Hi everyone,i'm a new user of ServiceNow and I have a very specific need that i would like to do. In the CMDB, i can see a page with all our computers. From there, i can select some filters to get only a certain model, with a certain status,...this t...
Created several service maps where a connection from a production web server to both development and production database servers was displayed on the map. Other than going to each server to check, how do we determine what method or technique ServiceN...
Is there something in particular that needs to be modified for Discovery on Non-Domain devices? We have the following: - Local admin on non-domain device- Credential in ServiceNow listed as .\UserName- File and Print Sharing enabled- Same Firewall r...
I have a generic email approval notifications and their being triggered at the same time in my workflow as I have two approval requests being actioned at the same time:I need it to not send the other notification if the group is this specific group h...
Hello Community, I have come across an error in CMDB Health of Correctness. In Correctness Report, we observed an error in Staleness. It have given ServiceNow Docs link to resolve but it is not fixing the error. We modified the property of staleness(...
While discovering couple of Fortinet Firewall Device got the error "Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall". when checked the ServiceNow documents i found the KB0998081-https://support.servicenow.com/kb?i...
Dear Experts, I have the following use case We have CMDB data updated in the table through a different data source. Now, we are running discovery on the existing data. As a test what I saw is that initially the discovery was creating a new line item...
Is it possible to setup the SCCM-SG connector to be the only Data Source modifying the Computer Class (not its children) I want to prevent Discovery from updating this class, however, I want Discovery and SCCM to both modify the Server Class which i...
Which one will give me a voucher for the exam as well is this a voucher I have to pay for after the course?Description: Looking to partake in the certification: Certified Implementation Specialist (IT Service Management).Which one of the following co...
how to report on the following for the change table:changes with a PLANNED END DATE in the last 24 hours[2]changes with a Planned START DATE in the last 24 hours, current day and next 24 hours same as current dashboard
Hi, I am currently in the process of setting up a variety of data archiving rules, to firstly archive specific cases after 2 years alongside their related records such as: Attachments, Emails, Task SLAs, Approvals, Tasks and Child cases. Please see w...
Dear Community,I wonder if anybody had use case of tracking/recording Batch Jobs/File transfer Jobs as Configuration Items in CMDB? If yes - is there out of the box table? And what use-cases you had. We are looking to track and record them so we can ...
On a ServiceNow production environment, I want to configure the CMDB Health Dashboard, the CI Class Manager, the CMDB Data Manager and possibly other functionalities to manage data quality. Right now, I don't know exactly what data I want to monitor,...
we have multiple existing mid servers, now we would like to discover DMZ based servers/CI's.Could you please help us to know how to configure our mid servers with DMZ network(what accesses need and what credentials need)?
Hi All, Please let me know if we can build the integration with Microsoft SCCM & ServiceNow to pull the data from ServiceNow in CMDB. I understand it can be easily done from Service graph connector for Microsoft SCCM, However client does not want t...