Resolved! creating Relationship Between any of two ci class through IRE API
How can i create relationship between any two ci class with the help of Identification and Reconciliation API
Forum Posts
Can we Populate life cycle stage and life cycle state fields on manual endpoints
Hi Can we Populate life cycle stage and life cycle status field on manual endpoint? if yes can you provide the how many ways and how those will be configured with the proof of screenshots , then i can easily understand. i am able to see the lifecycle...
Automated Windows Hotfix Discovery
Hello Community, I am working on a requirement to discover Windows Server hotfixes for specific OS versions and store them in a dedicated custom table (u_cmdb_ci_hotfixes).While I have successfully configured the WMI query in a pattern extension and ...
Resolved! Where should I import my virtual servers to have good relations with my physical servers ?
Hi everyone, I need to add the servers of one of my company's entities. I have added them to my assets, class servers.So I have my Asset and my CI. Respectively in alm_hardware and cmdb_ci_server.I checked the "Is virtual" box for virtual servers.I n...
Unable to locate the source of form banner on CMDB table
Hi @every I am unable to locate the source of form banner as I attached , when I clicked on "Try THE NEW CMDB WORKSPACE" a URL will be opened , likewise a URL will be opened so now I would like to change the URL for "Click here to chat with us in tea...
Resolved! Need to built UI Action for creating relationship between CI's
HI,I have an requirement that creating a relationship between AWS cloud account and Application Service vise versa. We dont want to do this manually, so would like to create a related links, on click it should take the current record as parent and re...
TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF )
TIPS For Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))Complete following courses :Common Service Data Model (CSDM) FundamentalsCommon Service Data Model (CSDM) Fundamentals - ServiceNow UniversityConf...
A Deep Dive into ServiceNow Query Builder and Unified Map for Servers
In the ever-complex world of IT infrastructure, a healthy Configuration Management Database (CMDB) is the foundation of excellence. However, a CMDB is only as strong as your ability to query and understand the data that it contains. ServiceNow, a lea...
How to Create a Full Outer Join in CMDB Query Builder for Service Instances and Servers
This is a step-by-step guide on how to construct a CMDB Query Builder query in ServiceNow to retrieve all Service Instances (cmdb_ci_service_auto) and Servers (Linux and Windows), regardless of whether they are directly related.Although the CMDB Quer...
CMDB Query Builder Join two queries
I have limited experience using CMDB Query Builder, and I was assigned to create the following query. I would greatly appreciate your assistance. RequirementRetrieve all Service Instances (cmdb_ci_service_auto) that are related to Linux and Windows S...
Resolved! Does Servicenow support Schema on read feature
Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...
Resolved! Help understanding how sys_object_source is used in IRE identification/reconciliation
Question about the CMDB IRE and how sys_object_source is used, specifically with the SCCM SGC. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/integrate/cmdb/reference/how-sccm-integration-works.html#d196797e370 makes it sou...
AWS Service Graph Connector
We have recently started to use the AWS Service Graph Connector to bring data into ServiceNow for the use in Service Maps. It works fine and was easy to set up but it has shown us that the amount of data in AWS is too much to manage and is using our...
Orphan Rules for CMDB health dashboard
Hi All As per CMDB health dashboard Orphan CIs are not showing because Orphan rules are not configured. Please give me some examples of Orphan rules that can be setup and what are the best practices to setup Orphan rules?
Custom durations do not support SLA pause conditions.
Hi All,Problem: SLA pause duration seems not working. we tried creating custom script to calculate duration in SLA definition, so with this SLA pause conditions not working? is this known issue?