I'm trying to learn Service Now. This is a career change for me so this is new. Right now I'm working on Service Now Administration Fundamentals on demand I can do the lessons follow the steps and succeed but when I get to lesson 7 and attempt to d...
I am doing a test and I want to know the correct answer to the question shown below.Thank you.
Hello Everyone,Can anyone tell me when we can recommend the customer to implement "Credential-Less Discovery".And also, is recommending credential less discovery a good practice.Thanks
Hi, There is one scenario in which CMDB team created two tables and according to them one is original and one is duplicate with different table name and same label name. according to CMDB team after daily query run, records used to get stored in orig...
Hello Everyone,I’m trying to understand the end-to-end flow of how Data Certification works, especially around task assignment and notification.After a certification task is generated, I want to know what happens next. For example, if the assignment ...
In the Service Operations Workplace (see screenshot), it's currently quite difficult to visually distinguish the individual entries in the "Activity" section. All entries appear merged together, which makes it hard to read and follow the updates.Is t...
Hello community, I'm currently working with Discovery for the IP Routers class, however I need to avoid the creation / update of records with "retired" on the name. And I'm asked to remediate it using the Identificaiton and Reconciliaiton Engine, i...
Hi, In CMDB Workspace Home page, the CMDB Health widget is not loading , When we open it using related link of 'CMDB Health Dashbaord' its showing exact percentage. Please help to resolve this case.Regards,Saranha
I need detailed explanation about credentials and their use in ServiceNow discovery. Please cover the following topics in the explanation:what are credentials?in which phase of discovery they are used?how are credentials used in discovery process?fee...
Looking for input on how best to solve for configuring health tasks (orphan, staleness, recommended/required fields) so teams assigned remediation tasks have better instructions on how to resolve the issue. One thought I had, depending on how accessi...
Hello CMDB Forum, We have been evaluating the Dynatrace Service Graph Connector for Observability. I have a support case open for this, but we are seeing these errors in the Import Set for Dynatrace Processes. "error":"ABANDONED","message":"Abandoned...
Hi Team,I am importing the attachment from mid server ,record is creating in ecc_agent_attachment table unfortunately the attachment is not retrieving I am using the below code through flow designer.(function execute(inputs, outputs) { var midName...
Query builder throwing error even if the classes and the relationships are right.I built a query builder in the following way:Storage server -> Storage volume->Storage device->Host servers->Application. I added all the relatioships based on the cmdb_...
Hi,The widget 'CIs not reported by discovery sources' is showing retired Cis count also by default.. how to exclude retired CIs from 'Discovery source not reporting' in CMDB Workspace. I checked in UI builder but could not find direct filter conditio...
Hi Team,I’m currently working on a query to identify VMware Virtual Machine Instances that have a relationship with Servers.This query works as expected in the lower environment, but relationship type is missing in in prod instance to select in query...
