Hello everyone, I have a requirement where I have to restrict the on-change client script "Set Loc/CC/Dep/Com from assigned to" in the alm_asset table from changing the location and other fields when the substate is set as leaver. I set the substate ...
Hello,We are 8mths into the implementation of ServiceNow and still trying to learn the system. Our agency uses the ServiceNow Workspace, and we would like attachments from the RITM to display on the SCTASK within the Workspace. After some research,...
In our set up, when an Outage record is created from change ticket and Dynamic CI is selected, it doesn't have effect on all related CI's that are part of Dynamic CI group. Is this Dynamic CI group functionality working as expected? ideally, we would...
Hello All, Need your help please as i have a requirement to use the ServiceNow Discovery to discover the CIs in the network along with CMDB Dashboard. Is there any article with the steps on how to use it practically please help or share the documents...
Hi ,Please can one suggest me for CMDB micro certificate path and provide me exam materials , i dont see any course on Udemy or other site . how to get prepared for certificate exam since i am new to CMDB please anyone provide details about it.
Hi, I have stale CIs around 8k and out of them 4k are already retired. Why those are all included the stale CIs if it was already retired. And i need to retire the stale CIs as retired as a bulk. How can i do it?
Hello, While creating CMDB data policy i am getting error like "Failed to Update Policy. Check failed for retirement definition based on filter conditions specified" in ServiceNow, I am able to save for "Business application" class, but it's not work...
I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...
Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?For Navigation CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots...
Any Discovery pro can help me out of this situation where we want to run discovery on linux machine without creating the local user.Because we have implemented Ockta ASA (Advanced server access).Which don't really requires local user to be created on...
Hello Community,Introduction:I recently worked on a requirement for a client who wanted the ability to print barcodes for their asset records.Specifically, they needed two functionalities:Print a barcode for a single asset record.Print barcodes in bu...
As CMDB is the greatest database where all the related devices and services are interconnected, is it fair to consider this the core of the platform where all the other modules and technologies derive from, or it would not be correct to consider it s...
Hi, When I'm trying to load .xlsx file data automatically received via email to the target table records are getting created with correct data. But when I'm trying to load .csv file data to the target table, records are getting created with empty dat...
Hi All,We have a requirement in order to hide variable section from the RITM for all the users except members from the group 'abc' for the catalog item 'Support'. Step 1: Need to check the cat_item field value is 'Support'Step 2: check the current us...
Hi, Is it possible to redirect users to Service Operations Workspace(SOW) after clicking a record from a list on Dashboard widget? Since agents are working on SOW and also monitoring on Dashboard they want this redirection if possible.Thanks,
