CMBD Rebuild Project Plan

Is there a more detailed project plan to rebuild a CMDB (not a new one) in Now documentation?  I've looked in create and they are very high level.

Create custom ID rules for SCCM

Is it possible to create a custom ID rule only for computers created by SCCM? We have a requirement from our customer to only use serial number as the unique identifier. As I dont think we would want to affect the out of box id rule for computer we w...

Improving CMDB Accuracy with Drift Detection Engine – Implementation Overview

As part of my hands-on ServiceNow training, I implemented the CMDB Drift Detection Engine, focusing on improving the accuracy and integrity of Configuration Item (CI) data in a simulated enterprise environment.ObjectiveThe aim of the project was to e...

Intune Discovery

I have q requirement to add few fields which are coming from Intune database but OOB they are not mapped to computer table. ASK:I am looking to modify current robust transform to add extra fields which are coming from Intune data base and map them to...

RTE Entity Mapping

HiIf RTE Entity Mapping with the same source and target entities exists, the conversion is not performed.In the capture below, there are two mappings that convert temporary entities to IP address entities.Is that correct?(Is Conditional is set to Tru...

I want to create data incrementally using robust import set transformers.

Hi , I have a question about Robust import set transformer.I'd like to transform data using Robust import set transformer.I'd like to ultimately create the following data:1. CI Registration2. Network Adapter Registration(Set the CI registered in step...

How to query servers by key value on related VMware Virtual Machine Instance

We're trying to use CMDB Query Builder to populate a CMDB Group with servers by filtering on the key/value tag data related to the VMware Virtual Machine Instance. The result returns both the Server along with the VMware Virtual Machine Instance reco...

ITOM Agent Client Collector

Hi Team,  I want to use ITOM Agent Client Collector discovery/visibility with SAM Pro. My question is we can discovery software information from endpoint devices by installing ACC. But how can we delete any software for endpoint through ACC. Please l...

vCenter discovery

Hello Experts, going for vCenter discovery. NO Event management licese, but have ITOM and service mapping license. We have vCenter on VMware Photon OS 1. vmware credentials setup2. Credentials Validated - Okay 3.Discovery schedule4. Run on Demand but...

Why is ServiceNow discoverying windows 10 instead of windows 11?

Using this RTE, I would like to create as many records as there are fields

Hi,The import set table has the following data:[Field]=[Value]name1=test_name1name2=test_name2name3=test_name3 Using this RTE, I would like to create the following records in table A:record1name=test_name1,record2name=test_name2,record3name=test_name...

Performance Analytics- 3 Month Avg Trend

How can you add a 3 Month Avg trend on a performance indicator widget?

Windows Server Software discovery

Hello, New to Service Now.  Software for ACC Windows server is showing up in "Software Inventory" tab under the CI instead of cmdb_sam_sw_install.  How do you make software from ACC Windows Server discovery go to cmdb_sam_sw_install?