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Resolved! CMDB Health Dashboard

Hi, I am new to CMDB and would appreciate some guidance. In the CMDB Health Dashboard, if we naigafte to cmdb health dashboard > class view > if we change to managed classes and health group I can see the Completeness score (currently showing 26%).My...

Mk_snow_0-1785773514971.png
Mk_snow by Tera Contributor
  • 3526 Views
  • 9 replies
  • 0 helpfuls

cmdb_sam_sw_install table missing on fresh Zurich instance

Hi all,Per the ServiceNow documentation, cmdb_software_instance is deprecated as of the Zurich release, and cmdb_sam_sw_install is now the table used to store the relationship between a Computer CI and a Software Package CI.However, on our Dev instan...

kunalachary by Tera Contributor
  • 696 Views
  • 4 replies
  • 1 helpfuls

Resolved! Dependent CI Task

Xanadu System:Please work with me, first role in CMDB, first 2 months with no experienced SN CMDB SME on team.I am working on adding the task for Dependent CIs to be retired when the connected to main CI is retired,Following the SN doc here: https://...

benjaminayo by Tera Contributor
  • 399 Views
  • 1 replies
  • 1 helpfuls

Unexpected Outcomes when Updating Relationships with IH-ETL

 We recently encountered a challenging situation while trying to automate the maintenance of CMDB relationships. Relationships are core to a CMDB, providing significant value by indicating, for example, which IT infrastructure enables which Business ...

SN Fan by Tera Expert
  • 1452 Views
  • 5 replies
  • 1 helpfuls

Anyone can edit cmdb_ci records

Hi Everyone, Any user with itil role can edit cmdb_ci data. We have not made any customization in instance, everything is OOTB. Please help in rectifying the issue.Thanks in advance. @Gagan Jolly @Anubhav Ritolia @Chuck Tomasi 

VaishaliGoy by Tera Contributor
  • 329 Views
  • 3 replies
  • 0 helpfuls

Discovery

Hi All,  I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...

Kumar62 by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls

Clarification on CI Classification and Discovery Mapping

Hi All,  I have a quick question and would appreciate your help with some Discovery-related queries.We are currently in the process of restructuring our CMDB and aligning it more closely with the out-of-the-box (OOTB) ServiceNow model.My questions ar...

Kumar62 by Tera Contributor
  • 219 Views
  • 1 replies
  • 0 helpfuls

primary ci attributes

Hi team please help to set up the primary CI attributes with the attachmentHelp me in step by step process

Rajesh77 by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls