Hello, I have few queries on 'Principal CI Class'1. How are you utlizing and/or managing the benefits of 'Principal CI Class' on Incident form?Option 1 - ServiceNow suggests to mark all the important devices classes like servers, network devices etc ...
Hi,After running the filter, the only option is "Infinity HHD" which I'm not supposed to select. I've gone back to retrace my steps but I can't figure out where I went wrong. Does anyone know why "HHD devices an prototypes" isn't there? Would it hel...
Is possible to select 5 attachments in the alm_hardware list view and add a singular attachment to all of them?
Hello! In a Catalog Item I used a Multi-row Variable Set as you can see in the added attachment. I want to work with references in the first two fields.For the user reference I used a reference variable which references from database sys_user. All ...
Hi, Need help on workflow attached please
How to generate a report/query in query builder to get the list of devices with Public IP address.
Hi Team, We have a requirements, where we need to configure VLAN on to OLT of GPON network. Our scenario is as below. SVLAN-->CVLAN (One SVLAN should map to 0-4096 CVLAN range) Note : SVLAN Range is 0-4096(Each SVLAN map/link to 0-100 CVLAN) How t...
Hi, We are planning to do LogicMonitor integration with CMDB using Service Graph Connector. As per the features mentioned in ServiceNow store, the data flow will be bidirectional. Can any one tell us what kind of data will be updated from servicenow...
How do I integrate ServiceNow and Azure DevOps to apply a pre-deployment gate to check the current time vs the scheduled time in ServiceNow? The gate should pass only if the current time is greater or equal to the scheduled time in Change Management ...
***Updated 11/8/23 with proper terms We are wanting to group a clusters resources by the Role they are in, the issue we have right now is that we can't figure out how to store the resource group (aka Role in Microsoft Cluster) information in ServiceN...
Hi guys! Apologies as I am not well verse in CMDB and CI so I need help.Some CI's that are not suppose to be visible are still showing under the "AFFECTED CI's" tab in our Change tickets.We have a System Property in place to filter those CI but I'm n...
Is it possible to change the name of a Data Driven (Guided) Virtual Task Board?
Need to create a subflow in flowdesigner when in variable return date expired and RITM is still open, send out 5 mails to the requester (only on working days) and in this mail state that if they do not return the hardware, it will be escalated to the...
Hi All, I have duplicate models in CMDB Model Table .So CIs are mapped with incorrect models .To fix this ,I want to update correct model for CIs.I have exported data with details like CI name ,CI sys ID, Hardware model sys ID(correct Model).How can...
Hi Everyone, I have a requirement where I want to hide Delete UI Action on CMDB model table(cmdb_model) for specific groups. In UI action Table I couldn't find any UI Action define for this table. Please Let me know how to achieve this, Thank you in ...
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