WHY DUPLICATE METRICS IS NOT ADDED IN THE HEALTH INCLUSION RULE,
I see there is no metric added as duplicate in the health inclusion rule, can anybody suggest how we can add duplicate metric in the health inclusion rule ?
Forum Posts
Service Graph Connector not creating duplication tasks
Looking into Service Graph Connector does it create de-duplication tasks? If so, how as my current setup is not doing so and wondering how to setup the Identification reconciliation rules as well as how to remediate the duplications on per example wo...
Resolved! How to add Configuration items to the global search in Vancouver version
How to add Configuration items to the global search in Vancouver version
CMDB table transfer between instances
Hi, How to add the Cmdb tables cmdb, cmdb_ci, and cmdb_rel_ci to an update set and transfer to another instance??
Resolved! what should I do to "retire" a location in the Servicenow?
Dear experts,Currently in my organization, we are having a request from business user.There is a location has been carved out so that the location record in [cmn_location] table is definitely deactivated.But what about all the other records in the sy...
CMDB Health dashboard , proper number of CI s are not reflecting in score
When I am running the health job, first of all the health job is running in a proper manner , like I can check in cmdb_health_result table on that particular time, it took a longer time to reflect on the table as well as in the health dashboard , it ...
Service Graph for SCCM - how do you avoid creating duplicate CI / Asset Computer records ?
Hi all, We are currently having an issue with our hardware asset(computer) wherein it is inserting a new ci record because the serial number is one of the identifiers based on OOB. Problem being is, sometimes the computer hits SCCM first before the e...
Export definition filter condition
I have a requirement to create two export definitions in ServiceNow:The first export definition is required to export records created between the 1st and 15th of the month, which will run on 16th of that month.The second export definition is needed t...
Resolved! Setting Class type using Service Graph Connector for SCCM
I recently upgraded our SCCM connector to Service Graph.I'm a little confused on how data is getting mapped for Servers.Can anyone direct me to where in the Robust Transform Class is getting set? I'd like to have the servers coming over from SCCM to ...
Creating a jdbc DB2 connection data source
I attempting to create a JDBC DB2 data source connection. I have followed the steps in the manual and uploaded the jar file db2jcc4.jar. I fill out the form and update the URL to match the URL in my sql client by adding securityMechanism=13; to the ...
Resolved! Does Agent Client Collector use Identification and Reconciliation Engine to create or update records
Hello team, We are exploring ACC agents to populate our CMDB. Just curious about if ACC uses the IRE while creating or updating CIs in CMDB. I did not find any references in related Script includes. At multiple places, I found references to GlideReco...
Import asset from Excel, update CI
All, I get an Excel file from a Computer vendor containing all the fields I need to create assets from that file. Each new Asset also creates a record on CMDB_CI_COMPUTER and all of the fields we need are populated.I have an issue with the Cost field...
Resolved! Database view with multiple tables
I'm not sure if this is the correct forum, but here we go:I am trying to build a Database View that shows:Servers Related to Application Services that again is related to Business Applications.I am using the cmdb_rel_ci for relations:It will not work...
How to inactive Model categories
Hello,Can you please help me with the below request?How I can inactive Model categories under Product Catalog > Product Model > Model CategoriesI wanted to inactive highlighted one because it doesn't have any value in it. Thanks
last scanned date for SG-SCCM for Software - is it last time SCCM scanned software or computer ?
Hi Everyone, What does "last scanned" attribute stands for SG-SCCM Software Data Source ?It is not documented anywhere in ServiceNow documentation. My understanding is : It is timestamp when SCCM scanned that software successfullyBelow is database q...