Hello All,I enabled Principal Class on the CI Classes. Noticed that the CI lookup was not returning expected results. After review, identified that an existing reference qualifier on the CI field is overriding the Principal Class behavior and restric...
Hi team, In CMDB there is one CI which has created under three different classes. with same name, same IP address and same serial number. Is this duplicate CIs ,created because of identification rule? how to avoid this in future? a. Storage Switchb....
Hi everyone, I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challeng...
Issue OverviewWe’ve built a Query Builder model to extract CI Relationship along with the Business Application. The application owner is defined on the Business Application table, we require a full extract of all related CIs for analysis along with t...
Hello all I have a requirement to enhance user experience for CMDB team:When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI. Is this a possib...
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...
How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...
Hello, When creating an Indicator that checks for the total number of non-retired CIs for a specific class, is it possible to get historic data? Thank you, Adam
Hi,Can someone help or suggest some turn around solution for my below issue?My CMDB CI Lookup Rule " Cloud Resource ID" is behaving weird. First time it's not creating new CI if cudn't find a match. instead of it, it's assigning to a bad CI which is ...
Whenever I am registering for the exam, after accepting the terms, it is stuck in that page, and whenever I press cancel, it is saying URL too long.Please suggest.
Hello, I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task. We used...
Hi All, We have few IDRAC devices in the Out of Band devices and its tied to the Host CI from cmdb_ci_computer table. But there is no relationship created between the IDRAC and servers tied to them OOB. We want a relationship created from Server to ...
We have just upgraded to Zurich. Patterns and plugins are up to date. But after the upgrade I am seeing that anytime something is discovered with a database or active directory discovery stalls. ECC Queue looks like it's sent and recieved the payload...
I have added a variable editor to the Catalog Task (SCTASK) layout. I have a catalog item: Onboarding. When this catalog item is submitted, its related SCTASK record is created through a workflow.In the workflow, some catalog tasks are created using ...
The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.What must be configured to achieve this goal?A. Technical Service Offerings, Dynamic...
