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Replace SCCM with inTune

SCCM is getting deprecated by Microsoft and there is a need to upgrade to Intune. To populate the ServiceNow CMDB with personal devices, it is required to use the Service Graph connector for Microsoft Intune. I want to know if this will require a pur...

Dorothy by Tera Contributor
  • 2830 Views
  • 5 replies
  • 3 helpfuls

How to identify SOX systems in CMDB?

What is the best practice about identifying Business applications and CMDB CIs that are subject to SOX controls? Is information object the right place for that?

Flavio9 by Tera Contributor
  • 962 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove "Add CI Relationship" button based on permissions?

Hi there, We currently have a situation where users with the service_editor role are able to modify CI relationships on the CMDB. I have locked this down using create and write ACLs on the cmdb_rel_ci table. While this does work, the "Add CI Relation...

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UKRCmadams by Giga Contributor
  • 2574 Views
  • 5 replies
  • 3 helpfuls

Resolved! Automated Follow On Task assignment in Scripted audits

Hi community,   I tried to implement some scripted CMDB Compliance audits. It works fine to great Follow On Task when a test failed.  What's not working is the assignment of the Follow-On task with the settings made in the audit record: All tasks ar...

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Duplication of CMDB Completeness Scorecard

Is it possible to create a copy of the CMDB Completeness scorecard and utilize it for a particular set of classes? We would want to keep the OOTB CMDB Health Dashboard and CMDB Completeness Scorecard as it is but we have requirement to have a separat...

Tania Biswas by Tera Contributor
  • 1948 Views
  • 9 replies
  • 4 helpfuls

Identification rules in CMDB and prioritization

Hi, We have got several integrations feeding our CMDB and I want to have a rule , that, when a CI is discoverable by Discovery (discovery source= servicenow), i dont want any other integration to write on the CI, I have created the following rule, an...

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lmundere by Kilo Sage
  • 1694 Views
  • 3 replies
  • 2 helpfuls

How can I tell what CMDB Group(s) a CI is in?

I've built a CMDB Query and then associated with a CMDB Group.  For the 200+ servers in this group, am I able to see the fact they are part of this group from within the Server Form? I hoped the related list called "CMDB Group Contains Configuration ...

JenR by Tera Contributor
  • 1164 Views
  • 1 replies
  • 3 helpfuls