Discover Azure Tags through Azure event-based discovery
Hi - is it possible to fetch tags for azure event-based discovery?
Forum Posts
Duplicates of Fibre Channel Port[cmdb_ci_fc_port] cis are creating
We are seeing ServiceNow discovery is creating duplicates of Fibre Channel Port[cmdb_ci_fc_port] CIs. Instead of updating existing CIs still its creating new Cis. There is no changes did in IRE rules. How to restrict this.
Resolved! Rule Configuring CMDB Health Dashboard
Hi, Is there a way to create a CMDB Health Dashboard rule by Company Field? Current organisation maintains CMDB data for multiple agencies under different contractual SLA obligations. A CMDB Health Dashboard displaying stats on each individual Comp...
Resolved! CMDB dependency view
In my org, there are around 1,517 configuration items that were added manually. Currently, no map has been created for these items, so nothing appears in the dependency view. Is it possible to manually create relationships/dependencies for these 1,51...
Resolved! Are application services created for external SaaS solutions?
My team is in the early planning phase of implementing mapped application services as CIs, and we've been discussing if/when to remove the business application class from available CIs for Change, Incident, etc. This brought to light that we have a n...
Agent Client Collector Discovery and JEA
Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...
Resolved! CMDB and CSDM Crawl stage - Populating Applications
Hi everyone! I'm currently writing a proposal on how our institution can follow the crawl/walk/run/fly guidelines for the CSDMv5. Our instance is new, at a few months old. In the whitepaper, it recommends starting with Business Application, (Applic...
Question on typical pipeline for populating CMDB, involving a data lake
Hi All, I was wondering what is a typical/preferred approach out there whenever you're bringing in data into CMDB through other sources than Discovery. Assuming there's source system (e.g. SCCM), a Data Lake and ServiceNow involved. Do you populate S...
vmWare Virtual Machine Instance upon discovery does not show serial number of VM instance and as a result does not merge Windows Server CI with VM instance CI
We have enabled Horizontal discovery in our client environment and are discovering both Windows Server (OS) CIs along with vCenter discovery (and it's children). We are now showing duplication with vmWare Virtual Machine Instance CIs and correspondin...
Leading practices on Windows Services (CMDB)
What is the leading practice to maintain CMDB healthy in relation to Windows services class. Windows services that have not been discovered in the last 60 days and have the below scenario: The state is Stopped, install status Installed/Absent.The sta...
Where to store OS patching information
Hello All, I have a requirement to store patch information about operating system present on Certain server . In this case i do not find any OOTB attributes available that can hold patching details. Does it means it should be hold in cmdb_ci_patches ...
Dictionary Override - Reference Qualifier Question
Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...
Rapid7 Integration with Vulnerability Response and Service Graph Connector
If my instance has Vulnerability Response Integration with Rapid7 and also set up 'Service Graph Connector for Rapid7', would the Discovered Item coming in from the VR Integration show a 100% because the SGC already brought in the CMDB data? Also how...
Resolved! CMDB - CI vs Service and Service Offering
Hi all, I wonder if it is correct that Service, Service offering and CI have to be managed as a pyramid.For example, during incident management in service operation workspace, I found that first of all Service has to be selected, then the related Ser...
Prepare for Kubernetes Visibility Agent deployment
Prepare for Kubernetes Visibility Agent deployment Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment. Before you begin Ensure that the following applications are installed and activated:Discovery ...
