CAD
How does ServiceNow match inbound email to existing records?(select 2)A. sys_idB. Subject LineC. WatermarkD. Record link
Forum Posts
ITSM
Subject: Missing "Life Cycle Stage" and "Life Cycle Stage Status" in Change SOW > Affected CIsHi Community,I've noticed that the "Life Cycle Stage" and "Life Cycle Stage Status" fields are no longer visible in the Affected CIs section of the Change S...
CIS-ITSM EXAM
What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...
Redoing CMDB on a clean slate
Good afternoon all We have an existing CMDB but it hasn't been maintained. We now want to 'get rid of all the old CMDB' and start on a clean slate. I am looking for best practice or maybe a document of what is the best way forward? Any good advice p...
Resolved! cmdb
hi,I am not able to access CMDB 360 and insights tab within CMDB workspace. I am getting an error "You do not have permissions to access this page". Why is this?
Asset and CI inconsistency
I have a requirement where There are many cases where for one asset their multiple CI records are attached - the relationships seem to be invalid.My requirement is:First fetch the records which are having asset record sysidverify the duplicate each r...
Backout schedule based on Downstream relationships
Hi Team,I’m an IT Admin trying to create a Backout Schedule for our ESX hosts based on downstream relationships.We have two datacenters in our vCenter: App and DB. These relationships are visible under:Relationships → Hosted on → VMware vCenter Datac...
setting CDMB attribute virtual
When checking discovered assets in ServiceNow CMDB I can see i.e. in class <cmdb_ci_firewall_device_cisco> for each device and attriubte which is set by default as <virtual>false</virtual>Is it really the case that I need to build a business rule to ...
Resolved! IH-ETL field mapping with empty string value does not update corresponding record column value to empty
Scenario: 1. In IntegrationHub ETL field mapping, we have a user input field X which contains empty string value 2. Currently, "cmdb_ci_linux_server" table exists linux server Y record that has field "short_description" with value "test description" ...
Looking for Official Definitions – "Managed by Group", "Managed by", and "Owned by"
Hello everyone,I'm trying to find the official ServiceNow definitions for the following CMDB fields:Managed by GroupManaged byOwned byWe work with multiple clients, and each has a different interpretation of these fields. To ensure consistency, I’m l...
On change client script not working
Hi All, I have 2 fields on form 'Field 1' and 'Field 2'. based on these two fields I am adding option to 'Field 3'.If 'Field 1' is selected showing option 'abc' in Field 3 drop down with currently available choices. And if 'Field 2' selected showing ...
Need to create Tag based Service-mapping
Hello all, I have been given 10 key and values, to map them to a Service instance (cmdb_ci_service_auto)But When I open the service and click on choose method, and selected "Tags", then we will be getting two options, one is to directly give Key and ...
How to find hosts on which SQL DBs are running?
Hello,I have list of MS SQL database names, i need to find the associated hosts on which these DBs are running.There is not related host attribute in SQL DB table under gear icon. Please suggest. Thank you,
Can these IP switches be discovered using out-of-box SNMP patterns?
Hi Can you please suggest if it’s possible to discover the following manufacturer IP switches in ServiceNow CMDB using the out-of-box discovery patterns?Moxa Technologies Co., Ltd. – NP5450Wiesemann & Theis GmbHDo we need to add custom MIBs or extend...
Need to find from where the sub-flow is being triggered.
Hello all, We are using "Service Builder" interface in service-now to create and update the Technical and Business Services.So, I see there is a sub-flow, ''Service builder publish". and when I open it, I see there are inputs defined for this subflow...
