What is CMDB?

is_virtual field or specific class ?

 Hello all,I have virtual machines hosted on ESX servers (on-premise) and virtual machines hosted in the cloud (AWS AZURE...). What does the "is_virtual" checkbox mean? Is it used to specify that a virtual instance is hosted on a physical server ? Or...

Operational Status and Install Status of a Cloud Database changes constantly

Hi All,We are using OCI Discovery schedule in our environment and recently noticed that Operational Status and Install Status of the Cloud database discovered through the datacenter constantly changes for every Discovery. I tried debugging the patter...

View 'CMDB Workspace' is not available on few CI classes

Hi All, Most of the CI classes have 'CMDB Workspace' view OOTB but few CI classes don't have this view, so I want to know why 'CMDB Workspace' view is not available/present on below CI classes. List of CI classes where 'CMDB workspace' view is missin...

How can we move sys_object_source entry from one cmdb item to another via the identifyreconcile api?

If an integration is using api/now/identifyreconcile and which generally uses sys_object_source_info containing a source_native_key while sending in IRE payloads but wants to move this pointer to a new cmdb item rather than a previously deprecated or...

Unable to create a tag-based application service.

I am trying to create a Tag-Based Application Service using tags rather than a service family but I get this error: The following tags are already being used: app,env. Please use a different tag. I am able to create the service using a service family...

search in value field from sys_journal_field table in an interactive filter

Hi, I am looking a way for a non IT user to watch all assign / de-assign assets to a user.sys_journal_field contains that kind of event. The purpose will be, in a dashboard, to watch all records match with that query: value field contains a user give...

Setting hostname on server post the Discovery job runs

Hi,We are having servers which are being updated by Discovery and the hostname is being populated with the windows registry  : 'HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\Tcpip\\Parameters', However the hostname returned is combination ...

Unable to see toggle template option on change form

When we open the incident form there is option called "toggle template" is showing up on more options but its not showing up on change form. Please help me to resolve the issue.

CMDB Completeness Dashboard (inactive)

First of Many Question, we are on the LONG journey of cleaning up our CMDB. 1. Why are all of my CMDB Health Dashboard (Inactive) except the Base on..ie CMDB Completeness Dashboard (inactive)Change dashboard

Restrict CI insert/update in CMDB when operational status is 'Retired'

I need to restrict CI's insert/update in CMDB when the Operational status is 'Retired' from a CI. For this i tried writing a business rule on condition 'Operational status' is 'Retired' and abort the action, however it doesnot work, even when i updat...

VMs are getting Discovered as Storage Volumes

Hi All,We are expecting 2 VMs from Google Data center and ServiceNow is somehow discovering them in the storage Volume table with the same name. We have 35 service accounts and I'm not sure from which account its getting discovered as Storage volume....

Dependent Field Options

I am trying to limit the choice list options coming on the Change Request form, when using Mass update ci class option.  Proposed Change is dependent on CI class, so it merely offers all fields on the CI class.  The issue is that we want to limit the...