best practices in using ServiceNow for project management
Hi All, I need some material on "best practices in using ServiceNow for project management" urgently. Can anyone share please? Thanks in advance
Forum Posts
Error loading this ETL transform map
Build: glide-utah-12-21-2022__patch7a-09-28-2023 (using a PDI)I am trying to adjust the Robust Transform Map for the Service Graph Connector for Tanium (v1.5.0) using the IntegrationHub ETL (v3.2.1) app. However, whenever try to load up the "SG Taniu...
Resolved! Advanced View Filter on Change Request tab via CMDB Workspace
When I go to the Change Requests tab on a CI via the CMDB Workspace, I would like to be able to switch between seeing open and closed change requests. go to All > CMDB Workspace > CMDB Workspace > search for a CI > click on the Change Request...
Client agent cllector and ITOM discovery make operational state change in an uncontrolled manner.
Hi EveryoneCurrently the ACC and ITOM Discovery are changing in an uncontrolled way the field of operation state causing the CMDB to present wrong information in Hardware Status and status. How can I prevent this from happening?
Discovery Admin Console Setup
How do you configure the Discovery Admin Console? In the quick overview the canceled discoveries, ecc queue load, and error tasks are showing as no data available? Is there any helpful detailed documentation on this?
Resolved! Cisco ACI Cleanup scheduled job scope ?
Does anyone can explain what's the ACI Cleanup and MSO Cleanup scheduled job does exactly in the Cisco ACI Application ? Looking at their script it's to delete records, but it's using a protected script include 'CiscoACIConstants' which is hidden so ...
Resolved! Palo Alto Panorama Domain information
We have been pulling in the Firewall info from our PAN devices, but we have an issue with multiple domains. We need to separate out the Security Policies per domain, but the patterns for the PANs don't pull in domain information using the command:${...
Oracle DB Service Mapping
Good day to all,We are having some issues with Service Mapping on our Oracle DBs. We are running into a lot of permission issues, but specifically we are seeing that commands like these are failing (OC4J Connectivity Step 16):$process.currentDir + "...
Resolved! Cmdb for change management
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Request level and actual CI's at the change task level. BU...
Resolved! If the field was updated by a business rule, the scheduled job cannot override it?
Please help how I can ensure if the field was updated by a business rule, the scheduled job cannot override it? I have found this somewhere-Use a Before Update Business Rule create a Before Update business rule to prevent overwriting:• Table: Select...
Resolved! Any issues with adding stockroom field to cmdb_ci_computer table?
Howdy Community,Any issues with adding stockroom field to cmdb_ci_computer table?If no issues, should it be done on cmdb_ci, cmdb_ci_computer, or does it matter? Thanks for your time,Lon
Resolved! Set Urgency & Impact
Hi All, Could you please advise if it's possible to set the Urgency and Impact in an incident through the service catalog using a long description text?For instance, if the long description in the Service Catalog specifies "Number of Invoices Impacte...
How is the device_id generated?
Hello, How is this value populated?sys_auth_policy_device_app_registry.device_idHow can I check if a user is connecting from a registered device? Regards,N.
Resolved! Configure the CMDB Micro-Certification Task-13
Hi Everyone,If someone can help with this confusion, I would be highly grateful. My Question: Duplicate Mongoose Web Server CI Entries Despite Identification Rule? I have an Identification Rule for the Mongoose Web Server based on:ClassRunning Proces...
Service Mapping - how to connect manual parent service to manual child services?
I am currently able to connect tag-based services CIs into a parent manual business service / application service CI where I can view the connected services from the parent service by right clicking the parent CI and click "view connected services" a...
