Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
Hi Looking into an issue where First Discovered date of CIs are not getting updated while Most recent discovery date is updated. As we checked in reconciliation rules, attribute list is not having both the fields. Please advice where to check for the...
Hello, we are rolling out CMDB workspace for our user group but in a limited way. We want very limited options and don't want the CMDB 360 on the Menu. Can you please let me know how to remove this from the Menu option? Thank you in advance.
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
how to display the list of child incidents only on parent incidents.and hide the list of child incidents on non parent incidents.
I want to know the specific circumstances when: You should create a credential alias.You should create a connection and credential alias. My understanding is that the connection and credential alias are used to integrate your instance with the third-...
Is there a method to hide or remove items in the Related Items downstream/upstream view of a CI? For example, I have a Business Service class that Depends on a Server but, that server operational state is "Retired", How do I get that removed from the...
Hi, I got the sys_id from the below API call, could someone help me with API call to get more information about the server using the sys_id https://mytest.service-now.com/api/now/cmdb/instance/cmdb_ci_server
I am trying to get access to newer versions of the Font Awesome Icon fonts from within my instance. I already have this working by using the attachment table and referencing the font files from the attachment table in the stylesheet for my servic...
After a cleanup of our CMDB I am looking to: 1- Refresh all Remediate Duplicate Tasks Most of Remediate Duplicate Tasks are no longer relevant, lots of old CIs and relationships got retired, archived, deleted. I would like to re-execute de-duplicatio...
what would be best role to provide read only access for cmdb_ci_server table for api user ?
Hi Team, Good day! In our instance we purchased only 1200 ITOM license but we utilized 1700 license. We need to minimize it.So, I have been change the state as "Operational status" and "Installed" as "retired".If this will reduce the ITOM license, or...
