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Hi everyone! Sorry if this is a rather basic question, I've just had trouble finding an answer in any ServiceNow Documentation. If I have a child CI Class with a "Derived" Identification Rule set and I "Replace" it, do the derived Identifier Entries ...
Hello Team.looking for guidance on exam-Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))if anyone can guide or any exam notes/PDF ?
I want to use the “Retire Policy” in CMDB Workspace > Data Manager to retire records in cmdb_ci whose last_scan date is older than 30 days.I tried the following steps: Open Manage retirement definitions (cmdb_retirement_custom_definitions)Click Add d...
I am integrating service now cmdb into my platform using the api calls. i would like to what's the preferrable api to interact with service now. The purpose of integration is to fetch configuration items from the ServiceNow CMDB. Im currently using T...
Hi Everyone,I am currently facing an issue with CMDB duplicate detection for the cmdb_ci_computer table and would appreciate your guidance.Identification Rule is configured as follows:Priority 1 → serial_numberPriority 2 → nameTwo CIs exist with the ...
We did not have any issues in our lower/prod environment using the IRE traditional transform strategy for the last few years. We came know about the IH-ETL and we installed this in our lower/prod environments (July 2025) and later came to know about...
During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...
We are tracking remediations that are required on a few websites owned by various teams within our company as part of our Security Scorecard metric. Presently, we don’t have a great way to track our Domains and Subdomains back to the Application Owne...
Our Organization has disabled the CMDB Workspace however I would like to setup a RETIRE policy for CIs approaching end of life or in ABSENT state. Will it be possible for me to access the Data manager outside of CMDB workspace. I tried using various ...
We are exploring graph connectors but with service graph connector foe SGC we are unable to fetch Amazon ECS (Elastic Container Service) data. Can anyone here help how to fetch ECS along with using graph connector.Best practices what are the ways
Hi Community,I have a couple of questions about the Normalization feature, and I haven't been able to find clear answers in the documentation.1. Reference qualifier updates during Normalization setupDuring the Normalization implementation, there is a...
Hi, As we continue to evaluate our options for populating AWS infrastructure in the CMDB, I wanted to touch base on a specific aspect. Currently, we are considering various tools, including AWS Discovery, SG-WIZ, AWS SSM, and Cloud Aware.In particul...
The question is coming from my business how the "Fail" button on a Certification Task should be leveraged.For those using the CMDB Workspace Certifications, please share how you are using the Fail button and your process when the fail is used. Thanks...
Hello community members, I have an ETL application and already created entity mapping using IntegrationHub ETL (3.2) guided experience. But I want to customize the mapping, base on the user input(add new filed to entity and and map to target tables)....
I tried sc_task_sla table, and found there are only records in this year. Is there a table contains historical data?