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Resolved! Orphan rule results not showing in CMDB Workspace

Hi team,I’m working on orphan rules in CMDB. I created an orphan rule for the Computer class and then executed the scheduled job. After execution, I noticed that the corresponding record in cmdb_health_result showed the CI as expected (orphan) with a...

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dd31 by Tera Contributor
  • 359 Views
  • 4 replies
  • 0 helpfuls

Sync assets and configuration items

I have several assets in the asset table that did not synch with the CI that was in the CMDB.  How can I get the asset to synch with the CI?  Only a handful didn't pick up the CI.

Resolved! ETL Multiple Input/Output script

Hi, I'm using  "Integration hub ETL" and trying to add in additional fields for the output data (for an existing transform). However, I have not been able to do that. I was expecting this to be available in the "Preview and Prepare data" step.Any adv...

Johan13 by Mega Guru
  • 219 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to update CMDB Task created by

How can I update who is listed as creating the CMDB data management tasks? When a CMDB task is created from our data management policy, it lists the system admin who created the data management policy as the creator of the task. Additionally, our dat...

MirandaP by Tera Contributor
  • 185 Views
  • 2 replies
  • 1 helpfuls

Resolved! CMDB Data Management Attestation task view

I am creating attestation task through CMDB Workspace - Data Manager. While opening the CIs to attest, the view that is enabled is "Explore CI"  by default. But I want to change it to CMDB Workspace View which I am unable to perform from workspace an...

SSaranya by Tera Contributor
  • 337 Views
  • 2 replies
  • 1 helpfuls

Depends on Relationship and Ticket Routing

If a set of secondary services depends on primary service (i.e., local tech support) that uses location based routing for tickets, then will the secondary services automatically follow the same location based routing as the primary service? If not, t...

CD4WG by Tera Contributor
  • 166 Views
  • 3 replies
  • 0 helpfuls

Update bulk CI through background script

I want to update 4000 records in the cmdb_ci table based on the Name and Class fields to update the Scope. I prefer to do this only through a background script, not a fix script. Please provide a background script for this—it will be helpful for me.T...

vinod6 by Tera Contributor
  • 454 Views
  • 6 replies
  • 1 helpfuls

Duplicate network adapter created

We are discovering the "Fortinet Firewall Device" using SNMP. After discovering it network adapter is discovered but rather then updating the same it is creating a new record. I check the identifier and the cmdb_rel_ci table there is a correct depend...

Adarsh_raj by Tera Contributor
  • 140 Views
  • 1 replies
  • 0 helpfuls