1. Delete a temp entity record in backend table (cmdb_inst_application_feed/sys_rte_eb_entity) 2. Go to IH-ETL mapping of above deleted entity, navigate to step 1 basic details 3. Pull a new import set or switch to a different import set 4. Go back t...
A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...
Hello,I am a junior Configuration Manager, and I am currently facing the following CMDB challenge.We recently installed several new printers that were not initially created as Assets in ServiceNow. These printers are now being discovered through the ...
Hi, We have users who cannot see CMDB configuration Item records in servicenow The users already have admin role and itil/cmdb_read roles asssigned, but still the CMDB records are not visible. can anyone help with the root cause and fix for this issu...
I have setup connection to CrowdStrike Succefully. Created the Datasource using the connection as explained in the Installation Guide. However, during Test Load 20 record on Datasource, i am getting the error :org.mozilla.javascript.JavaScriptExcept...
I would like to configure the CMDB Health Dashboard to display only the principal classes.
Understanding CMDB Dependent CI Deletion Policy in ServiceNowIn any large CMDB, relationships between Configuration Items (CIs) evolve constantly. Services retire, infrastructure changes, and dependencies shift. But what happens when a CI loses all i...
I've noticed the pattern for Network Routers has not been updated in 2 yrs. About a year and a half ago we started replacing our vedge routers with cedge routers. (Cisco's move away from Viptella). Unfortunately, we are no longer discovering networ...
Can someone please help me to complete this task: CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 05: Configure Desired State Audit Rule (Content) (Content) SCENARIO:Cloud Dimensions is planning to upgrade one of their applicati...
Hello guys! Just a quick question and second opinions on this. We have a requirement in our company to register InfraCode and other remediation automations as a CI per se, as it has versions and relationship to other CI and changes in those have pro...
I want to limit the Class visible on CMDB helath Dashboard. Can we put any filter.?
Hello, I have an issue when trying to discover my office equipment. These devices use dynamic IP addresses, so they cannot be discovered correctly because this would generate duplicates in the CMDB. Could you please help me or guide me on how to conf...
I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figur...
I need to Enable audit history for specific fields on the Business Application table : cmdb_ci_business_app_list Below are the fields : architecture_typeit_application_owner. I checked in dictionary for these shared fields (architecture_type and it_a...
