete details as the docs here and here does not mention all the detailsLooking for details like - when delete happens, what happens to the relationship info? what happens to the CI dat...

Suggy by Giga Sage
  • 2775 Views
  • 4 replies
  • 2 helpfuls

CMDB Clean up ! Suggestions needed...

Dear CMDB Experts !   We are going to do a large cmdb clean up and to keep things short and crisp... I'll explain the scenario below ( you can suggest your approaches too)   (Our source of truth is Discovery & SCCM only)   1. We have around 400,000 C...

History of impersonation

Hi All, Is it possible to track history of who has made what changes by impersonating someone else I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to ma...

How to reopen Problem

Stature Application Problem  is closed by CSQA Manager but it needs to be re-opened. Please let us know how to re-open it or is there any alternative way for it.Thanks & Regards,Abbas Shaik

What is mean by CIs part of Application Services?

Hi all,I need to create a unauthorized change request. I referred below docs but it says "Note: Unauthorized change requests are created only for the CIs that are part of the application services." what is mean by that which table it is referring to?...

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SM123 by Tera Expert
  • 2559 Views
  • 10 replies
  • 1 helpfuls

CMDB Health Required fields on the Computer table

Hi, We are planning to define a few Required fields for the CMDB Health dashboard for the Computer table (cmdb_ci_computer).   Our intention is just to apply these for CIs within the computer table like desktops and laptops, and not on the extended t...

ayman_h by Kilo Sage
  • 1651 Views
  • 7 replies
  • 2 helpfuls