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CMDB De-duplication remediation issue with Change tickets

We have an issue when we run a de-duplication task on a CI that has been added to a change ticket. After the de-duplication task is completed, the CI that was previously added to the Change ticket is now gone. Are we missing a step in our remediation...

Resolved! Mandatory fields & intent of certification tasks vs. other tasks

Is it possible to make a field in a certification task required? We have a lot of users who complete certifications leaving some fields blank. (Blank fields are the result of fields not being required while a business app is in non-prod, but then are...

Karen_K by • Tera Expert
  • 1005 Views
  • 4 replies
  • 0 helpfuls

Aruba Access Point Serial number update set

We are having an issue with discovery not pulling in the serial number for the Aruba Access Points. I opened a HI ticket (A year or so back) and they cannot help us because we are using a custom probe.  We were directed to the ServiceNow Community an...

darrian1 by • Tera Contributor
  • 1258 Views
  • 1 replies
  • 0 helpfuls

CMDB Data Certifications on CMDB Workspace

Is it possible to create a template or otherwise reuse an existing policy in the CMDB Workspace?  We have to certify about 40 Principal Classes, which will use many of the same criteria.  Yet I can only see how to create each policy from scratch.  Wo...

IH-ETL FAQ - Unable to find format of the single column

1. Create a nested payload JSON format data source using custom script type, mark "data in single column" option to true 2. Pull an import set from this data source 3. Go to IH-ETL, create a new mapping base on this data source 4. Go to IH-ETL second...

Siyou Li by • ServiceNow Employee
  • 2157 Views
  • 6 replies
  • 10 helpfuls

regarding ire call

my requirement is through import sets i will load the excel sheet data which hs duplicate ci's as well,i need unique ci's in the cmdb_ci_computer table.how to invoke/call the ire through transform script ,so i dont want duplicate ci's in cmdb_ci_comp...

SGC upgrade: only default connection/imports gets upgraded

Hello,My case here is with SG Azure, but it applies to any SGC.We currently have 2 connections active for SG Azure: default connection + new oneWe are upgrading SG Azure from 1.11.1 to 1.13.0This upgrades some imports and data sourcesImports and Data...