Hello All, I have encountered an issue with ACC showing down for my company's laptops. I researched the logs and found the following error string on repeat. [ERROR] [cmd] [error creating agent: error compacting queue: bucket already exists] Agent-Cl...
In the CI Class Manager, there is a 'Basic Info' section that has the field 'Managed By Group' where you can set this value for all CIs in that class. This is some kind of 'metadata' that is tracked at the class level not on the CIs themselves, presu...
I am learning the CMDB module and need material where I can get real-time use cases.Can you please suggest me any source related to it? Kind Regards,Sarthak Shrivastav
Hi All, Has anyone integrated WhatsUp Gold with ServiceNow to Create Incident based on Alerts in WhatsUp Gold. It would be appreciable for the solution. Thank you in Advance.
Hi All,@Chuck Tomasi,@Jeff Thies,@ServiceNOw15,@servicenw3 Can any one suggest me why Discovery source displaying as "Empty", "Unknown" and "Duplicate"For your reference i am attaching the screenshots Thanks in Advance
Hello Team,Good-day!We have an issue with the Visual Task Board for the incident table where some of the incidents are not showing in the VTB but the incidents are showing in the List view and we have conditions for the VTB. the condition is Assignme...
Please help me to choose correct answer Which describes the purposes of the Template API? [Choose 1 answer]To enable seamless integration of third-party applications with the Telecommunications Network Inventory.To read a resource and hierarchy using...
Trying to install a new Mid Server using the Local Service Account using the new MSI installer. When I get to the screen to select an account, the Local Service Account is not visible. If I create a new one and try the Validate Service Settings, it...
I previously created an extended table for CI and created records in it.The table is no longer needed, so I deleted it, but the records remain in the parent CI table and cannot be deleted. I have tried background scripts, but can you please tell me t...
Hi Team, I'm working on discovering a Network devices and ended in error. In Shazzam probe, port 161 is not opened and while contacting Network team, they told "This will be icmp and not SNMP" . ICMP is not a standard port probe as per Discovery docu...
cmdb_ci_service_calculated
Hi,At this moment we are registering VDI's in the Computer Class. To be able to simply select VDI's from this class we added some specific chassis types (like Linux VDI) to the Chassis type choice list.I am wondering if cmdb_ci_computer is the best-f...
Hey CMDB experts, First off, I am not an expert. We are having a printer discovery issue. We use ServiceNow native discovery with SNMPv3 to populate our network printers. This is working well. The problem is that we also use the SG-Jamf integrati...
I was told by a colleague the following:cmdb_ci records can be standalone and might not have a corresponding alm_asset record (i.e. if the configuration item is not an asset)All asset records (every record in the alm_asset table) will have a correspo...
Hi All, CMDBHealth : Total count must not be smaller than failure count of metric RECOMMENDED in error logs. can someone help recommended metric shows N/A. RegardsTejasvi