Hello,While adding an Application Service Instance for a client and clicking Save, I noticed that under the Advanced > General Tab section (downstream relationship), some clients display both Contained by and Used by Service Instances, while others s...
Cloud Discovery - Oracle (OCI) - Anyone find a way to get the virtual machine IP address to come in from discovery? It doesn't look like it comes in on the virtual machine table according to the documentation (link below). I do see some IPs on the cm...
Is it possible to make a field in a certification task required? We have a lot of users who complete certifications leaving some fields blank. (Blank fields are the result of fields not being required while a business app is in non-prod, but then are...
We are having an issue with discovery not pulling in the serial number for the Aruba Access Points. I opened a HI ticket (A year or so back) and they cannot help us because we are using a custom probe. We were directed to the ServiceNow Community an...
Is it possible to create a template or otherwise reuse an existing policy in the CMDB Workspace? We have to certify about 40 Principal Classes, which will use many of the same criteria. Yet I can only see how to create each policy from scratch. Wo...
How to Model ID and Manufacturer in Network Devices during discovery?
1. Create a nested payload JSON format data source using custom script type, mark "data in single column" option to true 2. Pull an import set from this data source 3. Go to IH-ETL, create a new mapping base on this data source 4. Go to IH-ETL second...
my requirement is through import sets i will load the excel sheet data which hs duplicate ci's as well,i need unique ci's in the cmdb_ci_computer table.how to invoke/call the ire through transform script ,so i dont want duplicate ci's in cmdb_ci_comp...
Hello,My case here is with SG Azure, but it applies to any SGC.We currently have 2 connections active for SG Azure: default connection + new oneWe are upgrading SG Azure from 1.11.1 to 1.13.0This upgrades some imports and data sourcesImports and Data...
Spoiler "What is ITSM in ServiceNow and which modules does it include?"
Is it possible to make dependency view from the information that dragged by Tanium through SGC.I would appreciate that if you attach the source of the information.
How to extract scope change or change requests in one go for all the projects in SPM ?
Hi all, We have a requirement where we want to raise an incident if the water supply to a building is out or if the mains power supply is cut off. We would like to track these as CIs so that we can report against them. Does anyone have best pract...
Howdy all! im working on the Life cycle Mappings, and have noticed that OOB basically only covers Hardware, Servers, and a few other tables.Do these mappings not extend to tables under those? IE "Linux Server" is under "Server"if not extendable, do w...
