CMDB Health Rules-Cloud Load Balancer
THIS IS RELATED TO CMDB Health Rules-Cloud Load Balancer please include duplicate metric when Two or more CI’s have the same Object ID and assign it to XYZ group, install status is installed
Forum Posts
Find CIs missing either of one of the parents with specific rel type in query builder.
I am able to use No relationships to create 2 separate queries to find any CI missing a specific parent each. I am also able to use AND and get the CIs missing both parents. However when I change the AND to OR, I am getting duplicate records, with re...
About CI relationship type
HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...
Resolved! Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow
Have any of you implemented Capacity Planning for SAN, vCPU, RAM etc. in ServiceNow? To add more details on to this - more similar to physical assets like Laptops or Desktops where we have Stock rooms and Stock rules that govern inventory of the asse...
Resolved! Is it possible to add "filter by year" as indicated in the screenshot for a report? If so, how?
Hi everyone, I am quite new when it come to SNow Reporting. I recently created the below report where I combined the number of closed vs. the number of created incidents per month in a single report. Now I am wondering if and how it is possible to ad...
Resolved! Friendly names for tables in the CMDB duplicate CI score card report
1. In CMDB health dashboard, we have the graph for Duplicate CIs that is showing results categorized by table names i.e. cmdb_ci_computer, cmdb_ci_printer etc. My manager wants to see friendly names instead such as Computers, printers. Is it possible...
How is the CI being created?
We have an integration user (sopaonly) with roles snc_internal and soap. This user is repeatedly creating duplicate CIs in the CMDB, specifically under the Network Adapter class.I am trying to trace the source of this data population but haven’t been...
Service Bridge as a replacement for custom bidirectional CI integrations
Hi,Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,I found this, but it’s not c...
ITOM Discovery and HAM licensing
Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...
AI tools in CSDM/CMDB
Hi,Interested to understand where people are putting Ai tools like Microsoft Co-Pilot in their CMDB? We are beginning our journey with expanding our CMDB using CSDM modelling, but not sure where Microsoft Co-Pilot fits.Any suggestions are appreciated...
ITOM
Greetings FolksI want to understand below things:-1.) If I want to discover Vcentre from the scratch what are the pre req, what kind of credentials it will use & how to set-up the Vcentre Discovery.2.) If I want to Discover both WMI & SSH using disco...
Service Maps in Dev resetting after midnight – how to identify root cause?
Hi Community,We’re facing an issue in our Dev instance where Service Maps are being reset after midnight.Every morning, the maps created the previous day are gone.This started happening only a few days ago.I already checked Scheduled Jobs, Discovery ...
How to restrict creation or updation of Software installations through discovery
Hii All, We have a requirement to restrict insertion or updation of software installations in cmdb_sam_sw_install table through discovery for servers, since we want this to be updated via tanium only . What will be the best approach to disable it thr...
What is the correct approach for handling MS SQL "system" databases?
Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource. He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...
How to refer to the current record when writing scripted filter in Related list
I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...
