A user has requested their team be able to edit/update any INC or CHG template created by someone on their team. They have template_editor as part of the itil group, but that's only working on their own templates. I also tried tempate_editor_global, ...
My problem is on an application pattern which is having this "ERROR: Process detection failed: Check that the process is running on the host, verify the CI has running processes on this port, and check the process strategy for the pattern section is...
I'd like to bring all of our Wyse Terminals into the CMDB. It comprises of mostly 5070 clients but some aren't on network so even if traditional discovery was an option, I wouldn't get the full inventory back. Has anyone been able to achieve this by...
Hello guys,For a new client, we would like to populate their CMDB using the OCS Inventory agents, but we are not able to find any indication on how to proceed.Does anyone have an idea if it's possible and what would be the best way to achieve this?Ju...
Hi Community,I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the ...
Hi Community,I've been looking into the Company field on the Problem form and noticed something I'd like to understand better.The Company field is a reference field pointing to the core_company table, and it has a reference qualifier preset with the ...
Hi all! I need help finding a more robust solution for service mapping, related to "guardrail" CI´s on my CMDB. There are hundreds of thousands of CI´s created on our AWS instance that we already discover and have a set of key value tags. So dependin...
Hi , We are having the challenge in Mapping Applications to servers The data is being provided in the Excel sheet , can anyone please provided the solutions if you have faced similar kind of scenario . Specifically need guidance for one->Many mappin...
Hello Team,Not able to open PDI showing 502 Bad Gateway error.How I can resolve this issue or Login to PDI.Tried Login -Logout multiple times, changed network still no Luck.
Hi everyone,I am importing server data into the cmdb_ci_server table using a Transform Map. The CIs are creating correctly, and the corresponding Assets are being generated automatically in alm_hardware.I need to map 4 specific fields from my import ...
I recently received a question that hits on a universal pain point for anyone managing a CMDB: "What is the best practice for filling empty ownership attributes on Virtual Machines?" It’s a classic dilemma. Because ServiceNow is an endless toolbox, i...
Hello, We using the Service Graph Connector for Intune to populate technical information to our existing CIs. This CIs are created automatically when an Asset is created manually via the linked Model Category. So the Assets + CIs and the belonging ma...
Using the service catalog and maintain items module to create a manual CI from service portal and after the request is created per class it should route to the specific manager. Example: if user selects windows class in the service portal, CI reques...
Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...
Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...
