What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...
Good afternoon all We have an existing CMDB but it hasn't been maintained. We now want to 'get rid of all the old CMDB' and start on a clean slate. I am looking for best practice or maybe a document of what is the best way forward? Any good advice p...
hi,I am not able to access CMDB 360 and insights tab within CMDB workspace. I am getting an error "You do not have permissions to access this page". Why is this?
I have a requirement where There are many cases where for one asset their multiple CI records are attached - the relationships seem to be invalid.My requirement is:First fetch the records which are having asset record sysidverify the duplicate each r...
Hi Team,I’m an IT Admin trying to create a Backout Schedule for our ESX hosts based on downstream relationships.We have two datacenters in our vCenter: App and DB. These relationships are visible under:Relationships → Hosted on → VMware vCenter Datac...
When checking discovered assets in ServiceNow CMDB I can see i.e. in class <cmdb_ci_firewall_device_cisco> for each device and attriubte which is set by default as <virtual>false</virtual>Is it really the case that I need to build a business rule to ...
Hello everyone,I'm trying to find the official ServiceNow definitions for the following CMDB fields:Managed by GroupManaged byOwned byWe work with multiple clients, and each has a different interpretation of these fields. To ensure consistency, I’m l...
Hi All, I have 2 fields on form 'Field 1' and 'Field 2'. based on these two fields I am adding option to 'Field 3'.If 'Field 1' is selected showing option 'abc' in Field 3 drop down with currently available choices. And if 'Field 2' selected showing ...
Hello all, I have been given 10 key and values, to map them to a Service instance (cmdb_ci_service_auto)But When I open the service and click on choose method, and selected "Tags", then we will be getting two options, one is to directly give Key and ...
Hello,I have list of MS SQL database names, i need to find the associated hosts on which these DBs are running.There is not related host attribute in SQL DB table under gear icon. Please suggest. Thank you,
Hi Can you please suggest if it’s possible to discover the following manufacturer IP switches in ServiceNow CMDB using the out-of-box discovery patterns?Moxa Technologies Co., Ltd. – NP5450Wiesemann & Theis GmbHDo we need to add custom MIBs or extend...
Hello all, We are using "Service Builder" interface in service-now to create and update the Technical and Business Services.So, I see there is a sub-flow, ''Service builder publish". and when I open it, I see there are inputs defined for this subflow...
HI Community, In CMDB Data foundation dashboard, we have multiple reports in it (attached screenshot) and if i open these reports i can able to see a trends but i'm not able to see the actual records . and when i open the reports in pa_indicators tab...
We have been following CSDM to build our CMDB, and lately we used CSDM 3 but also now following up with CSDM 5.In the past, we had built our structure as follow1.Top level, Business Application, for example Business Application A, then below it we wo...
Please suggest if anyone knows about how to Replace "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)