Hello team,As a CMDB Process Owner, I want the CI analyst/CMDB Admin to understand the process in remediating the duplicate CI from CMDBEstablish a process to remediate the de-duplicate task and improve on the duplicate metric in CMDB Health Dashboa...
HiI have a question about import.I would like to import data like the attached image.The import data (excel) should have a target_table column, and each row should be imported into that target table.For example, I would like name1 to be imported into...
1) Issue: Filter not getting applied on indicator when multiple choices are selected in filter.Fix: Make sure it is checked 2) Issue: Data Visualizations / Widgets not following the filtersFix: Try clearing all filtersIf above does not work then, t...
1) For Asset creation, please verify if Manufacturer, Model ID & Serial Number is populated for that CI. 2) For SNMP devices (mostly Printers, Switches etc), it often happens that the SNMP OID is not present, hence the Manufacturer and Model ID will ...
We have rolled out ACC-V for our on-prem Linux and Windows servers. We have some servers that exist in a DMZ environment outside of the corporate firewall. I would love to utilize MID-less ACC to have those agents connect directly to the instance i...
The CMDB Serial Number table has a lot of duplicate records and a lot of Serial Numbers with Valid False, I was trying to purge these records, what will happen if I clear out the entire CMDB Serial Number table. Will it start creating duplicates or ...
Hello team,Could you please guide me to build the logic that Environment type of the server should be automatically updated through discovery? Thanks in AdvanceNikita Gupta
I created a view that was working but timing out. I am trying to edit the view so it doesn't have as much data so I want to ignore when child class is Manual Endpoint (for now but more to come) but when I add that clause, I get no results. If I remo...
Hi all, Below is the IRE script I have which I created on a custom transform map. the script is mostly out of box that I got from the SN Docs site.So, by reading the code, it seems the coalesce rules on the transform map would probably be ignored bec...
I have some servers I am attempting to get Discovery working on. The Server admin has confirmed that everything should be set up. When I try to run Discovery, it gives me the following error: Unsupported shell 'uvrcbash'. Supported shells are [tcsh...
How are DB2 databases discovered? There is a table cmdb_ci_db_db2_instance with DB2 instances populated however there is another table called cmdb_ci_db_db2_catalog that has no databases populated. Are DB2 databases created OOTB by Discovery? Thanks,...
Hi Team, I have modified the filter condition in ''sn_cmdb_ws_group_query_metadata' and Count is updating here properly. But there is no change in CMDB workspace Overview even after refreshing. When I click on this CI Count is showing corect and same...
Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification. 1) we import a Server CI into cmdb.2) we change mac_address manually.3) we import the same server CI into cmdb with original mac_address. During the ...
We have moved to Palo Alto Firewalls and I'm trying to determine how to discover them. We use Panorama to manage the firewalls. 1. Is the best way to pull information thru Panorama(API) to get information?2. Or use discovery patterns and SNMP? Than...
