Hi all, We have observed a few duplicate CIs in our environment.These CIs are created via integrations and import sets. So, integration B is creating duplicates compared to integration A. The transform map of B has coalesced on the name field of CI b...
Hi I have updated the CI Owner in cmdb table from A to B. Again it is updated to A. I have checked the History it is updated by Factory IT Altris. What could be the reason and how we can find which job is running in back-end.Thanks in Advance.
Hi Community, Wanted to know how a business service was related to Application Service or Server by Service Mapping or Manually, I dont have the option of Service Mapping as may not have the admin rights, so wanted to know how to find out if a Busine...
Hello team,I wanted to learn how category and subcategory is auto populating in cmdb_ci records....can someone please help me out?When i checked in dictionary of those attributes then i found it as "Use dynamic value" was checked as "true" and under ...
I want to know a simple step which can show me the required and recommended attributes for a CI class.
Hi CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?- Completeness should have Red color but it is showing Orange color on Dashboard.- Correctness should have Orange color but i...
Hi Team, In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the...
HI, I need assistance with setting up a mechanism to trigger notifications for incidents raised outside of working hours. I've created a schedule in the cmn_schedule table with working hours set from 8 AM to 5 PM. I attempted to build a notification...
Dear All, Want your suggetions and expert comments on the below Scenario: My Tech Stack has a CMDB as a part of another applicaion and my organization does not want a duplicate CMDB inside ServiceNow.1. Is it possible to successfully run ServiceNow I...
Hello all! working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!
Hi gurus How have you modelled these in cmdb:What tables to use fora) Organization root ?b) OU ?c) Member account ?and what relationships to use between those root to OU, OU to memeber account ?
HI, I'm trying to update the CI update process for OS migrations. We have a CI 'xyz' with OS A1. Now this CI is migrating to higher OS version OS A1.1. After the migration, the discovery is creating new CI with same CI name 'xyz' and same IP address ...
Hello all!trying to get the cmdb into shape, and i am currently having an issue with the CI_disk Class as you can see below, i have over 1k in disks that are "orphan", yet when i open the CI i can clearly see its linked to a computer, which is a vali...
Can some share me the any video related to ServiceNow- DocuSign Intergration document ?
I've set up a series of Service Graph Connectors which are currently pulling in a wide array of devices and network hardware into our CMDB. One question that came up was how would we decommission items which are no longer in use. I'm seeing the las...
