I am using Data Manager (from Management tab in CMDB Workspace) to delete all CI's ( for clean up of old stale CMDB that was never used). I create Delete Policy and go to the the scheduled job and "execute now" and I notice a timeout message at 5 min...
Hi Model Category on Assets are incorrect, I would like to update from Model Category - Computer to Model Category - Computer Peripheral.How to update the Model Category on the existing Assets on CMDB?Thank you in advance
Hello, I want to change the text highlighted in red, "Review the details to ensure that everything looks as expected," to another message.Is it possible? If yes, can you provide me with the steps? When I check the sys_ui_message table, I can find t...
Hello, I'm working on discovery of IBM AS400, Couldn't find any documentation regarding the required credentials or the pattern to use, wondering if anyone has worked on the discovery of these devices, or can point me towards the documentati...
Hello,Can anyone please advise on how to discover Active IQ virtual appliances in ServiceNow? The appliances is contained within a VCenter but it is not getting discovered through VMWare Discovery. The appliance also supports SNMP but discovery does ...
With in our company, we have been using ServiceNow for over 5 years, with me being moved up into the team 2 years ago. During that time, a lot of changes/customizations have been implemented, changed, rolled back, etc. At this point in time, we are...
Hello Everyone, Could you please help me to share the Architecture diagram of Integration Hub and how many types of third party integration supports in ServiceNow?
Hello team,I have a requirement, which states that for class "windows server" the (category should be server) and (subcategory is windows) which i have configured using cmdb_categories table and added the relation there.Now the other requirement is t...
Hi, All , I have question how IRE working when import data through HUB ETL. Let's say I have a data put into server class.in server class, identifier is object id ,100; name 200. when data incoming , it contain object id value, when IRE did not find...
Hi there, I'm in the process of sorting out a severely under-maintained CMDB. We're starting CSDM adoption at the foundation layer and Locations (cmn_location) is my first target. I have a taxonomy and high-level list of locations sorted on paper, fo...
I get this error message when I try to create Azure cloud discovery schedules. Can anyone explain why? I've been able to discovery the subscriptions successfully.Identification Engine: Discovery status is FAILURE, Identification sections in pattern f...
Hi All, I have a question on managing Retired CIs in CMDB. should we delete these retired CI records after certain timeframe or should we retain for audit & history purposes forever. Please advise on the best practice around this. Thanks,shilpa
Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...
what is principal ci class? Why it is used and reasons to use principal ci ?
I am trying to index the Knowledge Base table via the Indexed Source in AI Search, but the task is stuck in the not_started state.We are using Utah
