Discoverable and non-discoverable CI attributes
Is there a list that indicates discoverable and non-discoverable CI attributes?
Forum Posts
Bulk CI retirement using Transform Map
Hi All, I need suggestions on the best approach to retire bulk CI/server records in CMDB. The requirement is to update Operational Status, Installed Status to Retired and also remove the existing relationships when CI retired without modifying system...
Certificate Manager | Bulk import sn_disco_certmgmt
Hello,I am trying to upload certificates using a bulk import on certmgmt.What is the correct format for importing "Root issuer"? (sample provided empty value)How can we import "Change Group" and "Assigned to"?Thanks
Resolved! Intune Servicegraph connector - issue in determining full OS name
We are pulling in data from Intune via the servicegraph connector including OS name 'Windows' and OS version '10.0.19044.1826' and we were getting the full Windows version populated e.g. Windows 10 Enterprise, however how we are only getting 'Windows...
CSDM question
A CSDM data manager needs metrics on the alignment of product models, locations, and business units with best practices. Which tab in the CSDM Data Foundations dashboard provides this information?A. RunB. FoundationC. CrawlD. WalkE. Fly Can someone h...
The CI reference field on the Incident form in my PDI instance no longer finds any CIs. How to fix?
There seems to be some sort of filter happening.
IH-ETL FAQ - Unable to find format of the single column
1. Create a nested payload JSON format data source using custom script type, mark "data in single column" option to true 2. Pull an import set from this data source 3. Go to IH-ETL, create a new mapping base on this data source 4. Go to IH-ETL second...
Event Management with External APM tool
I am working on Event Management integration in ServiceNow , where alerts are being received from external monitoring tool . by default these alerts are getting processed and creating Incidents , However in my case the requirement is different . Inst...
MID SERVER Reporting
Hi I am trying to build a database view on 4 MID SERVER TABLES 1. MID SERVER parent table where we see all the up/down Mid server 2. Mid server cluster table where, if any Mid server is part of a cluster.3 Mid server capabilities table4 mid server ...
CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
please check attached screenshots
Resolved! CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI
I have configured reconciliation rules for the Hardware class with the following priority order:SG-Intune [100]Qualys-CSAM [200]SNAssetManagement [300]Currently, both SG-Intune and Qualys-CSAM are updating the same CI attributes. I also have another ...
Custom LLM Topic for CMDB CI Relationship Queries – Need Guidance
Hi Community,I am currently working on implementing a custom LLM-based Virtual Agent topic to handle natural language queries related to CMDB CI relationships.Requirement Overview:The LLM topic should accurately interpret user queries such as:“What s...
CMDB DF
A CMDB Administrator wants to educate the team on the various actions that can be performed withinthe CMDB Workspace.What actions can be initiated from the CMDB Workspace?A. Execute ServiceNow DiscoveryB. Create a CMDB Data Manager certification poli...
Discovery failing with “Missing Pattern Windows OS - Desktops” even after multiple pattern synch
Has anyone faced an issue where Discovery fails with:Discovery using patterns could not be executed due to missing pattern Windows OS - Desktopseven though:Pattern exists and is ActiveMID Server is Up/ValidatedPattern synchronization was triggered mu...
Flow Designer
Hello, In Flow Designer, when creating a flow you used to be able to make a trigger for when a value "Changes to" a specific value. It seems it is no longer an option. Is there another way to do this? Specifically when a CI is retired I would like th...
