SG-Defender lack of serial number thru MS API
Hi, I have SG-Defender for endpoints and it's quite strange for me that this connector does not provide serial number of CI has any one of you faced this as an issue?
Forum Posts
How/When a CI is removed from a DCIG when it doesn't match the query of the CMDB Group ?
Hi dear community, I would like to understand a specific case of the Dynamic CI groups (DCIG). My goal is to have a DCIG for default management of my CIs. My first case are the Linux servers. Here are the steps I took : 1. Use the Managed By Group ...
IntegrationHub ETL updating instead of inserting
I've inherited an IntegrationHub ETL configuration and am stuck on troubleshooting. I am importing new records to cmdb_ci_server and some of the records are 'updated' instead of 'inserted.' None of these records existed to begin with. I tried a test ...
I need help consolidating 2 sources of my CMDB
I have 2 data sources bringing the same CI but one is more complete than the other. For example... Service Graph Connector for Intune brings Server-01 with some DataServiceNow Discovery Job brings Server-01 with All the Remaining Data The problem is...
Asset Management as a Discovery Source & working with Reconciliation Rules
Hi, When creating an Asset I see that the Discovery Source is set to "SNAssetManagement", however any further updates don't seem to set the DiscoverySource. Anyone know if that is expected? Further I was trying to simulate the definition of Reconcili...
Resolved! CIS-ITSM EXAM
#01. How are the relationships between services and offerings that are built in Service PorfolManagement transferred to the Configuration Management Database (CMDB)?A. Only parent child (service:offering) relationships are automatically created in th...
Need help on the Database View
Hello Everyone, Can anyone help on the Database View creation on the below requirement: To capture content actively utilized by the business, the migration scope will be derived from the system’s navigation logs.Data Source: sys_ui_navigator_historyP...
CIO DASHBOARD
How to edit the dashboard in ui builder and i have taken duplicate of oob dashbaord and customizing it but could not find option edit the tabs colour changing .kindly anyone help me withthis
To export the list of Reports attached to the Dashboards
Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...
Need to Consolidate 2 Data Sources
We have a situation where 2 Data Sources are bringing similar data that would work better if we consolidated them.The CI Class in question is Virtual Machines: [Data Sources]:Service Graph Connector for MS Intune: Is bringing SOME of the data attribu...
ServiceNow Discovery:network discovery of wireless access points via a Cisco Catalyst 9800 Series WC
GM: When trying to scan WAP connected to a Cisco Systems, Inc. Catalyst 9800 Series WC we get no results, i.e. it only brings the info related to the WC and it does not pull any of the WIP data along with it. When checking the Discovery logs there ar...
Resolved! Parent column of the cmdb_ci_service table points to different tables in 2 different instances.
While looking to load data into the CSDM tables, I ran into an issue with the parent field in the Service table ( cmdb_ci_service ). In my personal development instance, where I did much of my preliminary research, the parent field of this Services ...
Resolved! Populate CMDB Serial Number table through import set/integration hub ETL
Hello friends, I would like to know how to populate the cmdb_serial_number table using ServiceNow import set. We have an integration using transform map and want to know how to create an entry in cmdb_serial_number table. Should I create this entry i...
Resolved! GAC
What are the ways to designate data tables when Guided Application Creator (GAC)? Choose 3 answers Upload an existing PDF Create a new table on the platform Use an existing table on the platform Upload an existing spreadsheet Upload an existing word ...
Resolved! How to restore the modified built-in business role content of the system before the system upgrade
I have modified the built-in business role 'getMyApprovers' in the system, which is recorded in the update set, but the previous version has not been modified. Now facing a system upgrade, in order to restore the content I modified to the previous ve...
