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Rejected CI's meaning

I noticed something In the CMDB Workspace dashboard. Under the management tab there is a space for "Rejected CI's". Can some one explains what generates these rejected CI's or break down what it means in simple terms? I cant seem to find any document...

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wildturkey07 by Tera Contributor
  • 1538 Views
  • 7 replies
  • 0 helpfuls

Resolved! VM Instance Database View

The final official goal I'm looking for is to generate a report that provides a list of servers that are not being discovered in our CMDB but should be discovered.  Certain Appliances have security restrictions that do not allow SSH to be enabled and...

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aliceal by Mega Guru
  • 801 Views
  • 1 replies
  • 0 helpfuls

Dependancy View icon is hidden on cmdb ci field

Hello, In the sn_vul_container_image_vulnerable_item table, there is a reference field pointing to the cmdb_ci table. However, the dependency view is not visible for some of the CIs. Can anyone explain how the visibility for this field is defined? No...

susmitha17 by Giga Guru
  • 880 Views
  • 7 replies
  • 1 helpfuls

Operational Status of "rediscovered" CIs via ACC-V?

Hello, how do you guys handle the rediscovery of already "retired" CIs via ACC-V?Is there a possibility to automatically set the lifecycle to operational when ACC-V  notifies the CMDB of a already retired CI? Thanks in Advance.

Tone1 by Tera Guru
  • 802 Views
  • 9 replies
  • 0 helpfuls

Resolved! Restrict the fields shown in a form

So I have a form and it gets all the tables from i think sys_db_objects, I want to restrict it to only get certain tables, how do i do this. How do i edit the rules for this form.how do i restrict this say to use only cmdb tables or use non sys table...

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abhinavmoha by Tera Contributor
  • 1134 Views
  • 8 replies
  • 2 helpfuls

How to completely hide a reference field (without using ACLs)?

I have a case where one record is created from another, and I store a reference to the source record just to copy some fields during creation (like region, source, etc.). I don’t want users to see that reference. Even with “Display” unchecked and the...

Resolved! Easy import template text trunacted during import

I'm using the Easy Import Template to create new records in the alm_hardware table and encountering an issue with reference fields such as Model and Location. In my Excel template, the values I provide exactly match existing records in the respective...

TomDickson by Tera Contributor
  • 1489 Views
  • 6 replies
  • 1 helpfuls

Zipping JSON in servicenow

I'm trying to develop a use case where my app needs to form JSON on the servicenow and zip that JSON and send it to an external API. Despite multiple attempts I'm unable to find a workaround. I would love to know if there is something we can do to zi...

SwastikC by Tera Contributor
  • 739 Views
  • 2 replies
  • 0 helpfuls

Widget Data Mismatch in CMDB Workspace

<p>I’ve noticed an issue in the CMDB workspace where the widgets are not displaying the correct data as per the applied filters. However, when I open the individual widgets, the data inside appears accurate and aligned with the filters.any idea how t...

ds385018 by Tera Contributor
  • 501 Views
  • 1 replies
  • 0 helpfuls