Setting hostname on server post the Discovery job runs

Hi,We are having servers which are being updated by Discovery and the hostname is being populated with the windows registry  : 'HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\Tcpip\\Parameters', However the hostname returned is combination ...

Unable to see toggle template option on change form

When we open the incident form there is option called "toggle template" is showing up on more options but its not showing up on change form. Please help me to resolve the issue.

CMDB Completeness Dashboard (inactive)

First of Many Question, we are on the LONG journey of cleaning up our CMDB. 1. Why are all of my CMDB Health Dashboard (Inactive) except the Base on..ie CMDB Completeness Dashboard (inactive)Change dashboard

Restrict CI insert/update in CMDB when operational status is 'Retired'

I need to restrict CI's insert/update in CMDB when the Operational status is 'Retired' from a CI. For this i tried writing a business rule on condition 'Operational status' is 'Retired' and abort the action, however it doesnot work, even when i updat...

VMs are getting Discovered as Storage Volumes

Hi All,We are expecting 2 VMs from Google Data center and ServiceNow is somehow discovering them in the storage Volume table with the same name. We have 35 service accounts and I'm not sure from which account its getting discovered as Storage volume....

Dependent Field Options

I am trying to limit the choice list options coming on the Change Request form, when using Mass update ci class option.  Proposed Change is dependent on CI class, so it merely offers all fields on the CI class.  The issue is that we want to limit the...

Extended table keeps merging with Parent table

I created a new table which was a extension of another table in order to copy over all the fields. Since this table was going to be a copy of the parent. I went ahead and exported the parent table to xls format and reloaded the data into the the new ...

I want sys_id of Business applications(configuration item) to be displayed in a report

I want sys_id of (configuration items) from cmdb_ci table to be displayed in a report for which we have used task_ci table as a source table to create a report. I have created Sys id as a list element under cmdb_ci table by giving default view,but sy...

Backup ServiceNow xml's and store the data in to third party repository

Hi, Could you any one help me with the scenarios,I have to take back up from ServiceNow table xml's and restore in to cloud repository. Could you any one help me how we can achieve this. Thanks 

Which is the correct class in CMDB to store Recovery Appliances in ServiceNow

User updates text is displaying in Alphabetical order, unsure why - see attached image.

As highlighted in the attached screenshot, the choices selected and filled out by the user (right hand side of the image} are displayed on the ticket update view (left hand side) alphabetically. This makes reading the ticket confusing for our admin u...

Is there any way to confiugre SG-JAMF to skip certain classes? for example cmdb_ci_printer?

Hello, We need to skip the JAMF integration to import cmdb_ci_printer records is there any place where we can set a fitler or something to skip that specific class?

Dependency map modeling with more than one filter level

I'm wanting to find the best way to be able to model the CMDB "manually".A requirement arose, where we have to model 3 class levels. Example:Application ServiceBusiness ServiceTechnical ServiceWhere relationships are N to N between classes.An example...