IntroductionIn the complex environment of contemporary IT, a reliable and trustworthy Configuration Management Database (CMDB) is the backbone of effective IT Service Management (ITSM). The CMDB in ServiceNow is the common repository for all Configu...
IntroductionWithin the ever-changing world of IT infrastructure, it is essential to keep a Configuration Management Database (CMDB) up to date and accurate. The CMDB in ServiceNow is the single source of truth for IT assets, and at the heart of this...
We are trying to integrate ServiceNow with ABM (Apple Business Manager) via a custom integration. We are facing issues with setting up authentication due to ServiceNow not supporting ES256 encryption algorithm needed to generate client assertion for ...
Hello, I am looking for assistance. Here are my Identification Rules, I am being told the Product Instance Identifier (which we are not using) should not be interfering with anything and it is fine being the OOB Rule and the highest priority. All my ...
We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...
we need to Create a platform analytics dashboard to take Data hygiene over time.The first visualization will be a line chart that shows 2M orphan relationships.Our goal is to decrease this count to zero but have historical record of the clean up. So...
Before the user updates the CMDB record I want the CI to be sent for approval. Once approved the chnages should be reflected in the Database..How to acheive this?Description: Could you please let me know how can we acheive the below requirement.Below...
I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...
Hello, We're trying to add my Raritan PDUs and we're getting detection. But it's not pulling enough information for ServiceNow to even determine they are PDUs. Discovery and Service Mapping PatternsApp id: sn_itom_pattern These are Raritan PX3 PDUs....
Hi everyone, I’m working as a CMDB Business Analyst on a CMDB go-live with multiple environments (DEV → QA → PROD).Developers build in DEV, migrate to QA for UAT, and then we’re preparing for PROD. Some of the work includes Service Mapping and Dynami...
What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?
In ServiceNow is it preferable to manage Racks (including Room, Row and Rack Unit info) as Configuration Items (there is a Class named "Rack") or as attributes on other CIs (switches, routers, servers, etc.)? We want to begin managing our Rooms/Rows/...
Hello CMDB family -We had an interesting request to be able to name a Dashboard, a data model or a defined dataset AS A configuration item (CI) from systems like: DataBricks, Power BI, Tableau, Power Automate.I am not sure Discovery will get to the D...
Working on Service now University Lab Performance Analytics (PA) Fundamentals (Course) / Configure Formula Indicator (Content) exercise Configure Formal indicator is failing ,Observed that in the Access Control tab There is no Publish on Analytics H...