Impact of changing cmdb_ci.business_criticality field from string to choice?
What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.
Forum Posts
Duplicate Models in cmdb_hardware_product_model table
Hi All,We have multiple discovery sources, and we’re seeing duplicate entries in the cmdb_hardware_product_model table. Each model is linked to configuration items (CIs). How can we clean up these duplicate models in the existing data, and how can we...
Task 08: Verify Multisource CMDB Data
I'm currently stuck on task 8 of the CMDB simulator. when it fails it says " Did the previous task validate successfully and did you run the two scripts provided with this task, try running the scripts again." I went back to step 7. I originally only...
Health Remediation Tasks SLA
Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam
Windows server discovery authentication
If you are using ServiceNow windows discovery successfully. What method of authentication are you using and how do you secure it? Windows Domain Auth, gMSA, Microsoft JEA, Agent Client Collector install...?
CMDB Verification
We have gone live with CMDB and need to do Verification of the CMDB.What steps are involved in Verification?
Resolved! Which ACL option controls users access to Group By functionality on list view of a table ?
I have creates three new tables and let Servicenow create it's own roles which in turn has created default read/write/create/delete ACLS. However, users with those new roles aren't able to user Group By on the columns in list view despite the fields...
default value not populating for life cycle stage and life cycle stage status attribute
Hello Team,I have a requirement to populate the default value of life cycle stage attribute with operational and life cycle stage status with In use. I have updated the values in the dictionary of both the attributes in the parent configuration item ...
CMDB and SAM Pro implementation guide
Ok all you guru's I am working to determine how best to discover the installed software packages on Linux and AIX boxes. I have the CMDB pulling in data yet no groups, CI Class Mgr. Attributes but no rules or relationships. The Configuration Items ar...
Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand
Hey everyone, I’m preparing for CIS-DF and noticed there’s an 80-page presentation deck available for CSDM On-Demand. However, I’m unable to find a similar deck or study material specifically for CMDB on demand. Could anyone point me to any available...
ACC on RHEL 10
Has anyone tried to run the Agent Client Collector on RHEL 10?RHEL 10 has been out for about a year now. My company's Linux support team likes to stay relatively current on OS versions. They have been asking about ACC's support for it since the beg...
How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" field
Hi All,How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" fieldI created reconcilation rule for SGC-SCCM and added "assgned_to" attribute with 50 priority and don't have any other rules but still the Assigned t...
Filtering Out Old Intune Data from Service Graph Connector
So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...
Resolved! CMDB - outdated data
Hello Everyone,Which CMDB health metric identifies outdated data? - Correctness- Compliance- Timeliness- Completenesswhich is the correct answer for above question with explanation
Discovery - IP Ranges
I’m having an issue where Discovery continues to scan a firewall that should be excluded. I’ve configured both IP range and IP list exclusions, and also inactivated the IP range, but none of these changes have worked. Has anyone run into this before ...
