Hello, I hope this is the correct area to ask this question. The company I work for has Snow License Manager (part of Flexera Group) and we have ServiceNow . We use the Snow connector to feed our ServiceNow CMDB with Asset and Software data. The CMDB...
I am trying to provision users with a custom field.In our Azure AD / Entra ID, this is called hdsDepartmentNumber We want this ID to uniquely identify our different departments, in order for our deparments to have the same names, but being unique ent...
We have an Issue of Duplicate CIs being created in two different Tables: Source1: Virtual Desktop CIs created by Intune MS Graph Connector custom Integration (preferred CIs)Source2: VM Instance CIs created by Azure Cloud Discovery (not preferred CIs)...
Hi,I have a catalog item to let user chose different type of CIs in 3 list collector variables.Using flow designers, once request submitted and approved by CMDB team1) We have to update CI status based on type 2) group by CI 'Owned by' from all 3 lis...
Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
Hi Folks, I am new to the cmdb. I had a interview last week so, please help me with following questions been asked in interview. 1.if there are 1000 ci updating only 600 how you will identify that ci ? 2.how discovery works ? 3.how you will maint...
Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...
Hello, We noticed that the 'disk space (GB)' field on computers are no longer being populated. I think it broke after the upgrade to service graph, a while ago but we just noticed. The cmdb_ci_disk table is being imported but the disk space field on ...
In the below screenshot of the auto flush records on the RITM table. The auto flush is not deleting the items which are provided in the filter. When I deploy the same changes to the production it is deleting the every record. It is not working as the...
What is the best business approach for renaming the business services and Application services attached to it . My Stalk holders want to submit a request to rename the business application and application services attached to the business application...
Hello all, 1 i am not sure what instance / version of SN i have. The stats view is blocked to me. I also cannot see the database view either also restriced.I want to create a report to add to my dashboard where i can see the followingParent is Applic...
Where do I find the presentation used in this video https://www.youtube.com/watch?v=awzYzNmklIA&t=1462s
hello, Any idea if PDI is on Yokoham instance, what is required to enable Intune integration ? Currenly in my PDI I was able to download free conntector for SCCM, Azure, AWS , JAMF. However I dont see any specific connector( trial ones) in Applicatio...
Hi All,We have implemented Data certification for Application Service table. A certification task is generated and the Assignee can either Approve or Reject the Certification Elements. If suppose, i have 1000 Application CI's to be certified in a sin...
CMDB Policy tasks approval approval assigned to System Administrator If managed by group is emptyHow to change the configuration on this
