Hello all,So i was able to successfully perform service mapping based off of CSDM 4.0 for a company i worked for. However, im at a new job and of course needing to build the services using CSDM 5. Im trying to find the relationships mapping diagram f...
Hello, We have a set of fields in the CMDB that are used in a calculation for a Business Apps Inherent Risk Rating. These fields are owned by different areas across Risk and Cyber. These teams could request a change to one of these fields as BAU work...
We know that,Upstream CI is a CI that provides services to downstream CI.Downstream CI is a CI that utilizes the services provided by the upstream CI. Consider Windows server and Database. UC1-When Windows server hosts an application that require d...
Does anyone have the steps to enable mTLS for Agent client collector? Having trouble configuring the CA certs for the server and client.
HiI'm beginner in the ServiceNow and we are working on migrating BMC Helix to ServiceNow and looking for some guidance and migration document for CMDB or if there is any document for Class and Attribute mapping for below list of BMC classes.Business ...
What role do MID Servers play in populating CI data during Discovery?How does ServiceNow Discovery identify and add Configuration Items (CIs) into the CMDB?
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Hey Everyone!We have been tasked with redeploying Discovery as a non-admin account (so so painful). We have found reasonable success following Discovery with a normal user (non-admin user) from Community. However, we're trying to roll our changes int...
Hi everyone,I have many interrogations about normalization (in SAM Foundation), and impact on CIs, which can be selected in Configuration Item field in incidents (or other processes).let me explain :When creating an incident, and selecting a Software...
Hi All, As part of discovery we configured orphan rules so to reflect our rules on the CMDB Dashboard , do we need to run the correcttness scheduled job or not? please help with the process to perform correctness Regards,Shabbir Shaik
Hi all ! My customer has Discovery which runs on his instance, and raised me a ticket on duplicated Software CIs.After investigation, they are not really duplicated CIs, but the same software with different versions. You can see an example with 7-zi...
Hello Community,We are experiencing a critical data gap in our CMDB where many discovered Dell iDRAC CIs are missing the Host field value, which is a reference field pointing to the cmdb_ci_computer table). This is severely impacting our xyz team's a...
Hi All, I’m seeing an issue with CMDB Health duplicate detection. In my environment, some Computer CIs are created by a third-party integration, and those records do not have corresponding assets. Their discovery source is set to reflect that externa...
Hello All, As we have CI class manager for CMDB class (table) from where we can see all the attributes or Description or Definition of CMBD tables, do we have something similar related to other tables like - Hardware Asset Management Table (alm_hard...
Hi,I am practicing the Discovery in my PDI. I have installed MID Server in my windows system. I tried to fetch the details of my system by using Discovery. But I am getting the below-mentioned error. When I tried to check in internet. it's mentioned...
