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What is lastSyncDateTime?

I've set up a series of Service Graph Connectors which are currently pulling in a wide array of devices and network hardware into our CMDB.  One question that came up was how would we decommission items which are no longer in use.  I'm seeing the las...

Resolved! unable to reinstall plugin

Hi Team, I uninstalled the plugin "CMDB and CSDM Data Foundation Dashboard", but now I'm unable to reinstall it as I can't find it in the plugin list. Could you please help? Thanks

JulietD by Mega Guru
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Stale CI Remediation

I have used Remediation Rules in Data Manager and updated the policy and still have over 44k stale cis. Some are still in active status and some have been labeled retired. For the ones labeled retired I will need an archive rule which I implemented a...

Mac machine OS in CMDB not matching Intune discovery

Hello everyone, Greetings of the day! We have a requirement:Intune discovery indicates a different Macos value than what is displayed on the cmdb_ci_computer record.The key problem we're trying to solve is why this CI has not been discovered recently...

raksha1997 by Tera Contributor
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Resolved! Service Operation Workspace.

Hi, I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the inciden...

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monishasp by Tera Contributor
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  • 2 replies
  • 0 helpfuls

Inverse field in CMDB Health Matric table

Recently ServiceNow has changed how they calculate CMDB health score, surprisingly there was no major announcement of this major change and we found about this after we upgraded to Xanadu.  Now rather than calculating Success percentage ServiceNow ca...

Community Alums by Community Alums  
  • 377 Views
  • 1 replies
  • 1 helpfuls

OOB Options in Dropdowns for Technology Stack

Hello,I am curious to know if you are able to remove the dropdown menu options for "Technology Stack" that come OOB? I believe you can customize this with adding what we use but can we remove as I am not able to find anything regarding this. Thanks,M...

MelissaKing by Kilo Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls