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CMDB Health Required fields on the Computer table

Hi, We are planning to define a few Required fields for the CMDB Health dashboard for the Computer table (cmdb_ci_computer).   Our intention is just to apply these for CIs within the computer table like desktops and laptops, and not on the extended t...

ayman_h by Kilo Sage
  • 1527 Views
  • 7 replies
  • 2 helpfuls

Resolved! Asset Management - Consumables (Asset Scanner) question

I have a question around the asset management capabilities.Reviewing Hardware Asset Management, specifically consumablesI tested the asset scanner functionality on the app but cannot find which table the asset gets linked to in ServiceNow.Where does ...

Why doesn't all the CI classes map to a model category?

It seems there are many CI classes that do not map to a model category. Should they and if there are marked in the hardware category shouldn't' they definitely have an asset class additionally associated through the model? For example I see Out of Ba...

klf1123 by Kilo Sage
  • 722 Views
  • 1 replies
  • 0 helpfuls

How to add extension to the "Network Router" pattern

Hi Team,We have SNMP credentials and it works. It discovers a Router(cmdb_ci_ip_router). Now customer asked us to add 2 more custom attributes into cmdb_ci_ip_router table populate the same using pattern extension. Network team gave us command "get s...

Agent Client Collector - Visibility

Hi All,I need help to resolve below queries related to Agent Client Collector (Visibility): 1) If a machine is inactive for 30 days then agent record for that machine should auto delete | how & where can I set this rule 2) Some machines are showing s...

Write ACL on readonly field

I'm trying to give Write access to 'Operational Status' field (which is a Read only field via Dictionary override) to a particular group but unable to do so.I'm explaining the scenario as below - In the base table cmdb_ci I've a field called Operatio...

Resolved! Flow Designer inline scripting error

I am trying to update a field on a CI form based on the current value using fd.data object, but I am getting an error:"Flow Designer: attempting to use undefined input = 'current' from Append Comment: no thrown error" var today = new Date().toLocaleD...

runfast by Kilo Guru
  • 1829 Views
  • 4 replies
  • 0 helpfuls

Data Certification - CMDB

Hello, Is there a way to not allow users to certify the task if the certified element or display element on the task is empty or inactive.Empty for Example - CI server record has certified field as Approval Group, if the same is empty then the users ...

baig_rh by Tera Contributor
  • 1197 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update parent record same as value on child (cmdb_rel_ci)

I currently need to create a business rule that will update the parent of a child record via the cmdb_rel_ci table. For example I have a record on cmdb_ci_vm_instance. It is related as a child to a parent record on the cmdb_ci_linux_server table.  Wh...

GJones by Tera Contributor
  • 1535 Views
  • 2 replies
  • 1 helpfuls