Discovery Error
Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server
Forum Posts
CMDB CI Relationship Type
Hi Community, I am currently working on CMDB relationship and need to create a parent-child relationship between two Configuration Items (CIs). I am unsure about the best relationship type to use in this scenario. Could anyone provide guidance or bes...
HAM & SAM - Is there a need for ServiceNow Discovery
Hi All We are implementing the HAM & SAM Modules. Currently our limited Asset Management for End User uses InTune integration with Infrastructure using ServiceNow Discovery.My question is, will the HAM & SAM Functionalities work fully with just InTun...
Best practice for only showing specific classes on the CMDB Health dashboard
Hi, I would like the CMDB Health Dashboard to only calculate metrics for a few specific classes, e.g. Network Gear, Server, etc. What is the best practice to use Health inclusion rules effectively without having to define a Health inclusion rule for ...
Service Graph connector for Tanium
Hello, I have installed the "Service Graph connector for Tanium" and the CI's are getting created fine. I have a question. for all the assets created from this SGC , i want to always set the Support group to be always "ABC-support group" I know, i ca...
IBM Storwize V5030 discovery
Hello, Can someone please provide an insight into how to discover IBM Storwize V5030 in ServiceNow? Thanks.
Resolved! Migrating ACC agents from an old MID Server to a new one without reconfiguring/redeploying packages?
We have built a new MID server because the old one was on an older Windows Server version than our new standard. We have migrated schedule jobs to the new server (Horizonal Discovery, LDAP queries etc) but all the ACC agents still connect to the old...
Resolved! Question on actual usage of cmdb_ci.attributes field
Hello CMDB community,RE: we are on UTAH versionWe are building a special decommission process using APM and server/database to APM relationships. We need a way to identify a database server as being a shared database server, I have a database view...
CMDB Data Manager - Archive Policies failing
Hi All, We have recently implemented CMDB Data Manager in San Diego and created a few policies to start us off with, one being an archive retired servers policy. Every time an archive policy has been manually approved, the CMDBTASK updates as if it h...
How to set role when create application service?
I have a user with itil(contains app_service_user) role, but when create application service, in this page, some field is readonly, this user has create and write rights in application service table ,but still readonly when create new one.What shoul...
Resolved! Stale CI metric on the CMDB Dashboard - CMDB View
Hello all, I am seeing the classes below in the Stale CI metric on the CMDB Dashboard - CMDB View?Classes:VMware Virtual Machine InstanceESX Resource PoolVMware vCenter DatacenterVMware Virtual Machine TemplateCan anyone give me some advice on how th...
REST API GET method
I am integrating my lower instances with PROD to get the Business Application data.Now, all I need is just two fields data - name & number.But currently I am getting around 200+ fields data for each record which is not needed.Secondly, I am getting j...
Resolved! Service Graph Connector Test 20 load records error
Getting the following error when trying to load the data source any ideas? MID Server reported error: SQLState: nulljava.sql.SQLException: com.microsoft.sqlserver.jdbc.SQLServerException: Read timed out ClientConnectionId:com.microsoft.sqlserver.jdbc...
How to add external custom component to Service Operations Workspace(Washington)
To All ServiceNow Guru's and @Brad Tilton We have few external custom component for our scoped application.We developed them when there was no presence of SOW in ServiceNow.We have added our components in Agent Workspace through related item by confi...
Guide / Steps for Uninstalling MID Server Agent on Windows and Removing the Entry from the Instance
Uninstalling a MID Server on WindowsThe MID Server runs as a standalone service. It can be removed easily to accommodate such tasks as redeploying the MID Server to another host system or changing the unique name of a MID Server when deploying multip...
