Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes? We are implementing CMDB and EA modules. We already have ITSM and SAM in place. I am trying to figure out the best way to develop insight...
Mid Server Installation on Linux OS: A Step-by-Step GuideInstalling the ServiceNow MID (Management, Instrumentation, and Discovery) Server on a Linux-based system is an essential step for integrating ServiceNow with on-premises applications, devices,...
Hi Team, While trying to create Cloud Discovery schedules for GCP, I cannot see Provider as Google. It only shows Azure, VMWare and AWS. I have installed the required plugins for Discovery and Service Mapping and have also installed SG connector for ...
I’m creating de-duplication templates and would like to designate the Main CI based on the most recent discovery, rather than using ‘newest updated’. The “newest updated” option isn’t ideal because human updates can skew accuracy compared to a discov...
Hello, I am trying to figure out a script that could decode the CSR values like CN, SAN, Key Size, Key Type, O, OU, S, C, etc. from the data entered in the service catalogue form. I tried referring Solved: Decode CSR (Certificate Sign Request) - Serv...
Hello Team,The CI are getting retied automatically, What will be the Root cause of it
CI Reclassification Explained: What We Should KnowIn IT Service Management, Configuration Items (CIs) form the backbone of your Configuration Management Database (CMDB). They help you track, manage, and understand every component in your IT environme...
Hey everyone, I’m preparing for CIS-DF and noticed there’s an 80-page presentation deck available for CSDM On-Demand. However, I’m unable to find a similar deck or study material specifically for CMDB on demand. Could anyone point me to any available...
Hi ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...
Article CMDB Workspace – “The page you are looking for could not be found” IssueWhen accessing the CMDB Workspace, users encounter the following message:“The page you are looking for could not be found.” Business ImpactCMDB Workspace is not accessib...
We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...
Hi everyone,I'm stuck with the ETL process, I can't get everything to match. There are many partial records created from this integration run. Could you help me?"Thanks in advance
I have a support case open with ServiceNow because we're seeing some unexpected behavior based on our understanding of the documentation. Support is telling us that what we're doing causes things to behave "weird" in an undocumented way, but that th...
CMDB Group meta data (sn_cmdb_ws_group_metadata) How the CI count is calculated based on the group anyone can explain because except PC and device other count shows 0.
I am Unable to discover IBM Data Power Appliances in ServiceNow. When I run a quick discovery on IP getting an error as "SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.". I have tried creating a new SNMP C...
