How are you governing/handling CMDB CI updates in your CMDB projects?
If you have worked on CMDB implementation projects, can you let me know how are you governing/handling updates to CI attributes, be it manual or automation.
Forum Posts
Maturing CMDB
Hello! I'm a Service Management Lead. I was assigned to initiate and manage a project to mature our CMDB. Right now, it's just a repository of CIs, there's no service mapping or interdependencies. It's taking us a lot of time to identify the impa...
Duplicate CMDB Tag Management
Hi, Does anyone have any experience with dealing with duplicate tags coming from scanning Azure or other cloud environments? We suffer quite significantly from poor tagging data quality and corrections are usually required on the tags inside our Azur...
Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table
Hey everyone, We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying t...
Resolved! Fix script to delete the Cloud Service Account Ci's from the DynamoDB table but it is not deleting
To reduce the ITOM License consumption, customer has asked to delete the AWS Sandbox Cloud Service Account CI's from the DynamoDB table but we are not able to delete any record. PFB code created for this and help us if any modification is needed. Cod...
Resolved! Business Rules : "Detected recursion" when creating relationship using IRE
HI, At the creation of a CI into the CMDB, I want to create a relationship to a server CI.The CI is created by the ServiceGRaph Connector For Azure (IntegrationHub ETL).I'm using a business rule that run on "AFTER" "Insert".In this business rule, I r...
CMDB Health Rules-Cloud Load Balancer
THIS IS RELATED TO CMDB Health Rules-Cloud Load Balancer please include duplicate metric when Two or more CI’s have the same Object ID and assign it to XYZ group, install status is installed
Find CIs missing either of one of the parents with specific rel type in query builder.
I am able to use No relationships to create 2 separate queries to find any CI missing a specific parent each. I am also able to use AND and get the CIs missing both parents. However when I change the AND to OR, I am getting duplicate records, with re...
About CI relationship type
HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...
Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow
Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...
SQL Query keeps reverting to default in SCCM integration (SGC)
SQL Query keeps reverting to default in SCCM integration (SGC) in the computer identity data source every time the scheduled import runs. I've modified the SQL query to exclude Servers being discovered through the discovery source "sg-sccm". However,...
Resolved! Is it possible to add "filter by year" as indicated in the screenshot for a report? If so, how?
Hi everyone, I am quite new when it come to SNow Reporting. I recently created the below report where I combined the number of closed vs. the number of created incidents per month in a single report. Now I am wondering if and how it is possible to ad...
Resolved! Specific Role/permission required for MS SQL Database Instance
Hi ,Can anyone assist what exact role is needed to discover SQL DB Instance. We have permissions at Windows server level, but to discover SQL DB at catalog level not sure if that term is correct, what permissions are required.Thanks
Friendly names for tables in the CMDB duplicate CI score card report
1. In CMDB health dashboard, we have the graph for Duplicate CIs that is showing results categorized by table names i.e. cmdb_ci_computer, cmdb_ci_printer etc. My manager wants to see friendly names instead such as Computers, printers. Is it possible...
How is the CI being created?
We have an integration user (sopaonly) with roles snc_internal and soap. This user is repeatedly creating duplicate CIs in the CMDB, specifically under the Network Adapter class.I am trying to trace the source of this data population but haven’t been...
