Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...
I have created and executed Data Managment policies in the CMDB workspace. I have the admin role however I'm unable to locate / access the Data Certificaiton Dashboard. Below is a link to the dashboard I am working to locate. Any help will be apprici...
We need to update only cmdb_ci_computer table " Category" and " sub - category " field's string to Choice and thos chnages are not effect to the parent table (cmdb_ci) and any other child tables (cmdb_ci_server, cmdb_ci_backup_server ) these type...
Hi guysI am having a weird issue were my one identification rule is not working. The Identification rule is only set on name because there will be multiple data sources updating parts of the ci. The target table is set to a CMDB table extended from c...
Morning, all. We stumbled across an issue while doing some data reconciliation that has raised concerns and I'm hoping someone has more insight to the issue. In our TEST instance only, the OOB "archive configuration items" rule was triggered earlier ...
We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.
We are pulling in data from Intune via the servicegraph connector including OS name 'Windows' and OS version '10.0.19044.1826' and we were getting the full Windows version populated e.g. Windows 10 Enterprise, however how we are only getting 'Windows...
Hello Everyone,If a discovered device is classified incorrectly or showing it into different table (e.g., Linux/Windows showing under Computer table or Firewall under IP Router table), what is the step-by-step process to troubleshoot and fix this?Can...
Which of the following objects does a BEFORE business rule have access to?A. GlideRecordB. All the aboveC. previousD. current
Is anyone capturing Azure Key vault data in CMDB with attributes like Key Vault Name, Vault ID, Subscription, Resource Group, Owner. I don't see any OOB class for this in the CI Class manager, or would a custom class would be the option?
I'm proposing the use of building B2B relationships for BSO to BSO in an effort to limit footprint/impact in changes and incidents. This is what CSDM shows:It shows Application Service to Application Service which does ultimately show the impact of t...
Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...
You see below I am in production and there are only three conditions to be met and all of them are AND conditions not OR, yet you can see the location has eighteen locationsstarting off with (empty). Can someone tell me why those eighteen show up? ...
How does ServiceNow match inbound email to existing records?A. sys_idB. Subject LineC. WatermarkD. Record link
