After the imports many assets show their asset tags as "default string" or empty. How can we default these assets to show the serial numbers when there are no valid asset tags?
We are currently rolling out ServiceNow Asset Management but are having issues around the CMDB. For example, under my user profile it shows me as having several assets 'Assigned to' me. Admittedly I may have logged into these devices, and may have e...
Hi Our CMDB has an integration with SCCM which has been creating Network Adapters for a number of years whenever an end user device starts a session - we now have 2.5m Network Adapters which we would like to archive. OOB archive rules run 10 batches...
Discovery is creating models and inputting the model number into the Name field on the Hardware Model Table. The model number field is empty. This would be for Cisco IP switches. It is also creating duplicate models on some assets. Some assets are ad...
Hi, We are performing manual import of application to server mapping but servers are discovered using discovery. So the relationship between server and application is also done manually. Currently one application CI is created that is mapped to all d...
What exactly is 'Independent' vs 'Dependent' in Identification rule? I read in docs, but did not understand. So if anyone can explain with some example, would be great Thanks
For Windows class, in the Identifier entries, I see that the attributes are mentioned as 'Name and Serial number'. but its not editable. Also I could not see any identifier entries created for Windows class. I can see OOTB its defined only for Har...
Sometimes the "Contains" relationship is visible in the Dependency Viewer, such as below example showing a Storage Server and the Storage Volumes it contains: And sometimes the Contains relationship does not show up on the Dependency Viewer, such ...
I have created a lot of database views, they are very handy. I am not a DBA but my understanding of related data in multiple tables is good. I got an assignment to create a report on our app table (APM, cmdb_ci_business_app) and include model lifec...
How can we create records and maintain the same for our IOT devices. Is there a List of IOT device which are supported OOB.
Hi, If I want to customize a preconfigured transform map, should I do it in Robust Transformer (CMDB Integration Studio....) or directly in IntegrationHub ETL Transform Map Assistant? all data comes from Service Graph connector for Microsoft excel pl...
Anyone using Service Builder and any reason why Application Service and Business Application are not covered given they are a foundation of CSDM?
Hi,I am looking for resources that explain step by step how Robust import set transformer works, how to understand predefined configurations or create them from scratch.I cannot find any materials on now-learning. The only articles I found are docs, ...
Hello, I am dealing with the issue where existing CIs duplicate relationships are causing the SN Discovery to fail to update a scanned CI. Does anyone happen to know how to query CMDB CI relationships table (cmdb_rel_ci) and produce a report to list ...
