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Resolved! Business rule to align start and end dates of change with change tasks

hello dear community, im trying to create a BR which will trigger when the start or end date of a change changes.It then should fill the start and/or end date of the related change task(s). It seemed at first like a quick fix but for some reason the ...

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lmao by Tera Contributor
  • 1162 Views
  • 7 replies
  • 2 helpfuls

Resolved! Pls advise script action not trigger into the line indexof

Hi,I have attached system log, the business rule fetching CI sys id and current user id(from user table).  event triggered, script action. but the script execution failed into the line indexof. index value printing -1 still though it has value. kindl...

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CMDB Training/Path

Hello! I am a new hire and was recommended for the CMDB in-person training. I see that the Administration Fundamentals course (SNAF) is a prerequisite and am currently working on it. I have taken a look at the Career Journeys and Paths and am having ...

ReynaT by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

Resolved! Why is my notification not triggering when a Business Owner becomes inactive

Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...

Community Alums by Community Alums  
  • 737 Views
  • 3 replies
  • 3 helpfuls

Email notification

what we have to do in service now should we create a business rule or client script in which wherever we create an incident you need to trigger an email to assigned to the user with a few incident details like incident number, short description and d...

aggarwaltan by Tera Contributor
  • 348 Views
  • 2 replies
  • 1 helpfuls

Integration Lean IX Service Now through REST API

Hi All,We got one requirement regarding service now - leanix integration.scenario -we need to create some records in service now in custom table. only 7 fields there. these records will come from leanix side.for this as per my knowledge, I need API f...

Ashish8202 by Tera Contributor
  • 1354 Views
  • 5 replies
  • 0 helpfuls

Is CMDB a paid license?

Hi All, We are planning to slowly decommission our old SN instance as we have moved to new SN instance. There are some modules (custom) in old SN instance which are still active and using CMDB (unmonitored legacy data). Before we decommission old SN ...

load demo data in PDI

Hi, In my PDI, I am unable to load demo data into the CMDB Health Dashboard. For all three KPIs, the values are showing as Not Evaluated. I tried loading data through plugins, but it did not work.  Thank you

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JulietD by Mega Guru
  • 398 Views
  • 2 replies
  • 2 helpfuls

CMDB query builder report

Hi,I have created the cmdb query builder report to know the servers doesn't have the business application mapped to it.And the report type used as Single score and added to the dashboard. I have updated the ACL to have the report as read only for the...

Adding custom column to strategic planning workspace list view

Hello, I have a requirement to add a custom field from the sn_gf_goal table to the list of columns that I can add to the list view in the strategic planning workspace.Please let me know if its possible to get this custom field to show up as a selecta...

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joel_ruiz by Tera Contributor
  • 504 Views
  • 1 replies
  • 0 helpfuls