Although the configured Archive Policy shows the correct number of CIs (switchport class) to be affected, when the Task is created it shows zero (0) CIs. Retirement definitions look good. I tried to add a definition for the specific class, and still ...
Need clarity on below points:1)Investigate how to disable or reconfigure classes for score card.2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.
I am looking to configure the Data Certification process for Business Applications in the CMDB and I have a few doubts:For audit tracking, we need two additional fields on Business Applications:Attestation/Certification DateAttested/Certified ByIf th...
Hi, I have tried ETL on Hardware table where our primary goal is to update the Model ID of the records. Our data is created from instance by taking SYSID, Name, Serial Number, Serial Number Type, MAC Address , Product Model ID and in the ETL mapping ...
We are experiencing an issue with our Integration Hub ETL mapping where the Vendor fields are not being populated . The vendor field is mapped to its correct source on the ETL mapping When I delete all my records on the table and insert it , the fie...
Hello Community,I have been working as a CMDB Analyst where most of my responsibilities were around manually updating CIs (without using data loads). I also have hands-on experience with MID Server setup, configuring discovery schedules, and doing ba...
Hi all,I just finished mapping the legacy life cycle field (which is operational status) to the life cycle stage and life cycle stage status via the life cycle mapping table. I activated the system property (csdm.lifecycle.migration.activated) syncin...
Discovery Credential issue
Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...
Is it possible that if we already have Vulnerability Response integration with Wiz/Rapid7/MDE and also need Service Graph Connectors for them, then is it possible to not bring in the assets from Wiz/MDE via the integrations if they are already coming...
During our de-duplication process, we have set up our default related list to ensure that change tickets, tasks and affected CIs are in our default list. However, when we look at the related list during a remediation, they always show as 0, unless th...
We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.
I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...
Hi There, What is the right way to process stale (not updated last 60 days) application CIs?
HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...