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Resolved! Import Set is not inserting any records into CMDB

We recently configured the Intune Service Graph Connector. While running the scheduled import, no records are being inserted into the CMDB. The source data is successfully received and available in the Staging/Import tables. However, once the import ...

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CI Discovery source

Question 1) When a Child CI is inserted and has a discovery source of "SCCM", and is linked to a parent CI, does the Parent CI also be populated as "SCCM"? or should it be left empty?Question 2) Vice Versa.

Ash33 by Tera Expert
  • 442 Views
  • 1 replies
  • 0 helpfuls

Data Source report error when data stream generate a blank payload.

Good afternoon, allI am wonder if anybody ever resolve this issue. I am really thanks for anyone able to provide directions.  I have a integration set up like below: REST API-> Data Stream Action-> data source->IH ETL.  In data stream splitter steps,...

kevin33 by Tera Contributor
  • 1456 Views
  • 4 replies
  • 0 helpfuls

How to enforce IRE engine when manually entering/updating CMDB data?

How to enforce IRE engine when manually entering/updating CMDB data? Scenario - Many users are manually creating/updating CIs. I need to enforce IRE for this manual changes/updates.   PS - I just know that createOrUpdateCi() should be used. But looki...

Suggy by Giga Sage
  • 3742 Views
  • 7 replies
  • 5 helpfuls

Relationship Health

How do I get Relationship Health Scores to populate with CMDB Workspace? The orphan relationships says failure threshold reached. What does this mean? Duplicate relationships, orphan relationships, relationships not compliant with suggested relations...

adamtoth by Tera Contributor
  • 1536 Views
  • 19 replies
  • 0 helpfuls

Companies records within ServiceNow

As part of an ongoing data validation exercise within our CMDB we've been tasked with making sure that all of our Companies records (Details for Vendor and Manufacturer Companies) are complete with a contact number, email, address and anything relati...

Mike88 by Tera Contributor
  • 378 Views
  • 1 replies
  • 0 helpfuls

Resolved! Set sys_user_group name sys_dictionary to non unique

Hi, my company is setting up a MSP with domain separation and we want to allow our customers to name their own groups. This might lead to two customers giving a user group the same name in a different domain.At the moment this leads to an DB error be...

Malte_K by Tera Expert
  • 1009 Views
  • 4 replies
  • 4 helpfuls

ServiceNow Rest API to PowerBi

Hello, I  have several dashboards created in PowerBI that are using story and incident data from ServiceNow through the REST API Explorer. The issue is that many of them are using metrics data from incidents and stories. It seems by adding the metric...

microsoft connector software usage

i have only intune no sccm and I would like to have your guidance regarding intune connector, configuration is done. i want to take out the agent on all my devices, my question is what configuration i need to do to get on the cmdb my software usage. 

ServiceNow Subdomain Register

Hi, Does anyone know what it means to have a registered "subdomain" in ServiceNow? I am tasked with setting this up.  a) Setting up the new field back reference to existing Domain table" b) Setting up the "Subdomain" form viewc) Build CMDB data impor...

tekkytommy by Tera Contributor
  • 1175 Views
  • 3 replies
  • 1 helpfuls